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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.5

based on 880 reviews
85%
Recommend This Property

Ratings Breakdown

880reviews

  • 5 Stars
    603
  • 4 Stars
    181
  • 3 Stars
    62
  • 2 Stars
    18
  • 1 Stars
    16

床很舒服

By

24 March 2017

无锡皇冠假日虽然只入住了一次,而且只呆了一晚,但是感觉还是很不错的
1.酒店位置很好找,有充足的停车位
2.前台员工很有礼貌,而且满足了我的需求,给了我一个拐角房。
3.当时由于我的汽车有点小问题,需要一个工具,向前台提出后,得到了前台服务人员的热心帮助,很感谢!
4.这家皇冠假日的床垫是很舒服的,比很多皇冠假日酒店都要好一些。
5.还及时送了果盘,虽然水果不多。

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床铺舒适,服务周到

By

23 March 2017

club

总体非常满意,地段很好,早餐意外的丰富而且时间调整的合理,前台服务很有耐心,房间干净舒适,礼宾部安排合理,一切OK!

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前台服务一流

By

23 March 2017

前台接待人员热情大方,当我登记入住时,能迅速识别我的至悦会员身份,并按照我的至悦会员身份,办理我的入住,同时告知我的至悦会员贵宾礼遇。办理入住完成后,将我领到电梯口,陪同我直到我进电梯。

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隔音很差,餐饮还行

By

23 March 2017

隔音不行,餐饮还不错,防滑垫发霉,婴儿床太小,空调太热无法调节温度。电话了前台也没法解决,让我关了,但是温度依然下不来,很热没睡好

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环境好,房间舒适

By

21 March 2017

club

环境好,房间舒适,会议也比较顺利,退房2点钟比较合理。晚宴的菜味道一般。待改进!其他无意见,适合商务住宿,交通也方便

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床铺舒适,房间安静

By

21 March 2017

club

床铺舒适,房间安静无打扰,房间内空气质量尚可,无异味。整体来说很不错。
床铺舒适,房间安静无打扰,房间内空气质量尚可,无异味。整体来说很不错。

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环境优雅,服务热情

By

19 March 2017

club

入住在40楼行政楼层,但是房间朝北,如果朝南或西更好;酒店工作人员服务热情;尤其行政楼层的休闲吧能将太湖美景收入眼底,整体来说赏心悦目,心情愉悦!唯一希望可以改进的是可以将流水清单可以根据客户的需求进行调整,从而会更好的留住客户!

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远眺风景

By

17 March 2017

在高层远眺蠡湖的风光也是别用风味。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。

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环境一流

By

17 March 2017

club

环境适合,安静,但是距离当地闹市区距离也不远。服务温馨,有需要都可以得到回应。希望下一次抵达时,能看到这种状况继续保持。

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服务好,行政房happy hour品种太差

By

16 March 2017

之前有小礼品赠送,饭店主动提供用餐用具。

行政房下午茶和happy hour 品种太少,不能满足团体入住时的要求。

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服务很热情 希望改善饮食

By

15 March 2017

临时决定去无锡,订了两间房。前台妹纸处理入住的效率很高,会员送了饮料券。

房间升级了行政,行政酒廊HH到晚上8点结束,食物比较一般,种类不是很丰富,但是服务热情,这点值得表扬。特别是有位妹纸主动帮忙开房门(可能门卡有点接触问题),感动ing

房间宽敞舒适,就是床有点短。。。

位置不算很方便,离无锡站打车30分钟左右吧。但是离鼋头渚比较近,大约开车5分钟可以到景区门口,但是进入景区的路比较堵。

总体来说,是一次不错的体验。

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房间略干燥

By

15 March 2017

房间开了空调后略干燥 可以有一些加湿功能。儿童服务这一块欠缺 可以增加儿童乐园等设施 提供儿童用品 儿童拖鞋等。

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