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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.2

based on 530 reviews
86%
Recommend This Property

Ratings Breakdown

530reviews

  • 5 Stars
    296
  • 4 Stars
    134
  • 3 Stars
    51
  • 2 Stars
    33
  • 1 Stars
    16

Hits and misses

By

16 July 2017

First, in my stays at this hotel, the staff is always great. Always courteous, professional, and friendly...best staff I've encountered at any IHG hotel (and I have stayed in a bunch of them).

As for the hotel itself, there are aspects that are fantastic and aspects that are disappointing.

HIghs:
-Staff
-Fitness center is top notch.
-Showers are great.
-Desk, dresser, and other furniture is high end.
-Nice reception/happy hour
-8th floor amenities are welcome and enjoyable.
-Mattress is comfortable.
-Security is discrete but complete.

Lows:
-Linens are extremely coarse. This applies to both sheets and towels. This has been the case every stay at the hotel. Hard to describe just how rough these are.
-Using your room card to select floor in elevator can be tricky.
-Overall condition of rooms is only fair. Workmanship (i.e. sheet rock/paint) is very sloppy. You see high end furnishings and then you see lumpy walls. Though the hotel is less than 10 years old, it looks about 30 years old.
-Restaurant food is plentiful but not great.
-Wi-fi password changed (on one visit) without notice.

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Excelente servicio

By

10 July 2017

Excelente servicio y limpieza, actitud del personal y alimentos

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Airport Crowne Plaza in Monterrey Mexico

By

07 July 2017

club

Nice Hotel. Enjoyed my stay. A little strange that 80 to 90% of the guest seemed to speak English while only 40% of the staff spoke English. Of course this hotel is deep in Mexico. Fitness room was clean and very usable. The TVs on the exercise machines did not have many channels or closed caption. English Instructions for the A/C were not in the room

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Cama comoda

By

07 July 2017

La recámara es cómoda para descansar, buena televisión y escritorio para trabajar.
El internet funciona muy bien, sin problemas.

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Consistent / solid Service and good value.

By

03 July 2017

club

Full package - great experience. I will be back. Need to keep A/C on when leaving the room.

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Monterrey trip

By

30 June 2017

club

First time in Monterrey. Great hotel. Convenient location to the industrial area I needed to visit. Los Frenos for dinner was awesome too, walking distance from the hotel. Enjoy!

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Personal

By

29 June 2017

club

La atencion del personal es muy eficiente y amable.

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Room distribution and housekeeping is great

By

26 June 2017

Quiet room , confortable bed and nice sleeping , the quality of the food is great , service and overall facilities are top notch for business travelers

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Crowned Plaza MTY

By

26 June 2017

platinumelite

I stayed at the Crowne Plaza MTY for 4 nights and it was...Excellent in every way!

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Great place to stay while in monterrey

By

26 June 2017

club

Loved the atmosphere and the employees were nice. I would recommend to stay again.

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Fast check in and friendly staff

By

26 June 2017

club

Great atmosphere staff was excellent, clean room and the shuttle service to the airport and surrounding restaurants is very convenient.

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Excellent Stay in Monterrey

By

26 June 2017

Excellent Stay in Monterrey , Really the every one should prefer this hotel . Good service

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