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Rated 4.2 out of 5 by 159 reviewers.
Rated 5.0 out of 5.0 by Great accomadations Excellent staff Great room Terrific stay Business center very well equipped Bar/ restaurant very well done with great service and good food 23 February 2014
Rated 3.0 out of 5.0 by price, parking, breakfast expensive and not including breakfast. being a gold member the parking was not included in the room. when we had some problems with the elevator the front desk person was not very kind in explaining how to use it. 23 February 2014
Rated 2.0 out of 5.0 by value for money Breakfast was expensive for the cost vs quality and room rate 20 February 2014
Rated 2.0 out of 5.0 by Noisy room We were in an adjoining room. At about 10 p.m. The noise started as the couple in the adjoining room were fighting. She then left. He turned on the t.v loudly. I called the front desk and security asked him to turn it down which he did. Shortly she returned and they continued to talk loudly until about 3 p. m. I got up at 6 a.m. Giving me a grand total of three hours sleep. We booked this hotel for the comfort and attention to clients getting a good night's sleep. I will make sure in the future that I do not get a room adjoining another. Bad experience for us. 20 February 2014
Rated 2.0 out of 5.0 by Poor service, didnt have a room that I was guaranteed! I figured with the Crown Plaza name, and I have stayed at many thru the years of travel ice hockey, this would be a no brainer. BOY WAS I WRONG! I had a connecting flight thru MIA enroute to Montego Bay Jamaica and needed a hotel in Miami. for a night. I booked the hotel thru your own website and got a guaranteed rate on a King size standard room for my girlfriend and I. Upon arrival I was notified by the desk that "sorry, we have no more king size rooms available, but if you want a ADA room you can have it." Did I have choice? We just wanted a nice room, go out to dinner, and the next morning be on Our way. Also my girlfriend was not feeling well and when I asked the staff for directions to a close pharmacy ( CVS,Walgreens) I was told there was one within a 10 minute walk. Well after a 50 minute, 3 mile round trip walk thru Little Havana to Walgreens I accomplished what I needed to do. Personally I think front Staff should know the area in which they are sending their quests!!!!! 13 February 2014
Rated 3.0 out of 5.0 by Bar Food, Ok but automatically added TIP Automatically added "service charge" on every time we ate in the bar when service was poor. We stopped going to the bar. 08 February 2014
Rated 5.0 out of 5.0 by Very handy airport hotel Overnight transit stay was very good. Shuttle service is excellent. Rooms were good size and very clean. Also not far from American Arena (Heat games) & Dolphin Mall for shopping both about 20mins. 08 February 2014
Rated 1.0 out of 5.0 by Going down hill I travel a lot and spend over 200 nights a year in hotels. I have been staying at this property for the past eight years and in that time period things have evolved. Specifics: Hotel has stopped recognizing elite members with a free breakfast and now offers 600 points or some snacks or water. When asked about it at the front desk the clerks indicated that the decision was driven by IHG. This simply is untrue as I called IHG and they indicated it was an individual hotel choice as they have franchises. The gym which needs some upgrading and was in a temporary location. Hopefully, the improvements will be apparent if I return to this property. With the negative trends I am seeing I would not recommend this hotel and would actually recommend staying elsewhere until/unless things improve. There are a lot of other hotels with similar costs/amenities available. 05 February 2014
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