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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.4

based on 693 reviews
90%
Recommend This Property

Ratings Breakdown

693reviews

  • 5 Stars
    412
  • 4 Stars
    192
  • 3 Stars
    43
  • 2 Stars
    29
  • 1 Stars
    17

lit confortable et très bon service.

By

29 May 2017

tres bon hotel
chambre confortable
personnel accueillant
choix limité pour le diner
personnel moyennement réactif pour le petit dejeuner
impression globale bonne !!

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Excellent location to mall

By

29 May 2017

Love the ambiance, comfort level, friendly staff.

Particular enjoy the walk to the Chinese restaurants across the street. Also close to the Great Mall for weekend shopping.

Hotel is generally up to Crown Plaza standard.

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Business Person In California

By

27 May 2017

club

Excellent hotel. After an extremely long day of travel I felt welcomed by the staff. The hotel was warm and comforting. I was able to rest and renew. Well recommended.

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Good location, bad internet

By

24 May 2017

club

easy check-in and check-out, not bad building, not bad service, but really bad wifi, I'd never met so bad wifi, ever, even after 300 night business trip in IHG, SPG or Hilton.

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Spring trip with family

By

24 May 2017

club

I stay in Crowne Plaza almost every year when I visit Northern California. Hotel is clean n convenient. Only problem is air conditioner in room is old n noisy.

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Need to improve

By

22 May 2017

Breakfast staff did not fill drinks. Hostess not present to seat you after waitin 6 min I seated myself for breakfast.

Concierge's level no follow throug with special request for dietary requirements like gluten-free. Front desk told me "oh well" when I made the request.

Very slow internet. Would suggest adding network cable into room.

For me, I would have rather stayed at the Staybridge next door.

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Nice but very expensive

By

22 May 2017

platinumelite

Comfortable room, beds and very friendly staff. Avoid rooms near the elevators.

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Conveniently located

By

19 May 2017

club

It is right in center to all the big companies like Cisco, WD and right opposite to the famous Indian restaurants. Room is neat and clean. Aromatherapy kit is plus. Only thing missing is free breakfast.

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Stay during May 2017

By

18 May 2017

club

Hotel is close to offices in silicon valley, but it looks like a old property which need to be redone asap. It is not possible to stand just outside the main entrance during evening as it stinks and you need to cover your nose when you step out in the evening. Front desk personnel to be trained to be approachable and greet customers with smile. Not value for money

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Great Service

By

17 May 2017

platinumelite

The service was great. The service personnel found me a room with king bed though I made last minute reservations

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服務快速

By

15 May 2017

就是個很有組織的酒店,但是也沒有讓金卡會員覺得很重要,可能是金卡會員門檻低,很多會員了。但是說實在,商務旅行,金不金卡的禮遇也還好,重點是網速,這點並沒有令人很驚艷。

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Business in San Jose

By

15 May 2017

Staff is very pleasant
Location is convenient to high tech park
And about 15 min from airport

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