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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property

Overall Experience

4.3

based on 309 reviews
87%
Recommend This Property

Ratings Breakdown

309reviews

  • 5 Stars
    185
  • 4 Stars
    72
  • 3 Stars
    20
  • 2 Stars
    24
  • 1 Stars
    8

Comfortable bed and great service

By

August 01, 2015

club

Very nice. Rooms were clean. Restaurant had good food at reasonable prices.

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Nice Hotel but when upgraded was dissapointed

By

July 31, 2015

club

The hotel was nice and I would most likely stay here again but we were a little disappointed. We were given the option to upgrade our room from a 2 queen room to a Jacuzzi king suite so we did and when we got to the room it was nothing special. It was the same as any other room just with a little extra floor space that was really awkward. We had 3 people booked on the reservation and standing at the counter upon check-in and when we got up to our room there was only 1 bed and the couch we thought would be a pull out wasn't. It was late when we went to bed and discovered that the couch wasn't a pull out and didn't want to bug anyone so we just shared the 1 bed. It wasn't that big of deal but not ever staying here before it would have been nice to get the heads up from the staff member checking us in that for the 3 adults standing in front of him at check-in there was only going to be 1 bed when offering the upgrade. The Jacuzzi tub also was broken and we weren't able to use it at all. The website also says there is a shuttle service with this hotel and thats one of the reasons we booked it but upon check in we were told that the shuttle doesn't go to where we were headed. I would stay here again but just wouldn't bother upgrading as we were highly disappointed with the upgrade.

Posted byHotelStaff
August 03, 2015
Thank you for taking the time to make us aware of your concerns. We'll get to work on the mechanical issue you discovered. Please know our shuttle service does not travel to arena/concert venues as we would never be able to provide the level of service necessary for success given the sheer volume generated by such events. We appreciate your patronage, hoping to be of service to you once again.
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Nice Property!

By

July 30, 2015

This was our first stay at this hotel, and everything was extremely positive. The staff was extremely and helpful when called upon, the room quality was very good, and the pool area is well-maintained. The location is also very convenient. We would definitely stay there again in the future!

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Smelly bathroom and warm room.

By

July 30, 2015

club

There was a terrible odor of urine in the bathroom. There is no way the cleaning staff does not smell it when the get the room ready for the next guest.
It took forever to cool the room down. Getting ready for our wedding was very difficult, as we were all sweating.
Overall not pleased, and would not return.

Posted byHotelStaff
August 03, 2015
I am very sorry we failed you. Please know we have staff available 24/7 to rectify any shortfalls our guests may encounter. I am disappointed we were not able to help you immediately. I do appreciate your input, we'll be better for it.
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Friendly Staff

By

July 28, 2015

club

Very friendly staff and super helpful even though I'v landed really late at mid night (or early in the morning). Road construction of the high way exit is annoying.

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Clean and Comfortable

By

July 28, 2015

club

Great happy hour by the pool and clean quiet rooms!

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Agradble Estancia y Confort

By

July 21, 2015

club

Soy cliente frecuente de este hotel. Pues tengo reuniones periódicas con personal de Chrysler y todas las estancias en dicho hotel, han sido placenteras, con personal muy atento y cordial y siempre que he necesitado alguna orientación o servicio, lo he recibido con agrado y calidad. Definitivamente un hotel recomendable y confortable.

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Quick Stay

By

July 15, 2015

Stayed using points so price not a factor but rooms (had 2 ) were small and double beds were smaller. Otherwise, facilites were very good

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Short stay for a meeting

By

July 13, 2015

platinumelite

Everyone of the staff that I encountered during my stay went out of their way to be friendly, including maintenance people I passed in the hall

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Crown Plaza, Auburn Hills

By

July 11, 2015

platinumelite

My favorite hotel to stay at in the Auburn Hills area, or North Detroit Metro area for that fact. Great staff! Great hotel!

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Excellent Service

By

July 11, 2015

platinumelite

The staff are the best. Everyone is friendly and helpful.
The staff remembers my name and other information about me.

I view the staff as friends. I often book rooms for out of country business associates. They always have great comments about this Crown Plaza.

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Comfortable bed and great service

By

July 10, 2015

Service was great starting at the front desk, not sure I have had a more efficient check in.

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