しばらく操作がなかったため、後50秒でセッションがタイムアウトとなります。 ログイン状態を保持
セッションが時間切れとなりました。改めて サインイン サインインしてください。

お客様レビュー

実際にホテルにご宿泊いただいたお客様からの情報だけが表示されるよう、各レビュー&評価を確認してから掲載しています。

確認
お客様レビュー
実際にホテルにご宿泊いただいたお客様からの情報だけが表示されるよう、各レビュー&評価を確認してから掲載しています。
89%
のお客様がこのホテルをおすすめしています。

総合評価

4.5

XXに基づく 1607 お客様レビュー
89%
のお客様がこのホテルをおすすめしています。

Ratings Breakdown

1607お客様レビュー

  • 5 スター
    1170
  • 4 スター
    213
  • 3 スター
    86
  • 2 スター
    74
  • 1 スター
    64

Still waiting on refund

By

9月 12, 2020

club

I am still waiting on my refund. I was not told about the resort fees until I called to check on the status of the refund. I was told 10 days, today made the 10th day. Still no refund!!!

続きを表示
短く表示

Not recommended during Covid-19 restrictions

By

9月 11, 2020

I have stayed here in the past and had a great experience. However, during my recent stay, there wasn’t much positive beyond the check-in customer service. Services are extremely limited, which is understandable and therefore I do not hold that against the establishment. We did have a few concerns that were brought to the attention of the front desk during the night and again in the morning as they were never addressed. We were treated very poorly by the front desk attendant and someone claiming to be a manager but I don’t believe he was. I stay in hotels 230 days a year and have not experienced this lack of simple customer service, ever!

続きを表示
短く表示

Amazing

By

9月 10, 2020

club

Everything about this hotel was beautiful clean and amazing. I will stay anytime.

続きを表示
短く表示

Pool Suite

By

9月 08, 2020

Very nice exclusive hotel suite. I’d definitely stay here again.

続きを表示
短く表示

Recent stay

By

9月 05, 2020

club

Ehhhhh!!! The pictures look way better than the hotel in person. The jacuzzi was nice but u cannot see the ocean as the pictures show. We wouldn’t go back but overall had a great time with each other. The booking to begin with was complicated and we had to call the hotel directly to confirm. We were charged $100 extra for a third person but not even provided with sheets for the pull out bed.... and not only were we not provided with sheets they did not have any available. So our third person had to sleep on towels we were limited to. Tvs were broken, the room was dirty, no water provided and the staff was not friendly. The valet guy held the keys until he was going to be tipped... but also didn’t offer to help with the luggage cart. Not sure if it was the attitude of Miami people in general, but I can say that because I was born and raised in Miami... lived there for 18 years and that is not the attitude of my friends and family.

続きを表示
短く表示

Awesome room

By

9月 01, 2020

club

Room as very nice and clean best hotel I’ve ever stay in would use agin love it

続きを表示
短く表示

Very nice room and large balcony

By

8月 25, 2020

Check-in was horrible. However, the room was nice and the balcony was large. I really enjoyed hanging out on the balcony. The property is not directly on the beach, but a 2 minute walk down to the ocean wasn’t bad. I probably would stay here again. I just hope I never have to deal with the rude front desk staff next time.

続きを表示
短く表示

Time to upgrade/ remodel

By

8月 25, 2020

platinumelite

I was very dissatisfied with my hotel experience. I booked a one night stay for my wife and I to enjoy the jacuzzi tub on the balcony. We stayed at this location for a wedding anniversary years ago and want to recapture the experience. The jacuzzi tub lost pressure and was just a big bath tub. We called to the front desk and his response was “Well, what do you want me to do?” What kind answer is that? The maintenance man came and looked at the tube and could not resolve. They moved us to another room, this this tube was no better. I spent a lot of money for the night and it was a total waste.
I think is might be time to service or remodel some of the rooms on your property. Please let me know when that happens, We wont be returning until then. Hey

続きを表示
短く表示

Great room

By

8月 21, 2020

club

I loved it beautiful view. The pool outside my room was oh so romantic I enjoyed it at night the lighting was perfect

続きを表示
短く表示

Everything was great customer service cleanliness or hotel overall

By

8月 19, 2020

Everything was wonderful no complaints. The staff and valet services was on point. Hotel very clean and quiet. I love the beach access and the courtesy chair and bar

続きを表示
短く表示

really nice terrace

By

8月 17, 2020

club

The terrace is what makes this resort above the rest

続きを表示
短く表示

nice

By

8月 15, 2020

We felt comfortable and safe. The balcony is huge. A nice surprise. The large room was laid out well. Three sinks. Master bed was private, with separate entrance to toilet. Overall very nice. Close to ocean and shops.

続きを表示
短く表示