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お客様レビュー

実際にホテルにご宿泊いただいたお客様からの情報だけが表示されるよう、各レビュー&評価を確認してから掲載しています。

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お客様レビュー
実際にホテルにご宿泊いただいたお客様からの情報だけが表示されるよう、各レビュー&評価を確認してから掲載しています。
81%
のお客様がこのホテルをおすすめしています。

総合評価

4.1

XXに基づく 1733 お客様レビュー
81%
のお客様がこのホテルをおすすめしています。

Ratings Breakdown

1733お客様レビュー

  • 5 スター
    916
  • 4 スター
    379
  • 3 スター
    175
  • 2 スター
    138
  • 1 スター
    125

Very clean

By

11月 30, 2020

Hotel is very nice, room was very clean, front desk lady was very nice and helpful at check in, the only issue I had was that I stayed in a high floor and there was a wailing siren going off every 20-30 min and drove us crazy plus the loud partying/arguing couple that were going at from check in to the time we left was unbearable, we were planning to leave around 9am and we left at 5am because we couldn’t stand it any longer, i went to front desk to checkout and let them know but i guess front desk person had left to help someone out so i just left key at key drop and left, but besides those 2 issues the hotel would of been a really nice stay

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I expected better

By

11月 24, 2020

I stay at hotels nearly every week of the year. Since COVID began, I have noticed a higher level of attention paid to cleaning in the rooms. This hotel room was so far below the standard that I have seen, that I feel compelled to write this review to warn others or to get the hotel to realize how they have mis-stepped. I expected better because this is a Crowne Plaza - a 4 star hotel, whereas typically I stay in a 2-star Holiday Inn/Express or other brand similar. I was shocked that this was the experience in a hotel brand as highly regarded as Crowne Plaza.

There was a refrigerator in the room - the same small one that I typically see. However, it was just set in a corner of the room - not on any stand or anything - and the door dragged hard across the carpet when it was opened.

But the real issue was how not clean the room was. I attached photos to this review to illustrate, but here is the partial list of items I saw:
* The bedspread has multiple stains across it - the photo only shows 3, but there were many.
*The air return vent above the bathroom sink was covered in dust and debris.
* The toilet lid was chipped and scratched - and there was urine and hair on the back of the bowl
*The light fixtures above the bathroom sink were covered in dust and the globes on the lights were filthy.
*The sliding closet doors had debris all around them. It looked like they had painted the carpet at some point, not caring about the mess. The right-hand door did not slide at all as it was not seated in its track and I could not fix it.
*There were water stains in the ceiling.
I can always excuse human error on a thing or two in a room...something that gets missed or a minor flaw. But when cleanliness is the order of the day, and this room has clearly been neglected over and over again, I have to cry "foul". I did not feel safe...but I did wonder how they could care so little about the Customer's experience in their rooms.

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Very comfortable stay

By

11月 24, 2020

I had a great stay very comfortable quiet I was able to rest and relax will definitely boom again

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Hotel Stay

By

11月 22, 2020

Very clean, comfortable, roomy, and the staff is second to none

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Crowne plaza

By

11月 22, 2020

club

Needs to be updated, many repairs needed on rooms and elevators

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Hotel Looks Outdated

By

11月 21, 2020

club

Outside of hotel needs major update as it looked drab and unmaintained. The inside also looked outdated. The staff was very friendly and was the best part. Hotel has plenty of parking.

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Clean, Convenient, Comfortable

By

11月 17, 2020

I’ve stayed many times at the Crowne Plaza Philadelphia-Cherry Hill, and have always been pleased. Staff is friendly, the building is spacious and airy, and parking is free and abundant. Beds are comfortable and you can’t beat the location, with easy proximity to Center City Philadelphia and South Jersey. There’s great value at the price point, too.

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Very clean hotel

By

11月 13, 2020

I have stayed at this hotel several times over the past few years. The staff is always very helpful and friendly. Very close to Philly.

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Perfect place to get away

By

11月 12, 2020

perfect for a weekend away great rooms friendly staff

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Outdated and in need of maintenance

By

11月 08, 2020

This hotel has seen better days. The shower curtain rod and drain were broken. HVAC system didn’t work correctly. The lighting in the room is awful. The bed linens were coarse and uncomfortable. The carpet and fixtures appear to be at least 30 years old.

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Not bad but need improvements

By

11月 03, 2020

Overall it was a pleasant stay without problems
It’s outdated, the AC doesn’t heat, had to call to be fixed, the coffee machine doesn’t work, every thing else was great

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Very good experience with a few exceptions

By

11月 03, 2020

The hotel front desk was very helpful and the services offered was top notch. The room was very warm and although I do understand no contact service, I did need garbage picked up.

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