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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
64%
Recommend This Property

Overall Experience

3.7

based on 179 reviews
64%
Recommend This Property

Ratings Breakdown

179reviews

  • 5 Stars
    78
  • 4 Stars
    36
  • 3 Stars
    26
  • 2 Stars
    17
  • 1 Stars
    22

服务到位 餐饮可口

By

19 May 2017

platinumelite

服务到位 餐饮可口 内部设备太老旧了,真的可以重新装修下了,入住的房间很多地方都已经开始损坏。
白金会员给予了相应的会员权益,房间也得到了升级,对于员工的服务还是相当满意的。

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特殊客户需求的处理

By

15 May 2017

club

客户可能会在入住期间面临特殊的需求,比如:由于身体健康原因,无法食用加碘盐.事实上贵司并提供可由住客自行选择加碘盐或非碘盐的选项.而导致入住体验,至少是饮食体验上未达最佳.

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Not well maintained

By

15 May 2017

club

Lake Malaren Crowne Plaza is staffed by very limited staff and most of them do not speak English. Communication becomes a major stumbling block during the stay. The gym is fairly run down and is not maintained well

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环境优雅,商旅必选

By

13 May 2017

美兰湖皇冠假日酒店是上海宝山区的一家酒店,附近有美兰湖地铁线,进入到酒店附近绿树成荫,道路一尘不染,仿佛步入苏州园林一样,与酒店紧连的是高尔夫球场,站在酒店的阳台上可以远眺很远的景色,可以暂时忘却喧嚣的闹市,入住之后可以放下一身的困乏;我已经把这么好的酒店推荐给了我很多朋友,朋友们自此都改变了原来下榻的酒店住到美兰湖皇冠假日了!

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床铺舒适

By

05 May 2017

club

環境大致寧靜,因附近有電塔經過,最好種植高樹作屏敝。另外,如有穿梭巴士去机埸或市区就更好,起碼到就近鐵路站。

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Comfortbale

By

21 April 2017

platinumelite

Dinner is not so good. Spa service is too expensive and service is not match the price.

Other things are good

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环境优美,服务一流

By

20 April 2017

美兰湖皇冠环境优美 可以看到湖和绿色
入住时 给升级了房型
房间还有阳台 晚上坐在阳台 吹着微风 很是享受
早上阳光直接射入房内 很阳光

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环境优美,服务热情

By

07 April 2017

club

酒店环境优美,安静,适合从喧嚣的都市来此调剂心情。服务人员热情,周到,响应迅捷。早餐维持了皇冠一贯的水准。建议在未来对硬件进行升级。建筑物和客房设施略显陈旧,但保持了整洁,实属不易,需要点赞

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卫生环境太差

By

29 March 2017

platinumelite

每到清明因为要祭扫先人所以选择这家,但是从礼宾,餐厅到客房服务只能算勉勉强强,没有周末六折,性价比超级低。
特别指出早餐后想从餐厅侧门出去走走,推开门竟然看到一大包餐食垃圾堆放在门旁,而且垃圾袋破损。里面废弃食物暴露在外面,顿感恶心。

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床铺舒适,服务一流。

By

20 March 2017

platinumelite

一如既往的好,我会一直入住洲际旗下所有酒店!我是白金会员,我的待遇我很享受。我想我的旅途会一直支持选择洲际酒店和旗下所有酒店

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床铺舒适,服务一流。

By

20 March 2017

club

大堂豪华,总台服务质量好,住房干净整洁,家具设施好,环境安静,餐厅干净,食物品种多质量好。工作人员服务态度好,

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管理比较混乱

By

16 March 2017

硬件的维护还好,但是服务很一般,对待客人并不是很热情。住宿期间落在酒店一个充电器,反馈找不到。早餐无人领座,餐厅服务人员态度有的很不好。

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