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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.5

based on 1041 reviews
85%
Recommend This Property

Ratings Breakdown

1041reviews

  • 5 Stars
    725
  • 4 Stars
    211
  • 3 Stars
    69
  • 2 Stars
    18
  • 1 Stars
    18

服务非常不错性价比较高的酒店

By

24 June 2017

酒店所处位置能见太湖,服务非常不错!房间宽敞干净,性价比较高!楼下有星巴克对喜爱咖啡的朋友非常方便。

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布局合理 软实力有待提高

By

24 June 2017

club

整体还可以 游泳池温度低了一些 房间还可以 毛巾不太干净 浴池也不太干净 带孩子游泳 保安员服务很好

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不错给了套房

By

24 June 2017

酒店不错,给了套房,离湖很近下次来还是住这家。希望酒店能一直厚道下去。儿童设施少了点。度假酒店度假酒店度假酒店

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服务一流

By

23 June 2017

club

服务员很热情也很亲切,送了欢迎饮品还会问是在酒吧喝还是回房间喝,贴心的弄了外带的。
早餐丰富多样,食材新鲜。服务员会泡好咖啡放到你的座位上!

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服务一流

By

23 June 2017

长期以来到无锡首选的就是太湖皇冠假日酒店,不仅是因为地理位置对于我的活动有利,关键是酒店服务方面做的真心很好。在行政楼层的服务更是要及时和热情。每到我有所要求时,基本都能及时回馈和执行。这点我很感动和认同。酒店差异化越来越难区分的今时今日,服务的重要性就不言而喻。

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体验一般,两点差评!

By

21 June 2017

club

硬件符合期待。

基本服务一般。

两点差评,严重影响体验:

1.餐厅营业时间结束太早,附近没有外部餐厅。体验很差!

2.从App上预定成功之后添加预定到iPhone Wallet卡片,从卡片中地址链接导航到了一个错误的地方,离酒店正确位置相聚大半个城市,一共浪费了我1个半小时,体验极其差!

以上。

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游泳池关闭时间太早

By

21 June 2017

club

游泳池21:30关闭太早。别的五星级酒店一般是22:30-23:00才关。房间浴巾有点旧,吸水性不好了。
游泳池21:30关闭太早。别的五星级酒店一般是22:30-23:00才关。房间浴巾有点旧,吸水性不好了。

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服务一流

By

21 June 2017

club

如住户提前预定客房,应尽可能及时打扫出空余客房供客户入住。住客到达酒店任未能及时安排入住的,应告知住客所需等待的大致时长。等待时间过长对于提前预约的住客来说体验很不好,请改进。

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床铺舒适,服务一流。

By

21 June 2017

club

非常好的一次住宿体验,床铺非常舒适,还有健身房游泳池等设施一应俱全。checkin的时候还提供了软饮,虽然想要的菠萝汁没有了,还是提供了其他果汁代替。总体感觉还是不错的。

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整体不错细节需改善

By

20 June 2017

club

整体还是可以的,服务的反应速度可以,有要求都会回应。但是会发现一些问题如马桶受损,防滑垫底面有霉斑。

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房间设施不佳

By

19 June 2017

club

卫生间排风是坏的,房间内通风很差,空气糟糕。酒店房门开启麻烦且经常不好用,浴缸防滑垫有霉点。前台入住工作人员效率较低。

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房间不错,空间挺大

By

19 June 2017

club

房间不错,空间挺大,就是以为可以看到太湖………………
其实是我想多了……………………
整体性还不错……

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