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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property

Overall Experience

4.3

based on 865 reviews
84%
Recommend This Property

Ratings Breakdown

865reviews

  • 5 Stars
    503
  • 4 Stars
    204
  • 3 Stars
    81
  • 2 Stars
    36
  • 1 Stars
    41

Poor Experience On Losing Some Personal Items

By

March 28, 2017

I have been stayed in this hotel for a few times with good experience in the past. But I lost two small items in my second night which include comb and the cream.

In addition, I chase for the welcome fruit plate for twice for the Elite member. Even though your staff promise to provide but never come.

Disappointed on it! Not sure because I am downgraded from the Platinum Member to Gold Member in last month.

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舒服 很棒

By

March 27, 2017

club

大堂经理帮忙提供了及时的服务,非常感谢。
网络有点问题,其他总体感觉还不错,去大堂经理帮忙提供了及时的服务,非常感谢。
网络有点问题,其他总体感觉还不错,去机场很方便,早餐多样场很方便,早餐多样

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入住体验变差

By

March 27, 2017

服务态度下降 服务态度下降 服务态度下降 服服务态度下降 态服务态度下降 下降 服务态度下降 服务态度下降 服务态度下降

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Business trip

By

March 27, 2017

platinumelite

The hotel was excellent. The staff was very friendly.

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愉快的入住

By

March 24, 2017

再次入住这次前台Mona 识别了我的白金会员身份,并给我升级到了套房 ,宾客关系主任Cloud 知道我会晚一些回来,贴心的帮我留了Happy Hour 的饭菜,并且行政楼层的Janet 给了我无微不至的服务,这是一次非常完美的一次宾客体验。

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facility

By

March 23, 2017

club

facility in the room is old, guest complaining internet not working too well

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Pretty decent airport hotel

By

March 21, 2017

Good room, very nice breakfast with a large choice. Very attentive staff

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Five star

By

March 20, 2017

This is a very nice hotel.Service was very good. Breakfast was really good!

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服務態度很好

By

March 18, 2017

club

酒店的裝潢跟環境都不錯,酒店員工的服務態度也很好。
酒店離機場非常近,交通也方便。
如果早餐的選項多一點會比較好。
早上的時候,如果員工會主動向客人打招呼會更好。
期待會有更好的入住體驗

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Near Airport Location but inexperience staff

By

March 17, 2017

Near Airport location, but overall staff is inexperienced.
Check in at with the preferred membership line was busy, but the staff at the general line provide service to non-member guest that came later than me while I'm standing in the preferred membership line.
I booked a airport shutter at 6am, and I had breakfast at the restaurant that opened at 5:30am, the service was so slow that I end up missing the bus. They didn't bother to alert me when the bus was leaving, There is very few guest at that early time, I have asked the bell desk for the restaurant. They end up have to call a taxi.
I had dinner at the Chinese restaurant, the servers have young inexperience staff.

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RE:WE always stay here while in Beijingt

By

March 16, 2017

platinumelite

We always stay here while in Beijing. This is great whan just staying a few days in Beijing.

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前台服务太差!!!

By

March 14, 2017

前台的办理时间太长了,客人都排长队了,不知道前台在干什么!前台不仅对会员没有关注,而且主动提了会员需求,前台竟然毫无反应。我定了两间房,竟然不告诉我另一间的房号,差评!超级差评!

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