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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.3

based on 713 reviews
90%
Recommend This Property

Ratings Breakdown

713reviews

  • 5 Stars
    426
  • 4 Stars
    179
  • 3 Stars
    54
  • 2 Stars
    33
  • 1 Stars
    21

Marlow - visit the Hand

By

16 January 2017

platinumelite

Crown Plaza is an excellent hotel marred only by having to traverse a crowded industrial estate to access it.
Room was excellent but bring a torch if you want to see anything!

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Terrible stay

By

13 January 2017

club

We had an awful stay the room was dirty with old food in the fridge stained carpet and bedding. We were moved to another room still with old food in the fridge and dirty. Corridors full of trays with the same rubbish left for the duration of our stay. Breakfast room is tatty and dirty and breakfast luke warm . One big marmite jar and jam jar which everybody shared, very unhygienic. Pool area, is cold and dirty with the same hairs and wet tissues on the floor for both our visits. No instructions given from staff when fire alarm went off in breakfast room. Reception was cold with mobile fan heaters. Room not serviced on our return at 4.15 pm and told they were under staffed. When complaining about our stay we were told by the manager that he has no power to do anything the new owners are the only ones that can do anything , but they are unreachable. Was told that our complaint would be resolved and someone would get back to us , but nobody has, even after I have chased it up. This hotel should not be using the Crowne Plaza name, it is not 4 star and it is nowhere near the standard of other Crowne Plaza's which we have stayed at.

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Poor wifi. Terrible room service food. Cold swimming pool

By

12 January 2017

Wifi was barely able to watch a YouTube video. Room service food was foul. Swimming pool was freezing cold.

General room was ok and the staff friendly. The bad points ruined the whole stay though!

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Regular CP Marlow trip

By

12 January 2017

As my Office is around the corner from CP Marlow we stay here several times a year and always find the staff, rooms and food to be great quality.

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Good stay at Marlow

By

12 January 2017

club

We were in the area for a friend's significant birthday party, so the hotel was well placed.
Our experience at the Marlow Crowne Plaza was very good. The room and public areas were modern and clean. The staff were extremely helpful and welcoming.

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Great customer service

By

11 January 2017

Only a one night stay and I didn't use the leisure facilities.available, but enjoyed the stay. Comfortable room and an excellent breakfast.

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Very comfortable room

By

10 January 2017

Just the one night, but could not be faulted, a comfortable well equipped room and good food in bar and restaurant. Hotel had lots of facilities that i did not use. Oh, and ample parking. Marlow is worth visiting too.

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Overnight stay for wedding

By

10 January 2017

We were very pleased with our stay. There were two nice and comfortable double beds for us to sleep in. The room was large and very well decorated. The room temperature could easily be regulated. The bathroom was nice and modern. The hotel was lovely and it was easy for us to get dinner in the hotel. It was Great to have use of the spa during our stay as well and it helps us to relax after a long day. Would highly recommend this hotel.

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1* hotel exowrience

By

09 January 2017

Poor hotel, bad management, cheap and standards dropping

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Great rooms but average service

By

08 January 2017

club

- don't rely upon wake-up call service
- when staying multiple nights, assume your room keys won't work in the evenings
- great beds
- very clean

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Reasonable rate for what you get

By

07 January 2017

club

I've found that the price of the service and the hotel services and facilities are very reasonable

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Excellent food and staff

By

07 January 2017

club

The hotel's restaurant was superb, both for dinner and breakfast. Excellent choice and children's meals.
The room was a good size and internet access fast.

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