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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
77%
Recommend This Property

Overall Experience

3.9

based on 1018 reviews
77%
Recommend This Property

Ratings Breakdown

1018reviews

  • 5 Stars
    442
  • 4 Stars
    275
  • 3 Stars
    142
  • 2 Stars
    94
  • 1 Stars
    65

Great service

By

April 27, 2017

club

Even though it rained for most of the time we were in Asheville, we were able to relax and enjoy some time away from home. The resort had been redecorated since our last visit and is very attractive. Our room was on the main floor so it was less walking for two senior citizens!!
One evening we ate in the restaurant and the waitress was very accommodating. Since we had had a large lunch, she allowed us to order from the lunch menu. The next morning, we had room service and it was most delicious as well.

Our sink would not drain the first night so we left a note and when we returned from our days' activities, it was fixed.

Nothing could have been better. Thank you!!

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I will never stay at this hotel again.

By

April 27, 2017

club

This was a very disappointing hotel. You would think that a Crowne Plaza would be a nice place to stay, but this one is not. The bathrooms are so small that only one person can go in them at a time, you could wash your hands while sitting on the toilet and on the other side of the toilet is the shower. From the shower you can actually reach out and touch the sink. The bed is up against the wall, so you have to climb over your wife to get up and use the bathroom in the middle of the night. The floor is so dirty that when we walked across the floor in our white socks, the bottoms turn dark brown. The bed was comfortable and they did have a good channel selection and decent WiFi.

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great service

By

April 27, 2017

Great hotel...enjoyed the stay and slept well. Breakfast was great also

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Nice place to stay but very pricy

By

April 25, 2017

club

Very pricy since we were only staying one night. We checked in late and checked out early due to a track meet we were attending. Over priced since we were not there long enough to enjoy the amenities. Weekend price very high! Did not like to have to drive to the pool!

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Great hotel!

By

April 25, 2017

club

We loved our stay. The staff and shuttle drivers were so courteous and helpful. The room was quiet, comfortable and clean. So relaxing!

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Great value!

By

April 24, 2017

club

I chose this hotel because it is located just outside of Asheville, away from the traffic. They have a convenient shuttle that, for $5, will take you downtown and pick you back up with a phone call. Interesting Western themed decor, good selection of liquor and beer at the lounge bar, and gas fire pit located just behind the restaurant makes for a relaxing atmosphere. The staff was very friendly and accommodating. While the indoor pool is not attached to the hotel itself, it was only a 5 minute walk down the hill, along with the spa.

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Poor Service

By

April 24, 2017

Besides the party going on above our room until 3:30 in the morning that took multiple phone calls to the front desk before they did anything about it, this hotel seemed to have little concern for the satisfaction of their guests.

Prior to the party instance, we had a few times that we needed to contact the front desk for various minor things, such as the request for additional blankets and new batteries for the tv remote. However, no matter how many times we called or what time of the day it was (including 1:00-3:00am during the party in the middle of the night), the line was ALWAYS BUSY. The only way we could ever reach the front desk was by looking up the number to call on our mobile phones.

Additionally, we had two swimsuits go missing from our room, apparently picked up by housekeeping during cleaning. It took two trips to the front desk before they would even look, with the last trip being at checkout. They asked us to stay while they looked for over an hour, delaying our departure time to drive home. Finally, they returned the items without any apology whatsoever.

I could go on about other little things, but I won't. Let's just say that I will never be staying at this "resort" again, and would not recommend that anyone else does either. Find another hotel that actually values their customers.

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Not what you expect at a Crowne Plaza

By

April 24, 2017

I was really disappointed with my stay. The bathroom was not very clean at all. And my room was beside the elevator so all night long I was awoken with people coming and going. I had planned to stay for 2 nights but after the first night I left. My stay was very disappointing.

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Sales rep

By

April 23, 2017

Excellent place to stay very nice I would stay there again every time in the area this Is where I stay.

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Beautiful hotel

By

April 22, 2017

Hotel is well kept and beautiful. Staff was very helpful and friendly. Service in the restaurant for breakfast could have been better but the food was very good.

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Fun

By

April 21, 2017

club

Work/Leisure trip. Husband worked as I treated myself to the Spa!

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Ok

By

April 21, 2017

platinumelite

Ok............,...........,,,,,........,,..,....,..,..,,.,,,.

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