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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
80%
Recommend This Property

Overall Experience

4.3

based on 881 reviews
80%
Recommend This Property

Ratings Breakdown

881reviews

  • 5 Stars
    478
  • 4 Stars
    253
  • 3 Stars
    79
  • 2 Stars
    38
  • 1 Stars
    33

清静舒适的房间

By

27 June 2017

club

酒店的地点略偏僻,好处就是很清静。酒店一面朝向百家湖,可以俯瞰整个湖景。房间里面装潢现代,干净整洁,浴室和马桶是分开的,这个设计很好。酒店早餐丰盛,该有的都有,还有南京当地特色的早餐。

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房间打扫卫生细节不够

By

27 June 2017

很明显。一个酒店2间客房都有问题。那就说明很有问题,IHG至少这家皇冠应该引起注意。第一间是浴缸塞子霉。第二件的浴巾上有上一位客人留下的毛发。反馈给大堂副理。他表示怀疑,询问是哪里来的。呵呵了!另外入住期间电梯的刷卡系统坏了,我的房卡无法刷卡上楼。

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床铺舒适,装修不错

By

27 June 2017

床铺舒适装修不错,充电器太少,如果能配多一点苹果充电器就好了,客房升级太少,送点水果就好了,退房能延迟到下午四点钟就完美了

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很棒的飯店

By

25 June 2017

很棒的飯店與之相符,推薦一起來渡假或是商務停留之處。距離地鐵站也近步行約5-10分鍾。服務人員態度不錯,大廳也很豪華氣派

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convenient to train station/ good service

By

23 June 2017

club

Overall a good place to stay. Reliable no surprises - practical, meets s business person's needs for a short stay.

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服务细致,房间舒适

By

23 June 2017

platinumelite

-前台接待态度亲和
-升级套房,房间景观令人惊喜,宽敞舒适
-退房时间特别早,准备了打包早餐,退房速度快
- 行李服务人员态度好,乐于帮忙

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换房间了

By

23 June 2017

打电话我没有接上,就给我换房间了。已经定了,擅自更换,不合理,不知道是什么意思!这样的服务难以理解。第一次遇到!!!!!!!

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总体满意

By

22 June 2017

platinumelite

总体很满意,本来安排的房间迟迟未打扫好,前台积极协调更换了房间,做到了快速入住,就这一点很满意,很机敏

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房间舒适,服务一流

By

22 June 2017

房间比较舒适,虽然空调效果很好,但是不过在夏天还提供厚厚的羽绒被,也让睡眠不是很好。各个服务员的态度都非常好。

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房间温馨,舒适

By

21 June 2017

club

酒店房间温馨,整洁。灯光适宜,能消除旅途疲乏。 窗外湖景十分美丽!前台服务热情,效率高。 早餐丰富。 不足之处:来酒店开会的人多了一点,感觉像会议酒店, 尤其在就但大厅,人多嘈杂。。。

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Not up to expected guest service standards

By

20 June 2017

Swimming pool seemed to be used for external lessons. Mutliple staff members tried to talk us out of using the pool because it was too crowded. Unfortunate that the hotel facilities aren't prioritized for hotel guests.

Staff missed to provide loyalty program bonus and showed very little interest in remedying their oversight.

Otherwise, property was fairly attractive and well maintained. But expected better service for the premium price as compared to other comparable hotels.

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周围环境舒适

By

19 June 2017

优点在于酒店周围环境舒适,位于百家湖边,闹中取静。缺点是,网上预订时提供了会员卡号,不过可以入住时员工未能找到对应的会员信息,需再次提供卡号。

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