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Comentários dos hóspedes

Todas as informações recebidas são verificadas, para garantir que apenas dados enviados por pessoas que realmente se hospedaram no hotel sejam publicados.

Avaliação
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
81%
Recommend This Property

Overall Experience

4.1

based on 1260 reviews
81%
Recommend This Property

Ratings Breakdown

1260reviews

  • 5 Stars
    651
  • 4 Stars
    315
  • 3 Stars
    145
  • 2 Stars
    92
  • 1 Stars
    57

英伦感十足

By

December 30, 2019

club

到了文化沉淀厚重的爱丁堡,住上这家位于城市制高点半山腰的家庭感十足的酒店,不虚此行。整体感受就是到英伦风十足的爱丁堡走访并入住了远房亲戚风家一样。

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Thinks it’s better than it is

By

December 30, 2019

club

The hotel is beautiful and we liked the decor but there is a rather pretentious atmosphere. The room was lovely but still contained a party hat under the bed. The robes were very rough and scratchy so weren’t comfortable at all. There wasn’t any conditioner in
the room so I read on a sign that you could phone down for some. I phoned down at 10.45 and reception were very polite and said they would send some up. By 12.00 when we had to check out, the conditioner still hadn’t arrived and my wife and daughter had to wash they’re hair without it.

When we arrived at 2,00pm, our room wasn’t ready. We weren’t told about the club lounge but the
reception staff took our bags and advised to go to the Edinburgh markets as our room wasn’t ready. We arrived back at 6.30pm after visiting the markets
and checked in. It was only then that we were told about the club lounge and that it was closing soon. We went up to our room first which was a lovely
spacious room.
We popped into the club lounge but it was only small and there wasn’t anything left so we went
straight to our evening meal.
We were seated in the first part of the restaurant which lacked atmosphere and was very quiet. We
felt as if we were constantly watched. It was also very cold so my wife had to put her coat on. Our food was of extremely poor quality and took a very
long time. From ordering, it was nearly an hour before we got our starters and by this point our two children were starving. Our starters were poor with
fatty pork and dry salad. We then had to wait nearly another hour for our mains which were certainly not worth the wait. My son’s pizza was made with
mature cheddar cheese instead of mozzarella so
was very sickly and he couldn’t eat it. We had paid
extra for the steak and lamb dishes but they really
weren’t worth the extra supplement. We eat out
regularly and have to say it’s one of the poorest
meals we have ever had. We decided not to bother
with dessert even though they were included in the
dinner, bed and breakfast package as we had
already been in the restaurant for two hours and our
children were getting restless. We couldn’t
understand why the food took so long when there
were only another two couples in the restaurant.
The food we ordered sounded lovely on the menu
but did not match that on taste.
When we checked out we weren’t even asked how
our stay was as I was going to mention the issues
we had a few concerns. We have stayed here
before 5 years ago and it was lovely and the food
was much better. We didn’t realise the pool had
closed either which was disappointing as our
children had brought their swimming costumes.

Overall we were disappointed with our stay and we were looking to book for next year for my wife’s Dad’s 60th but we will now be looking for an alternative hotel.

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Great location

By

December 29, 2019

Need to address parking distance and front entrance littered with cigarette butts as ashcan or bin not available.
Evening reception staff were quite brusque however our check in receptionist was extremely pleasant .
Restaurant service staff were excellent as were room service.
A lot of noise from floor above us but is an older building with wood floors so sound travels.
Heated towel rails are not connected to electricity and the heating was not working. We were given portable radiators but lack of plug in points in room.

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Good in parts

By

December 23, 2019

platinumelite

Nice hotel though understaffed in housekeeping, bar and food serving areas.

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Very enjoyable Stay

By

December 18, 2019

club

Club room was ready early on our arrival. Lovely room spacious and warm. Complimentary water and
Tea, coffee and biscuits, very lovely greeting on arrival by Billy.

Was offered a drink on arrival and sat by the beautiful Christmas tree.

If only Edinburgh’s wet weather could be controlled like this hotel and IHG!

Used the club lounge which was lovely and drank at the bar in the evening.

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Great Location with Excellent Staff and Views

By

December 17, 2019

Had a lovely stay overlooking Leith from hotel and Fife beyond. The hotel is in a grand old building and has been converted with empathy and not lost it's heritage appeal. Staff were professional and welcoming. Great Breakfast in a lovely space overlooking a lovely garden.

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Great room and breakfast

By

December 17, 2019

Great hotel, bedroom and breakfast in the centre of Edinburgh.
Friendly and helpful staff

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Excellent hotel in a beautiful city

By

December 13, 2019

Had a great short stay at this hotel. Staff were friendly and helpful. Would definitely return here.

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Great Location

By

December 11, 2019

The hotel is in a great location so cannot fault it. Parking is a hit or a miss as on street parking imposes restrictions that all local authorities extort from motorists. If you are a a weekend guest then you are in luck as Edinburgh is probably the last major city in Scotland that doesnt charge for on-street parking from 6pm friday night to monday 8am.

The hotel itself is clean however the rooms need an urgent refurbishment. We were put in the basement where all the hotel services are operated from. This means you can hear staff talk about guests, rooms, work practices etc - Not what a guest should be hearing.....

On the whole i would stay here again but only AFTER the hotel has a refurb otherwise it is NOT value for money - sorry guys.

The rooms are very tired. We were in a basement

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Fantastic value

By

December 05, 2019

club

Excellent hotel, great location, brilliant service, tasty breakfast

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Lack of management

By

December 05, 2019

The room I paid for had an adjoining tv room as part of a suite but the bathroom and room temperatures were beyond cold. The tv lounge was unuseable as was too cold. Staff on reception did not have a clue who was in charge and this raised concerns if there was a major incident. Would not stay here nor recommend and yet stayed in many crowne plaza without issue. No recognition of the fact we should be compensated for the poor accommodation.

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Excellent staff - great location

By

December 05, 2019

Superb hotel - excellent staff - great facilities - location superb

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