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Guest Reviews

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Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.3

based on 338 reviews
86%
Recommend This Property

Ratings Breakdown

338reviews

  • 5 Stars
    179
  • 4 Stars
    113
  • 3 Stars
    32
  • 2 Stars
    7
  • 1 Stars
    7

环境不错,舒适

By

26 September 2016

早餐种类多,主要是西餐,蔬菜偏少
环境不错
服务周到,房间隔音效果不错
出行方便,周围美食多,离步行街近,购物方便
Check in Check out 迅速,前台服务员礼貌客气

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温馨舒适

By

26 September 2016

宾至如归,接待热情,对于此前经常入住的老顾客,能够准确的认出,体现人文关怀和温馨的感受.
酒店设施虽然年数较久了,但能保持整洁干净,睡眠也很好

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早餐需要改进

By

26 September 2016

整天感觉这里的早餐质量下滑很快,有些食物感觉像是隔天的,西瓜等水果的选材也不是很好。酒吧撤销了,晚上无法带国外的同事聊天。中餐馆,西餐馆点菜很多菜品都没有,越来越像家常土菜馆而不是大酒店。

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交通便利,配套完善

By

24 September 2016

去芜湖方特特别适合,楼下就是金鹰商场,吃喝玩乐一应俱全。虽然酒店稍显老旧,但是服务的总体水平还算不错。下次去芜湖还是推荐芜湖皇冠假日酒店酒店

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床铺舒适

By

23 September 2016

被子干净,床垫软硬度适中,枕头有多种选择,软硬度可选。床铺干净整洁,夜床开的很及时。干净,清爽,床头的插座也很方便。入睡很快,睡眠质量好。

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服务不错,硬件有待改善

By

23 September 2016

酒店的服务不错,但是硬件设施老旧,卫生间有不敞亮。
酒吧已经关闭,赠饮券只能在早餐厅使用。
欢迎水果并未送达。酒店的整体服务还是可以的。

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当地老牌五星级酒店,当地出差首选

By

21 September 2016

这家皇冠在芜湖算是老牌子五星级酒店了,大厅略显老气,前台态度很好,能够做到有求必应。本来我还担心房间设施会不会很陈旧,事实证明我的担心多余了,家具是皇冠一贯的红木家具,保养得非常好,房间干净整洁,浴室尤其是非常大,备品摆放整齐,厕所无污迹。
酒店没有行政酒廊,酒廊在一个餐厅里,进去时发现接待小姐窝在凳子上玩手机,虽然餐厅里没人,但是给人第一印象非常不好,向他询问问题也是显得无精打采,酒廊内茶叶罐子都是空的,也无人更换,我在酒廊吃饭的全程,接待小姐都趴在桌上玩手机,非常不专业。不过值得一提的是HH有四道热菜,我去的时候三道都是牛肉类的,有一道黑椒牛排,吃几块都足够填饱肚子了,所以热菜我很满意。至于饮料,品种太少,只有种类很少的纯净水,啤酒,红酒等等。
最后结账时,因为酒店的失误,导致账单出错,向酒店反应,酒店很快帮我解决了,酒店的态度效率我是很满意的。
最后一点,前台结账用的pos机套码,导致中信洲际联名卡无法取得ihg的积分,这点我打算向ihg集团投诉

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设施较老需要翻新

By

20 September 2016

platinumelite

设施较老,需要翻新,相对于周末六折的价格性价比还可以,但是如果按照BFR价则相对于竞争对手缺乏竞争力。早餐的品种希望能丰富一点,增加一些当地的特色小吃。

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床铺舒适,服务一流

By

20 September 2016

总体很满意,性价比很高的一家皇冠假日,临近美食街,服务也很到位,美中不足的是酒店有些老旧了,如果重新装修下就很完美了

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早餐服务太差

By

14 September 2016

询问问题,头也不抬直接说自己拿,感觉非常不好
游泳池比较小,像个澡堂子,其他的服务都很满意
整体感觉,酒店还是稍微旧了一点,感觉不如低一档次的深圳的东华假日

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フィットネス

By

12 September 2016

platinumelite

今回は腰痛の為使用できなかったが、フィットネスルームのOPEN時間を現在の6時30分から早くして欲しい。朝食の前に軽く汗をかいて、食事して出発には6時30分OPENだと使用出来ないため

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服务欠缺

By

11 September 2016

会员果盘是我打电话催了两次。无会员报纸。
其他服务还可以
泳池泳帽品类太少
健身房不错


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Posted byHotelStaff
13 September 2016
尊敬的宾客您好,感谢您入住芜湖金鹰皇冠假日酒店,对于您反馈的问题我们已在进行调查和分析,针对不足,我们将立即进行改进,加强送餐服务的及时性和各种商品的选择性,再次感谢你对我们的评价,期待您的再次光临!
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