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Guest Reviews

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Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
81%
Recommend This Property

Overall Experience

4.1

based on 660 reviews
81%
Recommend This Property

Ratings Breakdown

660reviews

  • 5 Stars
    331
  • 4 Stars
    169
  • 3 Stars
    77
  • 2 Stars
    51
  • 1 Stars
    32

Room for improvment

By

16 November 2017

platinumelite

This hotel is quite nice, but has a few issues which need to be addressed. As a business traveler I visit the WTC area a few times a year. As an IHG Platinum Elite member I choose to stay at this Crown Plaza. So my issues are; lousy WiFi! Super slow, and you constantly need to re-sign in. The gym’s universal machine didn’t work. This equipment hasn’t been updated in at least the 8yrs I have been visiting this area and staying t this hotel. The rooms are not looked after enough. By this I’m referring to little things which can go wrong, and which should be corrected easily enough. 3 rooms were recently used and 2 of them the tv’s didn’t work. 2of them the hairdryers didn’t work.
Last, IHG Platinum Elite members were given rooms on this hotel’s 2 top floors, now I am told they are only for Sheire level members of IHG. So after 7 yrs as a Platinum Elite member who was always roomed on the 2top floors, now I have lost that benefit. Yet I was t9ld that at the Holiday Inn Express next door, there my Platinum Elite Status would have given me an upgraded room.
Overall this is not a bad hotel, just one that needs to pay more attention to its rooms, and to its returning Elite member customers.

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