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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
80%
Recommend This Property

Overall Experience

3.9

based on 535 reviews
80%
Recommend This Property

Ratings Breakdown

535reviews

  • 5 Stars
    178
  • 4 Stars
    212
  • 3 Stars
    84
  • 2 Stars
    29
  • 1 Stars
    32

Stay Somewhere Else

By

November 18, 2017

I had convinced two business colleagues to join me in Antwerp and I had picked the Crown Plaza. I made one reservation for three rooms and three adults on the IHG web site. On the reservation, I entered the names of the other two travelers.

When we arrived, the reservations were a mess, and all three rooms were in my name, and the one reservation had been made into three reservations. It was loudly announced that the other two travelers could not receive the same rate. It took a while to sort this out, and there were many unhappy people in line waiting. There was not any special line or treatment for IHG status customers.

The room was cramped and not that clean. I short tutorial was required to operate the television, I requested a wake up call, and never received it. The hotel bill was put under my door, and the bill was printed upside down on the Crown Plaza letterhead.

As in any business, the people create the value. It was clear to me that the staff was not paying attention to detail, and/or are not enabled to take care of the guests.

Here are other fine hotels in Antwerpen.

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