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Guest Reviews

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Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
61%
Recommend This Property

Overall Experience

3.6

based on 206 reviews
61%
Recommend This Property

Ratings Breakdown

206reviews

  • 5 Stars
    80
  • 4 Stars
    45
  • 3 Stars
    35
  • 2 Stars
    18
  • 1 Stars
    28

毫无服务,硬件老旧,地段偏远,不会再去

By

11 September 2017

platinumelite

1.礼宾:形同虚设。到达在下午,离开在早上,全程都没见到礼宾员,是皇冠就不配备礼宾吗?
2.前台:毫无服务,态度冷淡,业务不熟练。亲耳听见一个前台在接到一个住客询问充电器及表明自己是孕妇不方便走动之后和另一个前台抱怨“是孕妇就不要玩手机咯”。毫无服务精神。
3.餐厅:对于白金会员应有的折扣活动并不了解,在我提出之后先打电话询问,之后还要求我出示实体的会员卡…
4.酒吧:面还可以,饮料选择也比较多。
5.班车:APP上“当地班车服务”说早上七点半开始,实际要到8:30才有。当日值班经理处理问题态度积极。

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Comfortable bed

By

10 September 2017

Comfortable bed, but very poor dinner experiences.

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失望的入住体验

By

07 September 2017

之前在北京中关村皇冠假日酒店入住了两个月,感觉还不错,冲着皇冠假日的品牌,用积分兑换了美兰湖的皇冠,感觉很失望,跟皇冠完全不搭边,设备陈旧,人员稀少,像个被遗忘的地方,要不是旁边有高尔夫球场,相信没人愿意去住在这里。

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无奈的入住

By

01 September 2017

因为出差地与这家酒店较近,本人是洲际的会员,就选这家酒店了,这家酒店的服务员根本不像大酒店员工的素质,早餐所有服务员基本在扎堆聊天或看手机,前天的男服务员态度不好

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景观超好,宁静舒适,乐不思蜀

By

01 September 2017

platinumelite

会员欢迎水果种类很多,新鲜味美!
房间面积大,面对高尔夫球场,心情舒适!
服务人员专业,热情!
早餐种类丰富,就餐环境优美!

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服务太差

By

27 August 2017

员工服务很差,入住全程无笑脸,退房也是根本不看客人一眼,好像很不喜欢做这份工作,迷你吧空无一物,这么偏僻的酒店,居然没有饮料、食物在里面!省钱不用这样,不是吃不起里面的东西!

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服务 相关

By

27 August 2017

前台结账时 服务态度很差!这是唯一一家需要看服务员脸色的酒店前台服务!很烦!定了三个房间 住了两天 我只是需要一个水单 确认其他人员是否已退房完毕!结果很失望 让我自己问!.....

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跟皇冠假日整体定位不匹配

By

23 August 2017

游泳池环境有待改善;
房间电话拨通客房服务基本无人接听;
cherk in的地方更像礼宾部;
也无行政酒廊可以使用,只是多送了一份早餐

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体验比较一般

By

22 August 2017

酒店设施较老,大堂里的沙发已经破了,叫的婴儿床也比较老,但是酒店本身位于别墅区和高尔夫球场附近,非常安静,周边环境不错。

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环境好,房间和床铺舒适

By

15 August 2017

platinumelite

第二次住美兰湖酒店了。这里的环境非常好,空气清新,没有任何噪音打扰,可以很舒服的睡觉和休息。很喜欢这里的环境,非常适合度假休闲到这里小住。可以到健身中心健身,或者去游泳池游泳放松,还可以到旁边的高尔夫打球或者联系高尔夫,非常方便。下次有机会还会住这里。

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房间视野好

By

14 August 2017

platinumelite

行政房的房间较大,设施比较齐全,隔音及光照效果都很满意,唯独部分设备有破损,入住的楼层视野很好,可以欣赏酒店全景

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美兰湖的服务应该改进

By

13 August 2017

1,感觉不到是皇冠酒店,礼宾的人更多时候在聊天,,晚上19点。
2,值班经理拖拉着鞋,,,没有形象,,差距太大,像旅馆的服务
3,电话服务和客房服务都不到位,,好几个房间遥控器都不好,,,
4,电视太老了,屏幕小。
5,前台结账很快,但登记入住一般,而且我住过居然没有找到我的卡号。

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