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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
82%
Recommend This Property

Overall Experience

4.1

based on 739 reviews
82%
Recommend This Property

Ratings Breakdown

739reviews

  • 5 Stars
    382
  • 4 Stars
    173
  • 3 Stars
    82
  • 2 Stars
    64
  • 1 Stars
    38

Pleasant Experience

By

July 27, 2017

platinumelite

The hotel is a good value for my business trips, and the fresh made omelet in the mornings in the restaurant are good. Glad to see the gentleman back making the omelets in the breakfast line buffet.

Rooms are nice, clean sheets, and bathrooms are clean.

This is an excellent value for the dollar and it is convenient to my work when I am travelling in Dallas.

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Love The Customer Service

By

July 26, 2017

Very professional, friendly customer service provided during check-in (this was on a Friday around 3PM). The lobby is beautiful.
There is plenty of parking, however some areas are poorly lit.
The room was at a great temperature when I walked in and the darkness in room at night makes for great sleeping.
Would definitely stay here anytime I am in the area.

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Comfortable bed and great service

By

July 26, 2017

club

I stay at least 1 time a year and this was the best stay I have had in a number of years, at this location.

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Water leak

By

July 26, 2017

club

I've always loved this location as i have visited multiple times, but this stay was beyond horrible.. to the point were I left the hotel to buy tools to.fix a bathroom issue that should have been.addressed by maintenance..i won't be back... I paid too much for that

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Extremely nice hotel

By

July 25, 2017

Nice hotel with a pleasant staff. Located in a great area for access to several restaurants in the area and the highway. The room was beautiful and quite as was the rest of the hotel. Despite a couple of minor things, I look forward to future stays with this establishment.

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Great stay

By

July 25, 2017

Entire staff was friendly and helpful front desk, f

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A decent bed, broken pool

By

July 24, 2017

club

It was my intentions to stay at Crowne Plaza to enjoy the pool later in the evening after spending time around town on a very hot day. To my disappointment upon check in the front desk agent told me the pool was under construction. Ii can't imagine why you would take down your pool during one one of the hottest months. Totally disappointing

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A bit shabby, but comfortable

By

July 24, 2017

Room was nice, but a bit shabby. Cracked sink and the carpet in the elevator really needs to be replaced. AC worked great. But also be prepared to be charged extra just to park your car. Otherwise, it was a decent stay.

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Buen servicio, instalaciones viejas

By

July 24, 2017

Cada piso de el hotel es muy grande horizontalmente hablando y no cuenta con elevadores estrategicamente ubicados para evitar que los huespedes caminen mucho con su equipaje, loe elevadores tienen un olor a humedad muy desagradable y el piso de madera de ciertas areas truena mucho.

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Greta place

By

July 23, 2017

platinumelite

A relaxing place to stay on business and pleasure. Very friendly and helpful staff. They have lots going on there but willing to help. Make sure if you are staying because of the pool that you call first. It was supposed to be ready for the duration of the stay but was only open as few hours. Lots of things nearby and close to the DFW airport

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Noisy AC unit

By

July 23, 2017

club

AC was very loud, did not get sleep.
Pool was Closed on 104 F outside.

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Disappointing stay

By

July 20, 2017

club

Quality of food and wine needs improving. Valet at a hotel of this kind should be on duty every day all day long - as well as concierge..... The pool should never be out of service on a weekend during the summer where temperatures are reaching 100 every single day!

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