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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.3

based on 1365 reviews
86%
Recommend This Property

Ratings Breakdown

1365reviews

  • 5 Stars
    819
  • 4 Stars
    323
  • 3 Stars
    117
  • 2 Stars
    58
  • 1 Stars
    48

Hangout in Beijing on May 8-10, 20-8

By

May 19, 2018

The overalls experience was good enough.
But... I’ve made two separate reservations as my plans changed and I had to stay one more night before the one booked.
When checked in I asked the receptionist to combine two reservations in one for I should stay two night in a same room. She confirmed it was done. However on my second day stay I received a couple of phone calls from the reception politely, but persistently asking me to check out. Each time I had to explain my circumstances of still staying the other night. They checked and apologized both times. Then my keycard stopped operating and while addressing to the reception in person it turned out that the hotel system still didn’t combined my two stays in one.
This matter spoiled my overall impression of the hotel, which was really great by all of the other means.

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