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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
72%
Recommend This Property

Overall Experience

3.7

based on 76 reviews
72%
Recommend This Property

Ratings Breakdown

76reviews

  • 5 Stars
    30
  • 4 Stars
    15
  • 3 Stars
    13
  • 2 Stars
    11
  • 1 Stars
    7

Food Allergy

By

21 April 2017

club

I am allergic to Garlic and the main disappointment with the food was that I had to eat from the freshly prepared menu rather than the standard menu as the staff could not confirm that there no Garlic in the menu items.

Otherwise all was OK.

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Smart hotel with excellent staff.

By

21 April 2017

club

arrived at the hotel and from the outside it is a bit of a mismatch so we wondered how the rest would be. Superb is how it was. Obviously recently refurbished which has been done in a stylish way. The bar and restaurant were well lit which gave a relaxing experience. The food in the restaurant was good and the staff very attentive. There was a wedding in progress and apart from the arrival of guests through the bar area for the evening reception, we were not aware of the wedding at all. The wedding guests were staying in another part of the hotel which left our part lovely and quiet. Well done to the hotel for the layout to assure happy wedding/ happy hotel guests.
The room itself was beautiful but a bit cramped as there is a desk, chair and inside the wardrobe a full sized ironing board. Quite where you are supposed to put it to use it was a bit of a puzzle. I would suggest that if you are using this hotel for an overnight before flying from Gatwick..... leave the cases in the car! just use an overnight bag. The room was well lit, good air con, quiet at night and ours had a nice view.
If you have mobility issues ask for ground floor as we did not see a lift.
The staff were very attentive. I used the Spa facilities and was pleased with the result. if having a pedicure you get to keep the bottle of varnish.
I would happily use this venue again and have already recommended it to friends.

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Good evening all round

By

20 April 2017

club

Very comfortable stay, excellent rooms with good food

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Glad I had a discount!

By

20 April 2017

club

Good hotel but I was glad I had this at a reduced rate. The room had a few nice touches but wasn't cleaned properly. The club lounge was great but I couldn't get in as I wasn't given the appropriate card so had to keep having to ask to be let in. The club lounge needs an eye kept on it for restocking. The spa looked lovely but I was disappointed with the General look and cleanliness of the pool (visible tide marks around the outside). Nespresso machines in room and club lounge was an extra nice bonus too!

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A Surprise Discovery

By

20 April 2017

This is a clean hotel located conveniently for Gatwick Airport and journeys south of London, incorporating a lovely pool and spa offering a chance to relax after the journey. The breakfast buffet has a good selection and the food is good. A slight let down down was the lack of courtesy of the staff.

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Smart hotel with cosy rooms

By

20 April 2017

club

The general appearance of the hotel is very smart due to a recent refurbishment and the staff are all very helpful and friendly. The Qube Bar has a very modern feel to it, which is very nice.

The room itself was very comfortable and I especially liked the USB chargers on the sockets and the aromatherapy sleep kit. The bathroom was small, but everything nice and modern. It was nice to have a balcony in a standard room, bit it was strange that it had no furniture on it. It was also a shame that there was a lot of light that came through under the door, which made it hard to sleep.

This hotel is quite conveniently located for Gatwick Airport and might be a more luxurious option to other hotels closer to the airport.

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Excellent trip

By

20 April 2017

club

Staff all very friendly. Room lovely and very clean. Had a good night sleep in the comfy bed.

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Comfy bed and chilled break

By

20 April 2017

club

Lovely stay with good facilities available. Room was spacious and comfy, bed was amazing. Loved the pillow spray to help us relax and get a good sleep. Loved the refurb. Club room was chilled and relaxed.

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Welcome amenity bonus points

By

17 April 2017

3 times I asked if my points were going to be added and 3 times I was told yes by reception. Stay was on 13th April and still not received. Can you please advise when they will be added?

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Review

By

16 April 2017

club

Hotel was undergoing some modifications. As a result we had no hot water, but were allocated a new and better room .

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Great hotel

By

14 April 2017

club

Really good value for money-parking at the APH and staying at the hotel.

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Quality hotel

By

13 April 2017

club

Good quality hotel. Very comfortable room, bed, and pillows of our choice. We had a quiet room and shower as requested. Only a little bit disappointed with quality and choice at breakfast for this standard of hotel.

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