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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
78%
Recommend This Property

Overall Experience

4

based on 2027 reviews
78%
Recommend This Property

Ratings Breakdown

2027reviews

  • 5 Stars
    1007
  • 4 Stars
    467
  • 3 Stars
    244
  • 2 Stars
    170
  • 1 Stars
    139

Great stay

By

November 16, 2019

platinumelite

Everything is what I expect from an IHG hotel. Clean rooms. Friendly staff.

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Not a great room (#632)

By

November 15, 2019

club

For anyone looking to stay at this hotel avoid room 632 and likely the same room on every floor. Had three major problems:

1) Was adjacent to the elevator, so the noise was constant, and kept me awake at night.

2) Room lacked a desk, so there was no comfortable spot to use my computer.

3) Room lacked a fridge/microwave, so no way to reduce the cost of eating/snacking with this room.

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Comfortable bed and good service

By

November 15, 2019

The only disappointment was the size of the room and bathroom. However, overall it was a good stay.

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Excellent views and very comfortable

By

November 14, 2019

club

We enjoyed the location, easy in/out access of the garage, proximity to the restaurants and casino.

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Good stay

By

November 14, 2019

platinumelite

Clean rooms, professional and courteous staff, upgrades to higher category rooms upon availability. What else can one ask!

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Just a great place to stay.

By

November 14, 2019

club

The crown plaza in Niagara Falls is close to everything.
Staff are great and make you welcome through your entire stay.
Its my favorite hotel in the Falls.

William A.

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sleep better elsewhere

By

November 12, 2019

Our beds were very narrow. When we got into them they dipped and were consequently not comfortable. Also the bedding did not fit properly and pulled away from the mattress during the night.

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Everything was excellent!

By

November 12, 2019

club

Excellent stay . Very efficient staff. Comfortable beds
Clean rooms. Convenient to casino.

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Great location

By

November 11, 2019

club

Rainbow Room restaurant (10th fl) breakfast staff made the stay memorable! The view from the 10th floor restaurant was fantastic and the staff was friendly and attentive. It wasn't busy (weekday off-season) so we enjoyed the view each morning for a relaxed breakfast time together.
This is the BEST part of this hotel and I really think the hotel should have a continental breakfast (included or at a discounted add-on rate) in one part of this restaurant or in the off-season.
Our room window was VERY small and VERY different from the picture on the website; this should be corrected. When I opened the door I was VERY disappointed and it took me a while to reverse my initial displeasure of this hotel.
The swimming pool (3rd floor) is a nice size and it is not deep. There is a nice area with patio tables/chairs. The Waterpark attached to the hotel is VERY fun and you can get from your room to it very easily without going outside.
Parking was VERY expensive at $35 plus taxes per day. The hotel should consider a member rate or a 2 night or longer stay should warrant a discounted parking rate.
Overall, the staff is excellent; we enjoyed our stay and we would do it again.

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too hot

By

November 11, 2019

not sure how you arrived at 3 out of 5 overall - would say it was between 1.5 and 2

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Nice honeymoon night

By

November 08, 2019

club

The room was kinda neat, when you take the age and history into account. It was very clean and comfortable once the elevator noise calmed down. The view was spectacular!

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Great location, nice hotel

By

November 06, 2019

platinumelite

I’ve stayed here twice for leisure trips and would return again. If you can get a “falls view” room it’s worth the extra cost. Great views of the Falls and skyline. Also, very accessible to walk over to the US side of the falls. Not thrilled with paying for parking (~25-30 US) but that comes with the premium location.

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