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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.4

based on 825 reviews
92%
Recommend This Property

Ratings Breakdown

825reviews

  • 5 Stars
    514
  • 4 Stars
    207
  • 3 Stars
    51
  • 2 Stars
    36
  • 1 Stars
    17

Very close to the airport

By

24 April 2017

This hotel is very close to the airport and has very good amenities. Swimming pool is in second floor and probably is windy for use.
Wish the parking was free and there was a refrigerator in evry room

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Spacious room

By

24 April 2017

platinumelite

Overall stay was good. Our company has been coming to this hotel over 10 years now. The only issue i had was the iron in my room was not working properly and when i tried to call the front desk to get another one, no one picked up the phone. I called twice and let the phone ring approximately 10 times each. Very frustrating!!!

On the plus side, the service in the restaurant at breakfast was very good, as usual.........

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Bed and pillows were AMAZING!

By

23 April 2017

Staff was super friendly, helpful and accommodating! They made the end of a very rough day at work, end with a fast check in and BEAUTIFUL rooms over looking the pool! It was worth every dollar I spent!

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Night before cruise

By

22 April 2017

Spire member on first stay at this hotel. Francine at the front desk had done a great job preparing us for our stay and gave us a warm greeting on arrival.......she's outstanding. All the staff at this hotel and restaurant are first rate. For cruisers the hotel is close to the airport and 20 minutes to the terminals. Services are also close to the hotel for last minute items or dining out if you wish. When we cruise out of Miami we will stay at this hotel again.

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Very poor customer service

By

22 April 2017

No acknowledgement of my IHG gold member status and staff very dismissive and unfriendly. Never had an experience with the many numerous hotels I stay in mainly in Europe and the UK. Was not worth the hassle!

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Great place to stay.

By

21 April 2017

Very nice hotel. Highly recommend it! We only spent one night while on a layover from the airport. The room was large with a very comfortable king size bed. Would loved to have stayed longer.

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Awesome hotel

By

21 April 2017

club

This was a very nice hotel to complete my awesome weekend in Miami. The pool was a little dirty but other than that everything else was GREAT!

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Took my money

By

21 April 2017

club

We were charged way more than what we were told we would be charged. First of all I did not get my deposit back and they took an extra $175 out of my account, which their explanation makes no sense. We paid for the room with half cash and half card which was a terrible idea and they have no intentions on fixing my problem and giving my money back, so not recommended.

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super Bett

By

21 April 2017

club

Alles zu unserer Zufriedenheit !,,,,,,,!,,,,,,,,!,,,,,,,,,!,,,,,,,,,,!

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Comfortable Bed

By

19 April 2017

club

Got in from driving 8 hours and then a long flight. Traveling all night, I got in the bed and it was the most comfortable bed I've been in at a hotel in months. Slept all night.

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Excellent!!!

By

19 April 2017

club

This was our first time staying at a Crowne Plaza.

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Nice hotel

By

17 April 2017

club

I thought overall the room was nice and clean. However I would have liked a microwave and refrigerator in my room. And parking should be free.

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