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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property

Overall Experience

4.1

based on 2528 reviews
84%
Recommend This Property

Ratings Breakdown

2528reviews

  • 5 Stars
    1385
  • 4 Stars
    559
  • 3 Stars
    267
  • 2 Stars
    164
  • 1 Stars
    153

Überfülltes Hotel mit unfreundlichem Personal und betrügerischem Kartensev

By

16 January 2017

5 Nächte Aufenthalt war mehr als genug. Unfreundliches Personal an der Rezeption bis auf zwei Ausnahmen. Schmutzige Zimmer, viele Haare gefunden, Schmutz oder Blut an den Handtüchern. Im Zimmer roch es nach Zigaretten trotz Nichtraucherzimmer. Katastrophaler Housekeeping! Keine Regenschirme zum Leihen. Vorsicht beim Kartenkauf an dem Serviceschalter. Fremdservice getarnt als Crown Plaza Mitarbeiter, betrügerische Beratung!

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Excellent location but poor service

By

16 January 2017

3 very unsatisfactory incidents took place:

1. We took a cab from JFK Airport to Crowne Plaza Times Square on Jan.8, 2017. The cab driver had dropped us off with our 6 pcs luggages at the back entrance of the hotel around passed 2pm. Note: it was an extremely cold day then. I went inside to the bell captain to ask for assistance in using their luggage cart/trolley to bring in our 6 luggages but the bellmen refused to assist us or to even lend us the cart/trolley. They said we should have been dropped off the main/front entrance of the hotel. So my partner and I had to lug our 6 pcs of luggages one by one into the main entrance of the hotel before the bellman put them one by one onto his trolley.

2. On the evening of Jan.10 (around 11pm), I went to the front desk to change my US dollar coins into US dollar bills, since it was the last day of our stay in the US. I had about USD6 worth of quarters, dimes and nickels. The front desk people said they cannot help me because they don't have any bills. That is just UNBELIEVABLE! If indeed the Front Desk did not have any bills, the least they should have done was to say they will try to look for bills in the bar or restaurant.

3. On the early morning of Jan.11, we had scheduled a car service (not part of hotel) to pick us up at 6:40am. At around 6:20am I had called down (from our room) to request for a bellhop with a trolley to assist us with our luggages so we can check out. At around 6:30am, still no one came. I called a second time and the same lady who answered my call earlier said she had already informed the bell captain for my request. Finally at 6:40am, my partner and I had to bring our luggages down to Front Desk area by ourselves. From the Front Desk, I saw an idle trolley so I just used it to load our luggages and brought it down to the Entrance Foyer where the chauffeur was waiting for us. And that's where I saw 2 bell hops by their station just chatting away.

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Great room and service, excellent breakfast

By

15 January 2017

The room that we had (with a king bed) was clean, comfortable, and had the requisite amenities. The breakfast fare and choices were excellent. However, we did not care for the regular restaurant food.

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Great hotel in times square

By

15 January 2017

Stayed here again was greeted by Donald who immediately saw me standing in the special area for gold and platinum members checked me in quickly gave me an upgrade which im due really nothing to complain about was allowed late check out no qustions asked will stay here again

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Staff and Room

By

13 January 2017

club

The shower was great. The staff were superb and helpful.

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Great location

By

13 January 2017

club

The hotel is located in the center of Times Square and the theatre district. Friendly staff and nice, clean room. Enjoyed our stay.

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Great location

By

12 January 2017

platinumelite

Perfect location for the leisure traveler . On the heart of Broadway, close to train stations , fine dinning, shopping.

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Excellent Base in the Centre of Manhattan

By

11 January 2017

club

The room was a great size and the bed very comfortable. The room and bathroom was very clean and the shower can get very hot which was very welcome after being out in -11 temperatures.

The bar serves a great range of food and drinks and the staff there were very friendly as were all the staff we encountered.

Comcierge were fantastic and helped us get theatre tickets without standing in line for hours in the freezing cold and they were helpful in recommending a bus tour. If you are stuck for info they are a great help.

Posted byHotelStaff
12 January 2017
Thank you so much for your review of our hotel. We appreciate your loyalty as an IHG® Rewards Club member. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, oumar k Director of front office
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Great location great service

By

11 January 2017

club

The hotel location is great, right in the center of everything and the service was great. Food and staff was also great

Posted byHotelStaff
12 January 2017
Thank you so much for your review of our hotel. We appreciate your loyalty as an IHG® Rewards Club member. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, oumar k Director of front office
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Great Location, Great Price

By

10 January 2017

The room I stayed in had view of Times Square and was easily accessible for Uber's/cabs with a valet service off a side street

Posted byHotelStaff
12 January 2017
Thank you so much for your review of our hotel. We appreciate your loyalty as an IHG® Rewards Club member. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, oumar k Director of front office
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Room is too warm

By

10 January 2017

The hotel is in a perfect location...the staff was very friendly. The only issue we had was the room was too warm and the temperature couldn't go below 71. When we called they said that the a/c unit was shut off...we said that was ok, we just wanted to heat to not come out as hot....they were unable to fix it. They instructed us to open the windows, which we did and they brought us a fan for the room. The fan helped but the room was still too warm. We should have been able to lower the heat to at least 69, even if the AC didn't kick on. Sleeping was difficult.

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Room with a view

By

09 January 2017

club

Can't beat the location for easy access to plays , Radio City etc. lots of positive energy and amazing views of Times Square and the Hudson River... if you're in a corner room. Fun bar and great food.

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