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Guest Reviews

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Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.5

based on 1007 reviews
90%
Recommend This Property

Ratings Breakdown

1007reviews

  • 5 Stars
    646
  • 4 Stars
    284
  • 3 Stars
    52
  • 2 Stars
    12
  • 1 Stars
    13

静かな環境と快適な空間

By

26 March 2017

club

いつもこのホテルを利用するのですが、ほかのCrowne Plaza系列ホテルと比較するとサービスは良いと感じます。日本語でのサービスもあり安心して利用することができました。

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酒店房间不错

By

25 March 2017

房间要升级后才行,房间面积够大,干净,明亮。下次还会选择入住。但泳池太小,不满意。酒店还是属于比较旧,建议提升内部大堂的装修。

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床很舒服

By

23 March 2017

platinumelite

床超级大,超级舒服。
房间也是非常大,套房那种。
住过好多次, 前台一下子就认出来了。虽然是早上11点就到了,还是恨快就给我安排了房间。

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服务周到

By

23 March 2017

酒店酒吧推广的红酒物超所值,服务员周到细致.客房的床很舒服,行政酒廊食品一般。前台大堂经理处理事情迅速果断。

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优质的服务补足了硬件的瑕疵

By

22 March 2017

应该是深圳比较早的一家CP酒店了。从装修的风格和家具上都可以看出有些年头了,但这不是一个问题,对于我来说倒感觉挺亲切,而且硬件维护的挺好。最令我满意的是浴室的丛林花洒,水压够劲,在我住过的CP里排名第一。前台很亲切,对于会员的照顾也很周到,housekeeping很不错,每次出门回来都能看到床铺被整理过。地点也不错,靠近罗湖口岸,附近美食不少。总的来说很满意的一次入住!

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房间舒服

By

22 March 2017

club

总体房间的舒适程度还是非常好的,宽畅度和亮度都是很好。应该是可以推荐大家的。另外酒店的位置在市中心,所以出行和相关的饮食都很方便。

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床铺略小,电视斜放

By

22 March 2017

club

这次入住,酒店很好,在三天的时间里,唯一感觉就是酒店的床铺在特大客房里略显小点,还有就是电视斜挂在墙壁上,看起来有点不爽。

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不错的体验

By

21 March 2017

club

前台nice,服务生有礼貌,房间整洁安静,洗浴令人舒畅,睡眠非常好,交通也非常方便,酒店附近有很多可以逛街的地方,这是一次不错的体验

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会员管理系统

By

21 March 2017

体验太差,只能在电脑上看,不能在手机上看到任务情况,并且需要两周以后才能看到任务是否完成,难道目前假日的信息化如此之差?
首次入住酒店,信息化不能打通
酒店本身的硬件及环境还不错

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会员待遇

By

20 March 2017

酒店的精英会员通道形同虚设,所有人都可以用这个通道,反而让真正的精英会员需要排队等候。这点是所有皇冠假日酒店存在的问题。而同样的情况在洲际酒店做的很好。有个专门的精英会员的坐席,接待精英会员!

我希望得到更多符合致悦精英会员身份的待遇!而不仅仅是积分,饮料券和水果

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其實真的很不錯

By

19 March 2017

我是真的很喜歡深圳富苑皇冠假日酒店, 每次來深圳都住這裡, 有的員工都看到眼熟了, 又親切, 頗有回到家的感受. 住了這麼多次, 很少有不好的經驗或感受, 但是分享一些我在其他國家或酒店的住宿經驗給 IHG 參考, 也許可以讓酒店服務更佳美好.

1. 深圳富苑皇冠假日酒店有分吸菸房和非吸菸房, 我都住吸菸房. 但是我發現吸菸房的垃圾桶內, 總是沒有加套一個塑膠袋, 這樣很容易在房客把煙灰倒進垃圾桶時, 把垃圾桶弄的很髒亂, 這樣清潔人員會極為不好處理, 恐怕耗費太多時間在清潔垃圾桶上, 造成清潔人員整體工作效率和心情變差, 對服務上沒有幫助.
因此建議請在吸菸房的垃圾桶都加套一個塑膠袋, 請參考.

2. 許多大型酒店都不見得會提供洗臉專用之清潔乳液, 但仍有少部份酒店有這項服務, 實在很讓人感動, 也許 IHG 可以參考一下.

3. 既然酒店式提供沐浴乳, 但若未能同時提供沐浴球, 恐怕沐浴乳的效用與良意會被打折. 僅能單次使用的拋棄式沐浴球在許多酒店的浴室裡都會提供, 也許 IHG 可以考慮一下.

也許同個區域的其他酒店沒有上述這些服務, 所以深圳富苑皇冠假日酒店就算沒有, 也不會被客戶所嫌棄. 但是如果有做到比其他酒店更多, 是否就能更加提高深圳富苑皇冠假日酒店的價值, 吸引更多客戶的青睞?? 畢竟創新, 才能創造獨一無二的價值啊, 加油~~ ^^

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一次意外的惊喜体验

By

19 March 2017

临时决定去东门办事,积分换的房间,没有抱任何希望有待遇什么的,check in的时候前台说新的政策至悦会员给行政待遇,让我感到意外的惊喜。整体而言,酒店位置好,不过开业年份太久能感觉到是是个老酒店,不过从服务和硬件看得出是个老牌的豪华酒店,虽然老但是该有的都有,如果再去东门附近个人还是会选择它

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