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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.4

based on 690 reviews
90%
Recommend This Property

Ratings Breakdown

690reviews

  • 5 Stars
    410
  • 4 Stars
    191
  • 3 Stars
    43
  • 2 Stars
    29
  • 1 Stars
    17

Good location, bad internet

By

24 May 2017

club

easy check-in and check-out, not bad building, not bad service, but really bad wifi, I'd never met so bad wifi, ever, even after 300 night business trip in IHG, SPG or Hilton.

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Spring trip with family

By

24 May 2017

club

I stay in Crowne Plaza almost every year when I visit Northern California. Hotel is clean n convenient. Only problem is air conditioner in room is old n noisy.

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Need to improve

By

22 May 2017

Breakfast staff did not fill drinks. Hostess not present to seat you after waitin 6 min I seated myself for breakfast.

Concierge's level no follow throug with special request for dietary requirements like gluten-free. Front desk told me "oh well" when I made the request.

Very slow internet. Would suggest adding network cable into room.

For me, I would have rather stayed at the Staybridge next door.

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Nice but very expensive

By

22 May 2017

platinumelite

Comfortable room, beds and very friendly staff. Avoid rooms near the elevators.

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Conveniently located

By

19 May 2017

club

It is right in center to all the big companies like Cisco, WD and right opposite to the famous Indian restaurants. Room is neat and clean. Aromatherapy kit is plus. Only thing missing is free breakfast.

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Stay during May 2017

By

18 May 2017

club

Hotel is close to offices in silicon valley, but it looks like a old property which need to be redone asap. It is not possible to stand just outside the main entrance during evening as it stinks and you need to cover your nose when you step out in the evening. Front desk personnel to be trained to be approachable and greet customers with smile. Not value for money

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Great Service

By

17 May 2017

platinumelite

The service was great. The service personnel found me a room with king bed though I made last minute reservations

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服務快速

By

15 May 2017

就是個很有組織的酒店,但是也沒有讓金卡會員覺得很重要,可能是金卡會員門檻低,很多會員了。但是說實在,商務旅行,金不金卡的禮遇也還好,重點是網速,這點並沒有令人很驚艷。

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Business in San Jose

By

15 May 2017

Staff is very pleasant
Location is convenient to high tech park
And about 15 min from airport

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ロボットによるルームサービス

By

14 May 2017

ルームサービスロボットが自分でエレベーターに乗って行くのはびっくりしました。さすがシリコンバレーですね!

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Friendly Staff and Excellent Conference Space

By

10 May 2017

This was the 4th time in the past 18 months that I have stayed at this Crowne Plaza location. Staff continues to be helpful. Check-in went smoothly, although there have been complications in the past.

The food is better than most hotels, but also more expensive. The amazing waitstaff makes up for this with their generous service, warm acknowledgements and attention to detail. They even remember my face after all the stay. I feel well taken care of and relaxed.

Best pillows are at the Crowne!! I always get a good night's sleep.

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極不受尊重的住宿體驗

By

10 May 2017

club

很難相信居然會莫名受到櫃檯人員(一位白人中年女士)極不友善及不禮貌的對待 (難道因為我們來自亞洲?!!),服務水準不及一星 ,房間隔音不太好 ,一直會聽到樓上或隔壁的電視聲及談話聲

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