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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
81%
Recommend This Property

Overall Experience

4.1

based on 584 reviews
81%
Recommend This Property

Ratings Breakdown

584reviews

  • 5 Stars
    288
  • 4 Stars
    153
  • 3 Stars
    69
  • 2 Stars
    44
  • 1 Stars
    30

hotel is nice. Internet is terrible

By

27 July 2017

The internet was poor, slow, unreliable. The final night my wifi password stopped working. When I called to get a new password they requested the IP address of my device. They provided no identification. Just give me a new password. I am not going to supply you with that information.

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Servicio y atención

By

26 July 2017

Durante mi estancia el servicio del personal excelente, en todo momento están para brindarte ayuda, la habitación limpia, cómoda sobre todo la tina de hidromasaje

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Inconveniente del baño

By

26 July 2017

platinumelite

Debieron cerrar con algo mas solido , el baño deslumbra a la habitacion, llegan los olores y se escucha todo

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HABITACION NO COMODA

By

24 July 2017

platinumelite

No encontraba los conectores, las cortinas dejaban pasar mucha luz, el clima no funcionaba correctamente.

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They gave me a room for handicap the second night without no choice

By

24 July 2017

I would like the next time in the hotel ask before assigned me a room for handicap. Thanks

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Outdated and old

By

23 July 2017

There aren't many options in this location so I'll continue to stay here, but there is a lot of room for improvement. The amenities and goods only cater to men and not female business travelers. The rooms are outdated: dark with damp areas in the flooring. The curtains are stained and difficult to maneuver. The second floor offers non-smoking rooms but the whole floor smells of smoke. The staff is kind and gracious but the quality of the rooms is lacking. It suits business purposes to an extent but it is not a luxurious stay.

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Estancia

By

23 July 2017

Servicios y comida excelente. Limpieza regadera desagradable

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Overall good place to stay

By

23 July 2017

club

Decent hotel in Mexico City, nice location. The only issue I had was that, I found the bed linen was not fresh on day 1. I requested it to be replaced using the in room service option and it was replaced. Ask for firmer pillows if you hate soft flat ones. Other than these issues, everything else was fine.

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Mi estancia en Crowne Plaza

By

17 July 2017

club

Disfruté mucho la estadía, buen servicio, excelente atención, siempre amable, habitaciones limpias, cálidas y amplias y el servicio de alimentos muy bueno también, mi único pero, sería en referencia al GYM me parece que a algunos aparatos les hace falta mantenimiento.

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Excelente ambiente y sevicio

By

17 July 2017

club

Muy cómodo, rápido en el check in. Personal muy amable y eficiente.
Habitaciones cómodas y con buena calidad en amenidades.
Internet inalámbrico eficiente , aunque deseará fuera mas veloz.
La sala de reuniones cómoda .

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Great hotel

By

17 July 2017

very nice staff, bilingual and friendly. Had a bit of a problem sleeping in late as there was construction happening, but overall would definitely stay here again. Bonus - walking distance to the WTC.

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Great room and service

By

15 July 2017

platinumelite

I highly recommend this hotel for stays in the Mexico City WTC area.

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