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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.5

based on 876 reviews
85%
Recommend This Property

Ratings Breakdown

876reviews

  • 5 Stars
    600
  • 4 Stars
    181
  • 3 Stars
    61
  • 2 Stars
    18
  • 1 Stars
    16

环境好,房间舒适

By

21 March 2017

club

环境好,房间舒适,会议也比较顺利,退房2点钟比较合理。晚宴的菜味道一般。待改进!其他无意见,适合商务住宿,交通也方便

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床铺舒适,房间安静

By

21 March 2017

club

床铺舒适,房间安静无打扰,房间内空气质量尚可,无异味。整体来说很不错。
床铺舒适,房间安静无打扰,房间内空气质量尚可,无异味。整体来说很不错。

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环境优雅,服务热情

By

19 March 2017

club

入住在40楼行政楼层,但是房间朝北,如果朝南或西更好;酒店工作人员服务热情;尤其行政楼层的休闲吧能将太湖美景收入眼底,整体来说赏心悦目,心情愉悦!唯一希望可以改进的是可以将流水清单可以根据客户的需求进行调整,从而会更好的留住客户!

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远眺风景

By

17 March 2017

在高层远眺蠡湖的风光也是别用风味。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。

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环境一流

By

17 March 2017

club

环境适合,安静,但是距离当地闹市区距离也不远。服务温馨,有需要都可以得到回应。希望下一次抵达时,能看到这种状况继续保持。

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服务好,行政房happy hour品种太差

By

16 March 2017

之前有小礼品赠送,饭店主动提供用餐用具。

行政房下午茶和happy hour 品种太少,不能满足团体入住时的要求。

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服务很热情 希望改善饮食

By

15 March 2017

临时决定去无锡,订了两间房。前台妹纸处理入住的效率很高,会员送了饮料券。

房间升级了行政,行政酒廊HH到晚上8点结束,食物比较一般,种类不是很丰富,但是服务热情,这点值得表扬。特别是有位妹纸主动帮忙开房门(可能门卡有点接触问题),感动ing

房间宽敞舒适,就是床有点短。。。

位置不算很方便,离无锡站打车30分钟左右吧。但是离鼋头渚比较近,大约开车5分钟可以到景区门口,但是进入景区的路比较堵。

总体来说,是一次不错的体验。

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房间略干燥

By

15 March 2017

房间开了空调后略干燥 可以有一些加湿功能。儿童服务这一块欠缺 可以增加儿童乐园等设施 提供儿童用品 儿童拖鞋等。

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床铺舒服

By

14 March 2017

club

总体而言安静,舒适,服务有礼,停车方便。作为会员,有贴心酒水服务,感到温暖,希望有热牛奶,作为晚间睡前饮料提供。

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员工服务良好

By

13 March 2017

club

员工服务良好,存取行李及退房服务均快速。但客房设备提供有欠缺,浴室的挡板掉落未及时修理,房间无纸巾,餐饮未体现当地特色。

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By

12 March 2017

酒店位置里鼋头渚景区近,开车十分钟.环境比较安静,服务周到,房间有景观,早餐丰富,不失五星级酒店标准.

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服务一流

By

12 March 2017

platinumelite

服务一流,环境舒适,早餐品种丰富,卫生条件较好,尤其是行政酒廊布置比较合理,给客人很温馨的感觉。
前台服务专业,办理速度较快。

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