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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.3

based on 768 reviews
88%
Recommend This Property

Ratings Breakdown

768reviews

  • 5 Stars
    435
  • 4 Stars
    210
  • 3 Stars
    65
  • 2 Stars
    36
  • 1 Stars
    22

Stay was OK sales was not

By

29 May 2017

Price offered and agreed upon (corporate rate) were changed two days before our arrivals. Each guest was also briefed about these changes only at check in.

One of the reason of choosing a hotel, despite its strategic location and excellent service, is also on pricing. The sales of the hotel offered a very competitive rate but then change into normal rate (excuse of a very high demand) just two days before our arrivals. They did give us options to whether to continue with the price or cancel it, that in our case it is impossible to move out and have no option but to accept this change.

So unprofessional. I was disappointed

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Clean environment and great service

By

28 May 2017

club

All areas are clean and comfortable for state. Promptly respond to requests

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Spacious room and good location

By

27 May 2017

club

Only thing i didnt like is that they dont have toys for kids unlike Holiday Inn Galleria. Also , i booked a nonsmoking room but it doesnt smell like one.i called the front desk for assistance but no hotel maintenance came to check.

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旧酒店

By

27 May 2017

platinumelite

酒店有些历史,所以硬件设施很旧,隔音不好,晚上很易听到马路上的车声
酒店的早餐选择不多
晚餐新天地的菜整体偏甜,不过量很大

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Great location and business lounge in executive floor!

By

26 May 2017

We are on business trip with my colleague and we leveraged a lot of the board room near executive lounge. the service level from hotel staff is great and they could anticipate what we may need and we could place in-lounge order easily to manage our time and schedules.

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住的很舒服

By

24 May 2017

酒店对集团会员挺厚道的 服务也很好 给了不错的房间 住的很舒服 离商场很近,用了房间点餐 中餐做的还不错 还有贴心纸条 总体很满意的

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Crowne

By

23 May 2017

club

Great Service and I would stay here again in the future

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great service and comfort of stay

By

23 May 2017

club

will recommend to friends and relatives definitely.
staff very welcoming and cheerful.
loads of food choices
accessible to shopping cinema and other business
grab cars available on site if u r going somewhere.

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Not an overal good experience

By

21 May 2017

club

Cleanliness in the room should be improved considering that it's a 4 stars hotel.
First time for me to stay in the hotel that caused stiff neck in the morning...Pillow is not comfy at all even tried to stack few of them...Not a good experience :(

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Good service

By

20 May 2017

Though hotel is a bit old, service is good. Front desk was accommodating. Housekeeping even setup baby cot. Room was value for money. Only thing that I did not expect was that the hotel now charges a fee for use of the Club Lounge regardless of membership status. In my earlier visits, I was not charged a fee for using the lounge.

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Great Hotel in Manila

By

16 May 2017

club

This hotel will exceed your expectations. Great value and great staff! Consider this hotel when booking your travel here!!!

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Good Hotel

By

16 May 2017

If you need to stay in Ortegas City then this is a good choice for a hotel to stay in. Nothing special but offers an all round decent level of service and comfort of rooms.

Being attached to the Robinson Galleria Mall means that there are a lot of eating and shopping options right on your door step

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