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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.5

based on 1191 reviews
88%
Recommend This Property

Ratings Breakdown

1191reviews

  • 5 Stars
    752
  • 4 Stars
    332
  • 3 Stars
    71
  • 2 Stars
    18
  • 1 Stars
    18

Worse check out staff attitude

By

21 November 2017

This is my first time to put review here as I really feel upset for the service of the checked out staff at the time I checked out.
I was approached to the IHG member checked out area and there was nobody and a staff at the other front desk saw me and shout on me to go to him. He was rude to me and shouted "are you checking out" in Chinese. I was shocked at sudden and show my room key to him and he repeated again in the same manner, is a shocker. Then I said, yes. While he got my room key and processing for checked out, his attitude was turning a wee bit better and eventually he gave me the invoice in two hands after I requested and say thank you. But he couldn't feel any problem in the way he treated the hotel guest in such impolite way and didn't apologize for his behavior.
This is my first encounter during my stay in the IHG hotels and it is very unusual. So I hope this will be improved. in fact, overall services are acceptable and great. Thanks.

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