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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.3

based on 335 reviews
86%
Recommend This Property

Ratings Breakdown

335reviews

  • 5 Stars
    177
  • 4 Stars
    113
  • 3 Stars
    31
  • 2 Stars
    7
  • 1 Stars
    7

交通便利,配套完善

By

24 September 2016

去芜湖方特特别适合,楼下就是金鹰商场,吃喝玩乐一应俱全。虽然酒店稍显老旧,但是服务的总体水平还算不错。下次去芜湖还是推荐芜湖皇冠假日酒店酒店

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床铺舒适

By

23 September 2016

被子干净,床垫软硬度适中,枕头有多种选择,软硬度可选。床铺干净整洁,夜床开的很及时。干净,清爽,床头的插座也很方便。入睡很快,睡眠质量好。

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服务不错,硬件有待改善

By

23 September 2016

酒店的服务不错,但是硬件设施老旧,卫生间有不敞亮。
酒吧已经关闭,赠饮券只能在早餐厅使用。
欢迎水果并未送达。酒店的整体服务还是可以的。

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当地老牌五星级酒店,当地出差首选

By

21 September 2016

这家皇冠在芜湖算是老牌子五星级酒店了,大厅略显老气,前台态度很好,能够做到有求必应。本来我还担心房间设施会不会很陈旧,事实证明我的担心多余了,家具是皇冠一贯的红木家具,保养得非常好,房间干净整洁,浴室尤其是非常大,备品摆放整齐,厕所无污迹。
酒店没有行政酒廊,酒廊在一个餐厅里,进去时发现接待小姐窝在凳子上玩手机,虽然餐厅里没人,但是给人第一印象非常不好,向他询问问题也是显得无精打采,酒廊内茶叶罐子都是空的,也无人更换,我在酒廊吃饭的全程,接待小姐都趴在桌上玩手机,非常不专业。不过值得一提的是HH有四道热菜,我去的时候三道都是牛肉类的,有一道黑椒牛排,吃几块都足够填饱肚子了,所以热菜我很满意。至于饮料,品种太少,只有种类很少的纯净水,啤酒,红酒等等。
最后结账时,因为酒店的失误,导致账单出错,向酒店反应,酒店很快帮我解决了,酒店的态度效率我是很满意的。
最后一点,前台结账用的pos机套码,导致中信洲际联名卡无法取得ihg的积分,这点我打算向ihg集团投诉

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设施较老需要翻新

By

20 September 2016

platinumelite

设施较老,需要翻新,相对于周末六折的价格性价比还可以,但是如果按照BFR价则相对于竞争对手缺乏竞争力。早餐的品种希望能丰富一点,增加一些当地的特色小吃。

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床铺舒适,服务一流

By

20 September 2016

总体很满意,性价比很高的一家皇冠假日,临近美食街,服务也很到位,美中不足的是酒店有些老旧了,如果重新装修下就很完美了

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早餐服务太差

By

14 September 2016

询问问题,头也不抬直接说自己拿,感觉非常不好
游泳池比较小,像个澡堂子,其他的服务都很满意
整体感觉,酒店还是稍微旧了一点,感觉不如低一档次的深圳的东华假日

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フィットネス

By

12 September 2016

platinumelite

今回は腰痛の為使用できなかったが、フィットネスルームのOPEN時間を現在の6時30分から早くして欲しい。朝食の前に軽く汗をかいて、食事して出発には6時30分OPENだと使用出来ないため

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服务欠缺

By

11 September 2016

会员果盘是我打电话催了两次。无会员报纸。
其他服务还可以
泳池泳帽品类太少
健身房不错


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Posted byHotelStaff
13 September 2016
尊敬的宾客您好,感谢您入住芜湖金鹰皇冠假日酒店,对于您反馈的问题我们已在进行调查和分析,针对不足,我们将立即进行改进,加强送餐服务的及时性和各种商品的选择性,再次感谢你对我们的评价,期待您的再次光临!
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床铺舒适,服务欠佳

By

09 September 2016

整体环境老旧,但还算干净卫生,床铺比较舒适,睡眠很好。但是客房服务欠佳,加床迟迟未到,小冰箱一直是空的,新要的浴巾掉在地毯上后阿姨直接递给我使用

Posted byHotelStaff
13 September 2016
尊敬的宾客,非常感谢您入住芜湖金鹰皇冠假日酒店并在空闲之余给我们提出宝贵的建议,由于我们的服务不到位,导致给您旅程带来的不愉快,敬请谅解,酒店后期会加强对宾客服务意识的培训,期待您下次有一个完美的入住体验!
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很温馨的酒店

By

05 September 2016

近一个月来第二次入住,感觉很舒服,服务很到位,前台、门侍、餐厅服务员等服务很好专业,令人感到宾至如归,谢谢!

Posted byHotelStaff
13 September 2016
尊敬的客人,感谢您选择入住芜湖金鹰皇冠假日酒店并对我们做出的肯定。常客是我们酒店最宝贵的财富,我们将不断努力为宾客提供更好的服务,希望继续得到您的关注。期待您的再次光临。
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酒店房间设施稍陈旧

By

05 September 2016

总体来说还可以,感觉酒店设施有些陈旧,早餐典型的那种早餐,有特色的本地餐食不多。但是酒店位置很好,在市中心的区域,餐饮购物休闲娱乐都很方便。

Posted byHotelStaff
13 September 2016
尊敬的宾客您好,感谢您入住芜湖金鹰皇冠假日酒店,酒店紧邻凤凰美食街、商业步行街以及沃尔玛超市,无论休闲、购物都十分便利.作为芜湖唯一一家五星级酒店,我们致力于为客人提供最细致的服务,且一直努力提升自己的软硬件水平,希望给您带来满意的宾客体验,您给出的早餐建议我们也会在近期做出相应的改进,再次感谢你的评价,期待您的下次光临。
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