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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property

Overall Experience

4.4

based on 286 reviews
94%
Recommend This Property

Ratings Breakdown

286reviews

  • 5 Stars
    167
  • 4 Stars
    90
  • 3 Stars
    12
  • 2 Stars
    10
  • 1 Stars
    7

Excelent stay

By

27 May 2017

Enjoyedand achieved my goals staff were very helpful restaurant alittle disapointing with meals and some comstruction noises at night told it was outside the hotel pipes being repaired

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All was Great

By

27 May 2017

platinumelite

All was good with friendly staff and professional i will be back in a few and hope to get my upgrades Front Desk is awesome and professional restaurant has many new staff who are still confused think training has not been done food needs to be improved

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Recent stay at the Crowne Plaza Nairobi

By

23 May 2017

Overall great stay! Staff are very friendly, interactive and willing to assist no matter what. The rooms are clean and comfortable and are maintained to the highest standard. Only thing is the hotel could do with a make-over. The meeting rooms, lobby area and dining area are very outdated and need to be refreshed, not only with paint but furniture, fixings etc.

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good hotel

By

23 May 2017

Good hotel. prefer it to the intercontinental.

great gym. friendly and helpful staff

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Excellent service by Transport staff

By

23 May 2017

platinumelite

Samuel and Andrew always similing, welcoming and excellent service on my transport needs

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Business stay

By

23 May 2017

club

Well run, clean, good experience.

Great gym area, friendly staff.

conference fscilities good - althouigh many issues with sound.

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Rogers

By

19 May 2017

platinumelite

Exceeded my expectations, I will definitely stay there again in the near future

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Overall experience

By

18 May 2017

I was very pleased with the total experience.
Keep it up! Loved it!

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Good hotel with great equipment

By

17 May 2017

platinumelite

Great hotel with great service at great location.
This is my go-to hotel when traveling to Kenya.

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Très bon service

By

16 May 2017

L'évaluation générale est "Excellent". ce qu'il ya à améliorer c'est les équipements de sonorisation dans la salle de conférence Mara.

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best and enjoyable place to be at

By

15 May 2017

club

The overall service of the hotel with the kind and charming acts and attitudes of the staff working there starting from the one doing the house keeping who is there any time to do the cleaning to people standing next to the lifts to be of service every thing was perfect and you do deserve appreciation. keep it up

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Hospitality and hotel staff organization

By

14 May 2017

club

I was well received from the first date , well treated. And assisted for whatsoever arised, I warmly send my regards to the hotel manager and all Crawn plaza hotel staff for their commitments

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