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Comentários dos hóspedes

Todas as informações recebidas são verificadas, para garantir que apenas dados enviados por pessoas que realmente se hospedaram no hotel sejam publicados.

Avaliação
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.5

based on 2619 reviews
92%
Recommend This Property

Ratings Breakdown

2619reviews

  • 5 Stars
    1727
  • 4 Stars
    661
  • 3 Stars
    129
  • 2 Stars
    51
  • 1 Stars
    51

房間

By

September 27, 2020

club

當初入住房間有一股噏味,及發現拖鞋有使用過痕跡,後得苗經理替我們更換房間,才可舒適渡假。唯一要改善是床褥。

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Great hotel with poor restaurant

By

September 26, 2020

club

Under the COVID-19 pandemic situation, there is no way to travel. So my mum and I think a 1-night staycation package would be a good idea to take a break.

We booked a package with HKD1200 dining credit and also included breakfast, it was such a good deal. The room was clean, we both love the atmosphere of the room and we slept very well. The swimming pool is spacious and the gym room is neat and tidy too. Staffs are so energetic and always have a beaming face.

Everything is fine except for the restaurants.
The semi-lunch in Cielo was terrible, the lamb chops were cold when served and the smell of mutton was really strong. The slow-cooked duck was also a disaster, they were overcooked and insipid. When we reported to the waiters, they seemed to be accustomed to frequent problems with the dishes. One of the waitresses who with long hair responded to us with an impatient attitude.
We also ordered a takeaway dinner from The Chef's Table, Hawaiian pizza was vapid and the cheese on it was still cold. Spaghetti Napolitan was underseasoned too. Not surprisingly, breakfast was also disappointing.

I think the hotel facilities and service attitude are great but the restaurant must be improved.

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餐飲有待改善

By

September 25, 2020

club

在星幕食半主助餐,員工服務態度良好,食物方面只是尚可,牛肋骨煮得太熟了,變得好硬,味道還可以

自助早餐選擇種類還可以,但味道一般

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服務一流

By

September 24, 2020

club

服務員態度好好,房間好滿意,餐廳員工有禮貌,會所好有禮貌,我好滿意

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酒店地點方便 房間闊落

By

September 22, 2020

club

地理位置優越 周邊購物飲食應有盡有
房間內所有東西都很整潔
只是酒店的窗對外隔音一般
行雷大雨仍然聽到這些聲音
酒店的尚廚外賣很好食
但需自取 如可送到上房會更好

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酒店服務質素一般

By

September 22, 2020

club

房間設備 普通一般 清潔 乾淨程度 可以接受 燈光不足 餐廳用單方面 食物質量 很差 外賣打包 絕對不環保 而且對 在座客人 很大打擾

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零房價的入住好選擇

By

September 20, 2020

這次預訂的Package提供Dine credit,可以外帶也能堂食,吃到最後幾乎吃不完,非常推薦想來酒店大吃特吃的人。
缺點是目前各種Package我想已經殺到見骨,犧牲的就是IHG會員的福利,Wecome drink由酒精飲料可以選變成只有兩罐罐裝Soft drink,下午茶一樣好,但行政酒廊從冷盤加上各種酒的選擇改成外帶自助餐廳的炸雞,感覺不是非常的好,不是很厚道,身為會員我會選擇在其他香港的IHG酒店,但如果是沒有會籍的人,我會推薦最近的Package。

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房間環境舒適

By

September 16, 2020

club

我們入住的是Deluxe room, 房間環境舒適,寧靜
由於是30樓,所以,境觀比較開揚

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comfortable room

By

September 15, 2020

club

food (buffet) supply was disappointed. coffee machine was not hot enough

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房間整齊乾淨

By

September 13, 2020

club

整體滿意,餐廳食物好味,房間整齊乾淨,職員有禮貌,地點方便,價錢合理,會推介給親朋好友,有機會下次再來。

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客房整潔

By

September 13, 2020

club

前枱員工禮貌一般
但客房很整潔 寬敞 環境寧靜 設施齊全
唯枕頭太軟 整體來說 都是個休息好地方

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服務員態度親切有禮,e 地方整潔

By

September 11, 2020

登記入住的時間很快捷, 服務員態度誠懇有禮, 不需五分鐘便拿到房卡。 打電話畀roomservice清潔房間垃圾亦十分快捷, 效率很快。 酒店房間及公共空間的衛生做得十分好

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