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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property

Overall Experience

4.2

based on 465 reviews
84%
Recommend This Property

Ratings Breakdown

465reviews

  • 5 Stars
    249
  • 4 Stars
    118
  • 3 Stars
    49
  • 2 Stars
    33
  • 1 Stars
    16

Great Staff good room

By

28 March 2017

platinumelite

Good experience overall. Shower water smelled bad. This is probably just the local water supply but they could purify or chlorinate it on-site like some other hotels in Mexico. I did not think the hotel restaurant was a good value. I got the nightly special which seemed to be overpriced for kind of average tacos without topping choices. Otherwise the people were friendly and helpful.

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Friendly Staff

By

27 March 2017

platinumelite

When checking in was hard at first to find my reservation, but the person did find it and acknowledged by status and was very helpful even before knowing I had status.

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Business Trip

By

26 March 2017

Would stay again; excellent service, attentive staff, clean and comfortable rooms.

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comfortable be, great location

By

22 March 2017

club

It fit the bill for my travel needs. Was very satified

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Mejorar las almohadas

By

22 March 2017

platinumelite

Las almohadas estan bastante grandes y en ocasiones lastiman el cuello

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Crowne Plaza

By

20 March 2017

Very clean hotel. Excellent service, and the people very friendly. I will recommend this hotel to anybody that visit Monterrey México

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Great Stay but bad internet

By

20 March 2017

Good Quality of rooms and very comfortable stay. Work from hotel is not a possibility because of bad internet service. Used to be very bad in 2014/15, they improved the service a lot but my past stay has brought back bad memories from the past. Should improve the connectivity in the rooms so work from hotel will be a possibility.

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Comfy bed and nice room

By

20 March 2017

Everything was great, only issue I have is my points haven't been issued and for some reason online it says it's not a qualifiing stay?

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Value

By

19 March 2017

club

For the price of the hotel, breakfast should have been included. Other hotels include breakfast and at a lower price. The TV in the guest room continuously froze and powered off throughout my stay.

Posted byHotelStaff
22 March 2017
Dear Guest Thanks for your feedback which we appreciatte a lot, your concerns are our concerns, we will follow up! We do have a rate that includes breakfast as well Thank you Cordially JA GM
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Good

By

15 March 2017

Conveniently near airport and an easy drive to my work center, with decent food and rooms. Will continue to spend time here for business purposes.

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Espacios amplios y servicio de lujo

By

14 March 2017

Es uno de los hotels en donde me gusta quedarme ya que está muy cerca de donde trabajo y el servicio de shuttle me lleva.

Cuenta con espacios amplios y siempre está muy limpio. En general todo está excelente, la cama, la temperatura de las habitaciones, etc

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todo bien

By

14 March 2017

muy bien, fue muy poco la estancia, solo una noche todo depende del area de monterrey que visitemos y de ahi se define el hotel que nos hospedamos.

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