La tua sessione scadrà tra 5 minuti, e 0 secondi, per inattività. Resta connesso
La tua sessione è scaduta. Effettua l'accesso al tuo profilo
Recensioni degli ospiti

Ogni recensione e valutazione che riceviamo viene verificata per garantire che le informazioni pubblicate vengano fornite solo da ospiti che hanno effettivamente soggiornato nell'hotel.

Recensisci
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.4

based on 1771 reviews
90%
Recommend This Property

Ratings Breakdown

1771reviews

  • 5 Stars
    1053
  • 4 Stars
    457
  • 3 Stars
    137
  • 2 Stars
    76
  • 1 Stars
    48

Been better.

By

May 27, 2021

Have used this hotel many times over the years and have always had a great experience, however this time the visit has put me off returning in the foreseeable future. To start with, upon arrival we had to wait nearly 10 minutes before someone turned up at the reception desk and then there was no acknowledgment of being a loyalty member. Eventually got asked if I wanted the arrival drink or points and ended up with neither. Wasn't going to lose any sleep over that until we went for breakfast the next day to be told we would have to pay for it as we weren't registered for breakfast. I then had to log into my account and prove to reception that my booking did include breakfast. The lady on shift at the time said she would address the issue and sorted out the arrival points for me. Happy days, or so I thought. Every day of our 4 day stay I was informed we weren't registered for breakfast.
The bedroom was a bit tired, with paint flaking off the ceiling and stains on the wall, but it was at least clean and the bed comfortable.
Felt sorry for the staff working that weekend as the hotel became very busy, and it was evident that they were short staffed. They tried their best, but customers had to wait awhile for attention, leading to a queue at the bar in the evening, with little social distancing. At breakfast when items ran out it took some time for stocks to be replenished, plus became a bit of a free for all for certain things. Tables were not always cleaned properly when clients vacated them.
Finally, one member of the weekend staff constantly wore her PPE mask incorrectly while serving people, which suggests this is not being properly monitored by the management. Not an experience I have ever experienced in an IHG hotel and hopefully one I will never experience again.

Read More
Read Less

Pleasant stay, restaurant needs improving

By

May 27, 2021

I appreciate that this is a difficult time, after many months of inactivity, but...

For evening meail many menu items were unavailable, restaurant woefully understaffed, some stocks in bar had run out and breakfast next day was chaos. Guests were told to come back later as breakfast demand exceeded supply. Unacceptable wait times of over 40mins for cooked breakfast for our friends, although ours never turned up before we had to leave. The staff were helpful and apologetic and removed cost of breakfast from bill.

Otherwise room comfy and clean, staff great, nice pool.

Read More
Read Less

Lovely hotel

By

May 26, 2021

Very happy that I was offered a complimentary stay in the suite after my last booking was changed last minute and I received the wrong room. But everything was much better this time. And a beautiful view of the river. I will return again now. Thank you

Read More
Read Less

Extremely comfortable bed

By

May 26, 2021

club

The bed was very large and extremely comfortable and the staff were very friendly

Read More
Read Less

Felt safe and comfortable

By

May 25, 2021

The hotel as made you feel as safe as possible in these difficult times, rooms are well maintained , clean, and comfortable. Staff are all helpful, but sometimes difficult to communicate through screens and with masks on, but we are where we are.

Read More
Read Less

Excellent room and reassuring staff

By

May 25, 2021

A perfect break to recharge batteries in Covid times!

Read More
Read Less

Comfortable stay

By

May 24, 2021

We were very impressed with our stay at the hotel, very comfortable and good food

Read More
Read Less

Central Reading

By

May 24, 2021

platinumelite

THe Crowne Plaza Reading provides a good riverside location in close proximity to the main railway station. The staff were great and provided great service.

Read More
Read Less

LOVELY OVERNIGHTSTAY

By

May 22, 2021

club

Nice friendly welcome. Lovely river view balcony room worth the extra money. Restaurant also got lovely views steak pie very nice. Would like to go back to this hotel in the near future.

Read More
Read Less

Great hotel by the river

By

May 21, 2021

Good service, nice views of river, pool and gym all running, easy walk to town and station. Ideal for a short break by the river, visiting the area or business.

Read More
Read Less

2 cold breakfasts

By

May 15, 2021

the room was fair but dark felt a bit depressing the aircon need a service there was an issue in the bathroom with the fan as the ceiling tiles were moved the communal areas are nice but need maintenance and a good dust the outside areas needed maintenance the location is however excellent the breakfast that had to be brought to the room was inedible on the first day and cold on the second day the pool area was nice disabled access had to run the shower for 10 minutes to get hot water the shower in the room needed a good clean starting to get black mold the communal disabled toilet had not been cleaned while i was there for 3 days as the toilet paper was not replenished

Read More
Read Less

Great Staff, as always

By

May 10, 2021

The staff are great. Decor could do with an update

Read More
Read Less