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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.2

based on 755 reviews
85%
Recommend This Property

Ratings Breakdown

755reviews

  • 5 Stars
    389
  • 4 Stars
    206
  • 3 Stars
    88
  • 2 Stars
    50
  • 1 Stars
    22

Room was great

By

March 21, 2017

club

The room was excellent along with the front desk staff. My first night at the restaurant the service was extremely poor. I had to wait 20 minutes before someone came to take my drink order and another 20 minutes before they came for my dinner order. The other nights I sat at the bar and was served immediately with a kind and friendly bartender. He was engaging and friendly. You could tell he enjoyed his job.

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Good Service

By

March 20, 2017

club

The customer service was very good even though the facilities felt dated. Room was relatively sparse, but the bed was comfortable.

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Good quiet and very comfortable stay

By

March 19, 2017

Great service and good atmosphere. Good value with the cleanliness and service you would want from a Crowne Plaza as well as very comfortable rooms. Good Manhattan in the Lounge and fair wine selection.

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Royal treatment at the Crowne

By

March 19, 2017

Absolutely fantastic stay for the price. Decent food, great bar, clean rooms with comfortable beds. What else do you need?

The best though was the staff. So friendly and helpful. My phone charger died and the desk guy actually loaned me his own personal charger so I could makes some business calls. Extra mile from that young man.

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Very Nice

By

March 18, 2017

club

The hotel is farther from the Metro station than I anticipated, but the shuttle service is very helpful. It was a bit confusing regarding the temperature control. The restaurant was adequate, at best. Overall, it was a very nice stay.

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water pressure

By

March 18, 2017

Great water pressured internet. Comfortable bed and clean room.

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No issues

By

March 17, 2017

club

Great stay...nice rooms, comfortable bed and clean bathrooms. The front desk staff was very courteous and professional. I did not encounter any issues. I wish parking was free, other than that I have no complaints.

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OK

By

March 16, 2017

club

The property needs an update. Nice.location. Walkable to downtown. Restaurants and stores close.

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Crowne Plaza Alexandria

By

March 16, 2017

platinumelite

Hotel staff was very friendly at check-in and room was very clean and spacious

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Good room for a good rate

By

March 15, 2017

Room was fine with no complaints. Booking was simple and accurate and check out was simple and quick. Bathroom was very spacious and had good use of mirrors and lights.

Staff was friendly but not very attentive. Bar/Restaurant had great food but service and pricing was terrible.

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Enjoyable stay

By

March 15, 2017

Had an enjoyable stay, which was better than I had expected. Check-in staff were very friendly and welcoming to the property; acknowledged IHG status and provided a nice room upgrade. Thank you. Room was very nice and bright facing the river.

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Met all expectations

By

March 12, 2017

club

This is a good hotel, nothing extraordinary, that met my needs for business travel. Though it's not easy walking distance to the more touristy part of Old Town, the hotel does provide a shuttle around town and to the airport. The staff was very friendly and helpful.

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