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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
77%
Recommend This Property

Overall Experience

3.9

based on 1057 reviews
77%
Recommend This Property

Ratings Breakdown

1057reviews

  • 5 Stars
    461
  • 4 Stars
    285
  • 3 Stars
    147
  • 2 Stars
    97
  • 1 Stars
    67

Weekend stay

By

June 21, 2017

club

Had a great time in Asheville. Decent room. The hotel is a little dated, but it was good.

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Check in

By

June 21, 2017

club

When I booked on line I asked for a room with a balcony with great views that included a microwave and refrigerator. I was assured this would be no issue. We checked in a were given a ground floor room with a balcony that opened to the parking lot and no microwave. We returned to the lobby and the lady who checked us in was clearly not happy and after having us wait at least 15 minutes told us she could not accommodate us. I explained that I was told when I booked that I would receive the room I had requested so she then went to the manager who was gracious enough to have us moved to a different room with a view of the pool area. The bathrooms are very old and the mattress did not provide a good nights sleep. I assume the high price of the room is for the location which was in great proximity to downtown. The breakfast was well worth the price and everyone in the restaurant was wonderful and very caring.

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Nice place.

By

June 18, 2017

Really injoyed this hotel. No problems except no internet. Would stay here again! Fix the internet not good for working business travelers.

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Travel stay

By

June 18, 2017

platinumelite

Had the pleasure of staying here for a business trip. Enjoyed the hotel, staff, food and atmosphere. Would return for sure!

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Great stay at the crowne plaza

By

June 16, 2017

club

My boyfriend and I had a wonderful night stay in a king-suite with a balcony. The hotel pools, lobby, and room was beautiful. The staff was friendly and very helpful for being out of town guest and the transportation rate was affordable. It was a very relaxing and enjoyable stay.

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Travelers

By

June 16, 2017

club

Good location and friendly staff. Enjoyed the bar but stay away from the restaraunt for dinner. One of the few downfalls of this place.

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Take Your Wedding Elsewhere

By

June 14, 2017

club

We were part of a wedding party that experienced numerous problems with our accommodations and the lack of amenities offered by the hotel. All of us experienced difficulties finding the place as well and the signage is poor.

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Great experience

By

June 13, 2017

club

Clean room, beautiful grounds, and nice staff. They were also friendly to my dogs who stayed with me.

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Staff

By

June 13, 2017

club

Staff was very willing to please. Very attentive to your needs.

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Issues of Concern

By

June 12, 2017

club

I have already commented on the issues of concern.
Terrace dining/cocktail service was terrible.there should be a bar on the terrace for expedited service.
They should serve chips and nuts at cocktail time.
The dining room should be sectioned - it is too huge a room for vacationers.
To leave the terrace you go thru the dining room and see the kitchen - this is not
Planned well.
No Bell boy - we had to take rolling cart ourselves in elevator to our room
and return it.
The staff and service staff definitely need to be more professional.

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Staff could have been more helpful

By

June 11, 2017

club

Not that close to down town. Very quiet end clean.

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Terrible Front Desk Check In, Awkward Layour but Nice Room and Expo Center

By

June 07, 2017

club

The worst hotel check in of my life. Very awkward accessibility to rooms and hotel navigation.

Good room and beautiful expo center. Very good food.

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