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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.5

based on 1053 reviews
90%
Recommend This Property

Ratings Breakdown

1053reviews

  • 5 Stars
    697
  • 4 Stars
    274
  • 3 Stars
    53
  • 2 Stars
    14
  • 1 Stars
    15

下次还会入住

By

June 23, 2017

platinumelite

这次入住, 作为会员, 得到了相应的欢迎语. 房间是已经提前准备好了. 房间大, 用品齐全, 比如烧水壶, 咖啡杯. 气窗也容易打开换气.

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I do see your great improvement

By

June 22, 2017

I spent 12 weeks a year in your hotel so I consider it as my second home. Recently, I strongly feel the improvement of service level. Well done!

Some details:
1. Staff in executive lounge, Tricia and the other lady, are providing service, greeting, caring that is way beyond expectation. They remembered my name, and even called to ask if they should pack breakfast for me the next day, because I was rushing out and skipped breakfast.

2. Air con was down in my room, but maintenance staff worked really word to make it work. Although in the end it didn't work out, but I do feel their sincerity to fix the problem.

3. I called to reflect my air con was down, and the staff offer mobile air con first without me asking for it. This is impressive.

4. Concierge staff is willing to work extra miles to send out a package for me and handling the change back to me.

In the recent months, I do feel that everybody is trying very hard to bring the hotel to a different level. I don't know what you guys did, but it works very well. Thank you.

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位置很棒!

By

June 21, 2017

酒店位置很棒!前台和酒吧工作人员非常友好!客房稍微小一些,但是整体干净整洁,卫生间装修很棒!酒店附近有较多商铺,吃饭等都很方便。靠近外交部、文化部!

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great utown hotel

By

June 21, 2017

platinumelite

Great hotel in utown area. Near shopping mall and chaoyangmen subway stop. Upgraded for platinum member. Decent club floor.

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服务好

By

June 21, 2017

platinumelite

前台登记和退房手续效率高,礼宾部迎接及时,客房服务及时态度好,房间设施和用品不错。酒店大堂和电梯干净整洁,离商场方便购物吃饭都很舒心。

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Short Trip

By

June 20, 2017

Overall, our experience as a family was great. Kids loved the pool. We loved the Breakfast. Breakfast spread was good, but doesn't offer the good cut cold meat as used to before in other Crown Plaza in China I stayed in. Also, kids under 12 don't eat free in Crowne Plaza as other IHG brand hotels. Otherwise, the hotel staff was excellent and the service was great. Room temperature was perfect given the extreme heat in Beijing during the summer months.

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位置很棒,服务很好

By

June 19, 2017

酒店前台对会员服务亲切,酒店位置非常棒,吃东西,非常方便。酒廊也不错,食物丰富,物超所值。房间现代,泳池和健身房宽敞,服务热情。下次去北京一定还住这间酒店。

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great location and excellent breakfast

By

June 19, 2017

club

really great location. love their breakfast. staff were friendly. comfortable bed. the decoration in the room might need some refurbishing but generally i am quite happy with my stay.

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Excellent hotel in Beijing!

By

June 18, 2017

platinumelite

I have been regularly staying in this hotel for past three years and have never been disappointed with the overall experience. This is located centrally.

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位置好,服务好

By

June 18, 2017

club

悠唐皇冠假日酒店,北京的店位置好,服务好。停车管理好,酒店舒适,干净,床品适合裸睡。性价比相对不错。我非常喜欢,打算让其成为来北京首选。

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A good option when in Beijing

By

June 17, 2017

platinumelite

The staff worked very hard to make my stay memorable. They weee very attentive and worked to ensure all needs were met. The subway station is not too far away. Many Crowne Plazas look a little more weathered but this one is kept in much better condition. I will be back!

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会员服务很不错

By

June 16, 2017

platinumelite

CI时,识别为白金会员,前台主动告知该酒店白金首次入住会给行政体验,值得肯定。
入住体验感觉很棒,前台主动协调安排高楼层角房。
除了房间稍旧,其他体验都很好。

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