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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
96%
Recommend This Property

Overall Experience

4.5

based on 1445 reviews
96%
Recommend This Property

Ratings Breakdown

1445reviews

  • 5 Stars
    987
  • 4 Stars
    329
  • 3 Stars
    76
  • 2 Stars
    27
  • 1 Stars
    26

Family holiday

By

26 August 2016

club

Big room, good service, efficient check in and check out

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Comfortable bed and convenient location

By

25 August 2016

I stayed because i can't get a seat on the last flight so I had no choice other than stayed in an airport hotel. My next flight was the first one in the early morning so rather than going back to the city, i opted to stay here. I was happy with the room and was not in the mood to try anything else as it was quite late when I checked in.

I had asked for an express check out because the front desk staff said that the invoice will be sent by e mail, now it has been 4 days and I still have not seen an email from the front office.

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Mostly perfect

By

23 August 2016

club

Lovely large bedroom and bathroom; super shower; sufficient curtains/blinds to keep the room dark enough for sleep. Only noise was maintenance on the SkyTrain. Pool is lovely looking and lovely to swim in and sit by. So many plants in gardens and 'window' boxes - lovely. Staff friendly and helpful.

Only problem was my room was very cold on arrival so I turned up the temperature on the thermostat before going out. On returning the room still felt cold so I turned it up some more and went to bed. Woke an hour later feeling cold and had trouble sleeping more due to the cold. No additional blankets, etc and too late now to ask for help. Turned air con off and left door open for a while and the room warmed up OK.

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Comfortable and convienient

By

22 August 2016

club

Food leaves a lot to be desired. Buffet selections were limited, taste was on the bland side, and the selections were cold.

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Great Service

By

20 August 2016

club

Thank you again for a most pleasant experience. Out of the past 15 years of travel, this hotel tops the bill for the weary traveler. The check in through to check out process is exactly what a hotel should do.

Thanks again, see you next month.

Kind Regards

JW

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追記

By

20 August 2016

club

2部屋予約したが948の方はちょっとかび臭いにおいがした。浴室かエアコンが原因か?
iphoneの充電試みたが、アダブターつけるとうまくいかないコンセントがいくつかあった。こちらのアダブターの問題かもしれない。
947の方はテレビがつかなかった。リモコンの電池か?
ちなみにこの部屋は充電できた。
TVはこのクラスのホテルでNHKがみれなかったのは初めてだった。もしかしたらみれたのかもしれないが、、、
それ以外は部屋も広いし空港へのアクセスも良い。
フロントスタッフにコインランドリーあるかと聞いたらあると答えたので探したがなかった。ベルボーイにはそんなのないといわれた。僕の英語のせいか?
直結しているターミナル3にクリーニング店があったのでそれと勘違いして教えられたのかもしれない。

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アクセスが良い

By

15 August 2016

club

遅い時間についたが、丁寧な対応でした。
エキストラベッドをお願いしていましたが、約束通りに部屋に入れていただいていました。
ありがとうございました。

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friendly

By

15 August 2016

very friendly clean living food was great
very scencic view was able to get out and see the area
without traveling too far

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シンガポール滞在

By

15 August 2016

club

とても快適でした。部屋も広い部屋にアップグレードされ、WIFIの接続にも不満がなかったので、満足です。ありがとうございます。

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Great hotel for day flight flyers

By

12 August 2016

club

A for the concierge (service) guys, they were the great help in both ways, I truly salute them for their services. They bring you cold bottle water during your checkin and stand with you until you are out of their sight to catch the flight.

Thank you

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床铺舒适,服务一流

By

11 August 2016

这次入住这间酒店,有一种家的感觉,贴心和温馨,非常好,有机会还会再入住,也会向朋友们推荐这间酒店的。

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Pleasant stay

By

11 August 2016

club

- already at the beginning in the reception you feel welcome
- rooms are well equipped and comfortable
- service in general is excellent

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