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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property

Overall Experience

4.5

based on 921 reviews
94%
Recommend This Property

Ratings Breakdown

921reviews

  • 5 Stars
    576
  • 4 Stars
    258
  • 3 Stars
    53
  • 2 Stars
    22
  • 1 Stars
    12

Great Staff

By

27 June 2017

club

What particularly impresses me about this property is the staff. I have been staying at this hotel for business over the lasf 5 years and the staff always the highlight from reception to concierge, they never stop impressing me, they are delight and the reason I stay at Crowne Plaza Surfers Paradise

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Another good stay

By

26 June 2017

Had another good stay at is property,
I noticed new restaurant and wine bar along with a day spa at this hotel now since my last visit.
This is nice to see,
However I think the rooms need some attention, new pillows and mattresses might be due to improve sleep quality,
Also just minor maintenance in the room, like replace the broken hinge on the cabinet door to the fridge,
However the room was nice and clean and well presented with great staff

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Gold Coast Luxury

By

19 June 2017

club

Without being right on the beach, it would be very difficult to find a better location to stay on the Gold Coast.

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黄金海岸的crown

By

19 June 2017

酒店位置很好,住下往沙滩不过5分钟步行路程,客房够大,有阳台可以观海景,当然,预定楼层不能低,美中不足的是,酒店附近餐厅不多。

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Overnight r

By

16 June 2017

platinumelite

Location great proximate to tram to surfes or shops tow stops way slightly dated rooms or all thow still up there food in house very good

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Surprise and delight

By

15 June 2017

We decided on a quick getaway and my wife loves a spa so we stayed at the Crown Plaza. As usual the room was good and she loved her spa.
We decided to visit the casino and dine there. one thing led to another and we only got back at about 11.30pm. On arrival back to the room there was a high pitched noise coming from somewhere, I could not find it so rang reception.
2 minutes later there was a knock and RIKKI was at the door. He was as confused as us about the noise and offered us another room which we took.
He found us another room, but as a little add on gave us a free breakfast. We have just undergone training in a Tourism Leadership Program and what he did with offering breakfast has highlighted the "surprise and delight" attitude all venues need to go to.

Well done Crown Plaza

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Dated rooms

By

14 June 2017

club

Service great, rooms less than acceptable. Booked a suite to impress, got laughed at!!!

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Gorgeous view

By

13 June 2017

club

Excellent no problems at all. Had a lovely time and a great sleep. Will be back for sure

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breakfast

By

13 June 2017

club

Would be great if omelette were available on the menu in four winds restaurant. I was told that they can only do poached eggs...

Also, there was no mention of additional parking charges when I booked the hotel through central team so assumed it was available in the price.

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Overall experience

By

12 June 2017

club

My wife and I enjoyed our stay, all be it only for the one night. We dined in the revolving restaurant and had the most wonderful evening. Meals were easy to get and the wait staff were exceptional. The 360 degree view of Surfers as we revolved - stunning. 10 out of 10, Crowne Plaza

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Overnight work stay

By

11 June 2017

Stayed overnight after work function. Upgraded to lovely room ocean view room. Service great. Acknowledged my status and frequency of visits. Coming back eatly July.

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Comfortable bed and great chef

By

11 June 2017

club

The food was amazing the friendly service highly rated as nothing was too much trouble and room service prompt

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