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Guest Reviews

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Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.3

based on 685 reviews
88%
Recommend This Property

Ratings Breakdown

685reviews

  • 5 Stars
    415
  • 4 Stars
    158
  • 3 Stars
    52
  • 2 Stars
    34
  • 1 Stars
    26

Bad room experience

By

27 May 2017

club

The hotel should seriously renovate the entire building to match with new taste. The elevator is too far from the reception, which is a big minus when we have to move our heavy luggage down the hall. I booked the 2-double-bed room, but the receptionist mistakenly gave me the 1-bed room, and I have to wait another half an hour to get the room. The point is, I already booked the room in advance, so the hotel should know in advance the customer's booking request, so the hotel should have the room ready by the time guest checking in, not waiting for the room to be ready.

Also, the furniture was poorly set up and illogical, which makes the guest feel uncomfortable. When we got into the room, the door knob fell out of the door, and I felt like I was in poorly built hotel, instead of a hotel with so much experience like Crowne or IHG in general.

I booked the room for 3 people, but the amenities are not in full set for 3 people, only body towel are for 3, the rest is only for 1 or 2. The sin got cracks, but it was poorly repair, and we can still see the crack under the cement. The light bulb of the lamp by the bed was too low (or the cover is too high), so it makes the light was too bright for eyes, so I rather turn it off and stay in dark than get hit by the bright light.

Overall, it was not a pleasant stay, and was really disappointed with the experience at Crowne Tysons this time. It felt like the GM was too bored or tired of his/her job, so he/she does not even bother to care what happens at the hotel. I hope other Crowne hotels are much better than this one.

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This survey takes too long

By

26 May 2017

club

Requirements of the person right 50 characters is insane. This experience has been almost as bad as my stay at the hotel. Please do not request that fill out a survey again in the future.

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Too many issues

By

23 May 2017

platinumelite

Toilet handle broken, requested repair three times, it still dripped every five seconds.
Mix up with house keeping not cleaning my room

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Hotel of choice in Tysons

By

22 May 2017

club

I like staying here when I need to for business trips. The room was lovely and the staff is extra-nice. The one thing that seemed out of place is the elevator doors were not cleaned and had hand prints and smudges all over.

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RE: Reservation Confirmation # 68332391 at Crowne Plaza Tysons Corner McLean, VA .

By

22 May 2017

This was by far the worst experience of any IHG hotel, much less a Crowne Plaza, in the many years I have been using IHG services. From the unfriendliness and arrogance of your guest registration staff and management to the lackadaisical room cleaning service, and well used beds, I am surely glad for you, that you are located in a high volume area where service is not the deciding factor for your guest. Recently I have been gravitating towards the services of other hotel providers as the quality of stays at IHG locations have been deteriorating. As they airlines say, you have many to choose from and this experience may have finally sent me over the edge.

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Great Place to stay

By

22 May 2017

I am just getting the hang of traveling for work. I appreciated all of the amenities and the staff. My room was very comfortable and I felt welcomed at the restaurant downstairs.

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Great Location Close to Metro

By

18 May 2017

club

Conveniently located close to DC and steps from a metro station. The Crowne Plaza has comfortable beds, clean rooms, friendly staff and a great restaurant.

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bad room service and unclean common areas

By

17 May 2017

see above notes , they are clear and this is reduntant

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Nice Rooms don't make up for Bad Service

By

15 May 2017

platinumelite

Front desk staff was not just unhelpful, but provided misinformation with no apology. Food at O'Malley's was mediocre and Service was stagnant. Not a good Crowne Plaza experience. Room was clean and comfortable but not enough to make up for the faults.

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50 year reunion

By

09 May 2017

club

Good location of our reunion and visiting Washington DC

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Love the Tyson's Crowne!

By

07 May 2017

club

The room I stayed in was updated and extremely nice and luxurious. The updated shower was especially nice. The location of the hotel is also very convenient with the ability to walk to Tyson's Galleria. O'Malley's pub inside the hotel always provides great food, drink, and service. Compared with other hotels, having DirecTV in the room is also a seriously convenient plus!

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Great Sleep

By

03 May 2017

club

The hotel is nice. You will experience the best sleep ever in their bed.

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