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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.3

based on 591 reviews
85%
Recommend This Property

Ratings Breakdown

591reviews

  • 5 Stars
    357
  • 4 Stars
    135
  • 3 Stars
    43
  • 2 Stars
    30
  • 1 Stars
    26

Business trip

By

24 June 2017

platinumelite

Good central location with an accomidating staff. They need to update HVAC controls to make the room temperature more comfortable. I would stay again.

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Great location, comfortable hotel

By

21 June 2017

club

The hotel is easy to get to and is centrally located. The buffet breakfast, lunch and dinner has many choices with quality food. Nice music while you eat. The menu is varied and the service is very good. The very large rooms are dated and need to be brought up to more current standards. The hotel hosts wedding receptions which creates a lot of music which can be heard throughout the lobby.Once the door is closed to your room the sound disappears. Staff is very nice, professional, however, not overly friendly. The pool area is very nice and very clean. A very comfortable reliable hotel.

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Cama comoda y servicio excelente

By

21 June 2017

club

Muy bonitas instalaciones, excelente atencion en el restaurante y habitaciones comodas y bonitas

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Cama

By

19 June 2017

club

No me gusto, incomoda la cama además se muy bien el mobiliario de la habitación

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bueno pero

By

19 June 2017

para mi son muy importantes las toallas y los accesorios de baño y ahi no son muy buenos

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Servicio Excelente

By

15 June 2017

Muy buenas instalaciones dentro del hotel.
Restaurant
Hotel
Alberca
Lobby
Habitaciones
Bar
Desayunos
Cama

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La encuesta no expresa la realidad

By

13 June 2017

club

Cuando realicé la encuesta la idea era mostrar la deficiencias, quizá no soy muy exagerada para poner un 2 o un 3, pero para mi un 7 es bastante malo y sin embargo al final el balance fue "bueno". Por eso elaboro esta reseña. La encuesta no permite ir hacia atrás si se ha cometido un error en la puntuación.
Es muy larga esta encuesta.

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As Always a great Hotel

By

12 June 2017

I have been coming to Monterrey regularly for over 20 years, The Crowne Plaza is the hotel I always stay at. I even know some of the staff from the early days so to have staff retention for so long the hotel must have something going for it. I have always found the staff pleasant and helpful. They are always welcoming and give a big smile. The rooms are good and are comfortable. I don't always eat in the restaurant but when I do it is always good quality and if I want something slightly different regarding the dish the staff always try to accommodate me. Well done all the management and staff. Keep up the good work.

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Simplemente gracias por su atención

By

07 June 2017

club

Gracias por su fina atención y espero pronto estar ahí

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habitaciones en perfecto estado, baños muy amplios

By

07 June 2017

mi alojamiento fue por placer y con la familia todos estuvimos muy satisfechos y muy contentos, habitaciones en perfecto estado y limpieza igual muy bien.

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Excelente servicio,calidad y confort

By

04 June 2017

club

Todo el hotel nos pareció excelente,mi familia y yo quedamos encantados,en un futuro regresaríamos al mismo sin pensarlo 2 veces.

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Buen hotel para negocios

By

04 June 2017

platinumelite

El servicio de desayuno y comida muy original y buena calidad con diferentes temáticas, italiano, mexicano, grill, etc..
Recomendable.

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