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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.3

based on 1113 reviews
85%
Recommend This Property

Ratings Breakdown

1113reviews

  • 5 Stars
    652
  • 4 Stars
    265
  • 3 Stars
    98
  • 2 Stars
    51
  • 1 Stars
    47

办理入住很快 服务态度好

By

October 19, 2017

club

整体感觉此次入住很满意,员工服务态度都比较好,也比较到位,酒店性价比还是蛮高的。以后有机会还会再来。

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Business Travel

By

October 18, 2017

platinumelite

The hotel is very convenient to the airport. the staff anD services are top norch. I highly recommend this hotel.

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床品舒适,服务热情。

By

October 18, 2017

platinumelite

地理位置佳、前台识别白金会员身份并给予礼遇客房升级,礼宾主动帮拿行李,房间安静,床品舒适。由于极佳的地理位置导致房价有些虚高,酒店设施较老旧,性价比扣两分。

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员工服务一流

By

October 18, 2017

club

出租车到到达后,有礼宾员主动拿行李,;去机场酒店有班车直达,很方便。感谢前台帮忙延迟退房,下次公务出行还会选择皇冠假日酒店

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服务亲切

By

October 17, 2017

platinumelite

因为工作原因多次入住临空皇冠假日,酒店对白金卡客户始终都是升级套房、保证行政酒廊待遇,对于出差来说极大的方便。

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Wonderful surprise 15 minute away from the airport

By

October 16, 2017

Though not attached to or across the road from the airport, the 15 minutes drive arrived with great surprises. Friendly and efficient front desk services. Feel great to be a Spire member here. Thanks.

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位置方便

By

October 16, 2017

由于转机需要住的离机场近些,酒店和机场之间的班车很多很方便,前台和礼宾部服务很好,房间升级套房很舒适!

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两次开错发票,错误率200%

By

October 16, 2017

公司到北京出差,我的直属领导9月19日入住该酒店,于23日退房时check out开发票,并且还有其他两位领导也是23日退房。
由于开票花了30分钟,于是没有等候先用早餐,回到上海后发现发票信息错误,同时其他两位领导的发票税号也是错误的。
沟通联系后将错误发票寄回,邮件添加附件了电子版开票信息,纸质版开票信息也与错误发票一同寄回,电话沟通也强调了税号。但是仍然于今日10月16日收到了重开后税号还是错误的发票。
对此我表示非常惊讶。
1 五星级酒店的前台不应该是这样的业务水准
2 开发票属于本职工作,效率低耗时长还不准确
3 态度虽然诚恳但是相同的低级错误犯两遍,并且电话邮件都强调过的事情。
今天再次寄出错误的发票,只希望酒店对此重视,大大降低了酒店品牌和水准,也对不起这个价格。
我表示很惊讶也很失望,同公司员工出差或本人出差不少,洲际集团旗下酒店也入住过,别的酒店也入住过,不管是同事或者是本人这个事情第一次碰到。

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不错

By

October 16, 2017

大堂和前台感觉不错,前台服务人员接待服务的感觉很好。
唯一美中不足的事,停车场这里导致前台的大门暂时关闭,从下车处到前台距离稍远了点。

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Aufenthalt in Beijing Airport hotel

By

October 14, 2017

So weit ganz gut aber das Hotel brauch eine Auffrischung

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不错的北京机场转机的酒店

By

October 13, 2017

platinumelite

这是一个不错的北京机场转机的酒店,班车到机场的路程适中。早餐提供的早。唯一的问题是莫名其妙的有效入住变成了无效入住,积分也没有给,打电话后说是第二天改过来,到现在也没有看到结果,郁闷!

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床很好!

By

October 11, 2017

club

床很舒服,睡的不错!入住时间比较短,晚上11点入住,次日7点50退房,下次有机会住的久一些,再做更多评价!

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