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お客様レビュー

実際にホテルにご宿泊いただいたお客様からの情報だけが表示されるよう、各レビュー&評価を確認してから掲載しています。

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お客様レビュー
実際にホテルにご宿泊いただいたお客様からの情報だけが表示されるよう、各レビュー&評価を確認してから掲載しています。
89%
のお客様がこのホテルをおすすめしています。

総合評価

4.5

XXに基づく 1626 お客様レビュー
89%
のお客様がこのホテルをおすすめしています。

Ratings Breakdown

1626お客様レビュー

  • 5 スター
    1180
  • 4 スター
    213
  • 3 スター
    91
  • 2 スター
    76
  • 1 スター
    66

Cheap hotel

By

12月 06, 2020

club

I was frustrated with the lack of communication from hotel management. The room we chose was due to the amenities including microwave, dishes, ect. When we arrived we were told we cannot have that due to COVID. We had to request everyday for the basic amenities including clean towels, water, and coffee. The desk services acted annoyed from the moment we checked in and was not pleasant. We got to room with the jacuzzi and half the jets did not work nor did the heater so it had to be filled everyday. The worker that came to fill the tub would stand outside on our deck on his phone loudly facetiming and having inappropriate conversations. We expected more from this hotel especially for our honeymoon.

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Great location and amenities

By

12月 02, 2020

Excellent hotel, staff was friendly and nice, location was great, free breakfast was great as well. The room had a hot tub on the balcony which was a major plus. Any issues, the staff responded right away.

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Could of been better

By

11月 30, 2020

club

My checkin was troubled. I waited for a moment to clear up reservation. Had to call customer service.

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Bathroom cleaning needed attention

By

11月 23, 2020

club

Bathroom needed attention was not cleaned when we checked in

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BAD Customer service!!!!!!!

By

11月 18, 2020

unpleasant customer service.... Had to wait 1 day and half for appropriate room.. Desk clerk made serval accusations on calling the current room... where the phone didn't even work , to update us on the room being ready... I had attendant to come to the room to check if phone was operable..... "Ivan" ... when this information was brought to the manager ... he abruptly picked his phone up and Said MINE WORK!!!! and proceeded to slam his phone down in Distaste for me researching his information on the call he didn't place... in short I paid for something that was never received, nothing I could do since I had traveled 16 hours to celebrate my birthday. Other than to suppress the negative energy from the attendant having a bad day..... The Hotel is one of my Favorite..

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Poorly managed hotel

By

11月 04, 2020

This hotel has the potential to be great, however, the poorly
Managed staff and lack of upkeep are a huge turn off. The staff does not wear name tags or address any issues. The manager may or may not be there and when he does you can expect him to not care, and offer you the option to check out which he hopes you take. Our room reeked of cigar, the AC made loud noises all night, and the fridge was not operational. We were hoping all the previous reviews were wrong however they were not- this hotel is not worth the dollar and am surprised IHG even puts it name on it.

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Comfortable bed!!! Love it, love the patio both upstairs and downstairs.

By

11月 01, 2020

I love everything about Z Ocean! Everything was great I love the room my room was great. I really love the bathroom and how we had our on private Jacuzzi. I definitely will stay here again!

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Amazing, beautiful, and worth every penny.

By

10月 29, 2020

club

Staying at this hotel, you won’t regret it. The staff, hotel, beach, and surrounding restaurants are thee best.

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Hidden Gem Of Miami

By

10月 21, 2020

club

1 of the Most Affordable Best Places to stay in Miami, looks Old on the Outside But Very Above Average. And I Love the private balcony of the penthouse suites, just wish I could get a room closer to the Ocean Dr. SIDE

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Nice bed awesome shower

By

10月 13, 2020

club

It was decent don’t think it’s worth the money, the view is not the best

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Excellent stay

By

10月 09, 2020

Really enjoyed this vacation was a much needed getaway

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Leisure stay

By

10月 05, 2020

Great place to stay. Very close to the beach. You get complimentary chairs and umbrella at the beach. Walking distance to great restaurants. The cafe attached to the hotel is great.

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