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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property

Overall Experience

4.5

based on 578 reviews
95%
Recommend This Property

Ratings Breakdown

578reviews

  • 5 Stars
    380
  • 4 Stars
    150
  • 3 Stars
    23
  • 2 Stars
    16
  • 1 Stars
    9

Warm and accommodating staff

By

22 January 2019

We arrived at Nairobi airport from the UK, and circumstances left us too exhausted to travel onwards as planned. I decided to book into Crowne Plaza on arrival at 11pm that night. Reception staff were amicable and supportive, and helped me get two rooms booked. My IHG loyalty status gave me the upgrade to executive floor, and access to the lounge on that floor for breakfast the next day. This was my third stay; the hotel and staff delivered to my (HIGH) expectations and needs.

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