Rated 3.8 out of 5 by 224
Rated 5.0 out of 5.0 by Kirky1957 Great service
This is the second time I have stayed at this hotel whilst on business. It is in a lovely peaceful and relaxing location.
The quality of the facilities and food is high and the standards of customer care are excellent.
There is evidence of positive on-going, on the job training for staff which is pleasing and these practices help to provide for an excellent customer experience.
05 July 2014
Rated 5.0 out of 5.0 by Zaymark Night away with Friends
This resort is excellent, but the nightclub is a real noise issue, would not stay in Village Room 311 again, but would definitely return to stay in another area
27 June 2014
Rated 5.0 out of 5.0 by Shellsmiff Fabulous weekend
We stayed at the Crown Plaza for a girls spa retreat break for my friends birthday. So chuffed to have been allocated a suite on arrival, it was such a lovely touch and my friend had a fabulous stay. The Spa was lovely and the treatments really relaxing. The Spa is a massive bonus to this hotel, probably one of the nicest I've seen in a long time. The grounds and setting are beautiful and there are lots of outdoor areas to sit and watch the world go by. We found an empty terrace area on the 1st floor which overlooked the golf course and had the whole area to ourselves for most of the afternoon.
Dinner was really great although we all chose to upgrade to the A La Carte menu as the buffet didn't look very appetising. Breakfast was also really nice and the staff in the restaurant and bar were very quick and attentive. Drinks are a little on the pricey side but this is quite normal for hotel tariffs.
The majority of reception staff were really helpful although there was one particular member of the reception team who was very abrupt and quite rude. Our key card stopped working at 11.45 so I went down to reception to get it re-programmed. the queue was so long that it was after midday by the time I got to the front and she proceeded to tell me my card wasn't working because it was after midday and I should have checked out by now! I pointed out that I had been queuing and that was the reason for the lateness but was given no apology for the comment or the queue! Such a shame that one person lets the whole team down.
On the whole this is a fantastic hotel and I highly recommend it for a spa or golf break. We hope to return in the very near future.
26 June 2014
Rated 5.0 out of 5.0 by precise annie Good food, comfortable bed and spacious room
What a great hotel....... good food and friendly helpful staff. The room was surprisingly spacious and very comfortable. We got a very good sleep. The Spa is great and the treatments luxurious. The De-Luxe Spa break offer was very good value and we would go again.
22 June 2014
Rated 4.0 out of 5.0 by Secret1 Comfortable room and bed
This was the first time I have had a room in the 'Village' area of this hotel. The room was spacious and comfortable. Short walk from the main hotel was pleasant but may have different view if weather had been wet/windy.
19 June 2014
Rated 3.0 out of 5.0 by Frankie1956 Comfortable, clean bed and good service
Although the room we stayed in was clean, comfortable and quiet, it was very hot due to lack of air conditioning. Other rooms in the main hotel did have air con and I would recommend that you specifically ask for it if staying during warm weather. Unfortunately the meal provided to me at the dinner dance I attended at the hotel was disappointing. Staff were friendly and helpful.
18 June 2014
Rated 5.0 out of 5.0 by Brodders Feel revitalised.
my husband and I took this break after needing some rest and recuperation. We had a wonderful stay, the staff were excellent, especially the barmen and waiting staff. The room was brilliant, the bed was so so so comfortable, neither of us have slept well since returning.
Our only complaint was the spa. We had booked a package with three mini treatments. I had phoned the spa previously because I had a product on my toes which takes a bit longer to remove. I had been told it would not be a problem. When I re-checked with spa staff prior to my treatment they weren't very helpful and told me they wouldn't have time to do it. We were paying what I felt was a lot of money, but felt that I was dismissed. Felt the mini manicure was rushed, and Indo wish they would get decent sized robes....another bone of contention,
16 June 2014
Rated 4.0 out of 5.0 by wood y society golf break
Second year at this venue and enjoyed as much as last year by all the group of 18. No complaints regards rooms, facilities, courses or food.
Would recommend to others.
16 June 2014