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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.4

based on 736 reviews
90%
Recommend This Property

Ratings Breakdown

736reviews

  • 5 Stars
    438
  • 4 Stars
    203
  • 3 Stars
    47
  • 2 Stars
    31
  • 1 Stars
    17

Perfectly presented

By

25 July 2017

It has been several years since my last stay at Crowne Plaza Milpitas., so I was overdue a visit. I must say that the presentation of the
the room was just perfect, exactly what IHG demands & what the well travelled IHG junkie would expect. Nothing was out of place – Top marks to the housekeeping staff!!
The greeting on check in was also just right, as was the bar & the restaurant. This is exactly what a Crowne Plaza should be.

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Great Customer Service, but Hotel was sub-par

By

25 July 2017

club

Overall, my experience at the hotel was not an enjoyable one. I had multiple issues with the key for the door, the WiFI either didn't work or was so slow that it was pointless using it, the beds were as stiff as the floor, and the bathrooms were not very clean. Also, a complimentary breakfast of some sort seems to be typical for the vast majority of hotels nowadays and for some reason this hotel thought it'd be best to charge an absurd amount for their breakfast. The only positive note on this stay was the staff. They were very respectful and courteous and tried their best to help where they could.

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Business Stay

By

24 July 2017

club

Good hotel, absolutely no complaints other than wanting bottled water in room. Bed was ok but pillows were brilliant! Really unhappy that I didn't have the time to use the pool as it looked really inviting!

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Newly refurbished, excellent front desk, recog. Spire Ambassdor status.

By

24 July 2017

Convenient location, newly refurbished rooms, excellent front desk staff and recognition of Spire Ambassador status. Highly recommended.

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Good place, but not cheap

By

22 July 2017

Wish it was a bit better value and I could stay more often.

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Great stay in San Jose

By

21 July 2017

great place even though I stay for only one night. I would recommend this hotel for short or long stays. I found it convenient and quite, didn't get to enjoy all the amenities . Thanks,

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房间舒适,性价比高

By

17 July 2017

房间舒适,性价比高,位置好,门口就是思科总部,周围有大型超市和购物中心,用餐,购物都很方便。就是预授权退款太慢,目前都没有收到预授权解退的通知。

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Comfortable bed and nice facility

By

16 July 2017

club

The bed is comfortable and room is clean. The free breakfast is good, and staff is friendly.

It's close to a highway but there isn't much noice at night. The air conditioner is a little noisy but tolerable.

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Comfortable Bed and Clean Room

By

15 July 2017

club

High quality mattress and pillow in a clean and comfortable room. However, noise insulation is poor, noises range from elevator noise, TV

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Visit to the Bay Area

By

14 July 2017

club

The hotel is clean and comfortable. Near to San Francisco and Oakland.

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Sister's Golden Anniversary

By

11 July 2017

club

This is my first time to stay at Crowne Plaza in Milpitas CA and I was totally impressed with the quality of service and quality of rooms. The beddings and pillows are very comfortable. My sister had her party at this hotel and the food was excellent and the staff were all nice, friendly and professional. I will definitely come back to this hotel.

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Had a pleasant stay

By

10 July 2017

club

Had a comfortable stay. Will be staying in future as well.

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