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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
78%
Recommend This Property

Overall Experience

4.1

based on 1244 reviews
78%
Recommend This Property

Ratings Breakdown

1244reviews

  • 5 Stars
    495
  • 4 Stars
    492
  • 3 Stars
    154
  • 2 Stars
    60
  • 1 Stars
    43

Do or do not, there is no try

By

January 22, 2017

platinumelite

王府井这家皇冠假日是我近十年来住过的最差的酒店,没有之一。设施陈旧破败,房间内发霉的味道呛人,从楼道内到卫生间内一直发出低沉闷响的通风系统让人几乎不能入睡,客房的门每间都像是被消防员用防火斧子砍过一样破碎,毫无安全感。整体感觉就如同进入了某中国五线城市下辖县城的破招待所。完全砸了皇冠假日的招牌,入住半小时后我就退房了,问过前台会不会装修,得到了这个位置不一定能继续做酒店的答复,我想说,要做就做好,或者最起码要好好做,不做就趁早关店,do or do not, there is no try.

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Owen

By

January 22, 2017

platinumelite

hotel has excellent locations, but it needs to update its rooms. furnishings are outdated.

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性价比不错,但早餐太差

By

January 22, 2017

club

性价比不错,靠近王府井大街,逛街方便。但早餐太差,几本没什么东西可以吃的,连四星酒店的标准都达不到,价格却是五星级的。

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黄金地段,性价比高

By

January 22, 2017

地段很好,第一次前台给的房间靠里圈,大堂吧的吵杂声受不了。于是到前台换了个靠马路的房间,这次房型和安静等都很满意。这个价格对于北京这个地段还是很值的。五星推荐

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入住体验中等

By

January 22, 2017

设施有点老旧,但是大堂特别有氛围
隔音效果不是很好,晚上能听到隔壁大声聊天
早上客房服务的大妈准备推门就入,也是惊到冷汗。。

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位置很好

By

January 21, 2017

地理位置很好 就是房间老了点 服务是很好的 每次来北京都住这家酒店 离王府井大街很近 吃饭和交通都很近

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A value for money hotel

By

January 20, 2017

platinumelite

It's a good option for business purpose if the guest is not looking for something super fancy. The staff were impressively friendly.

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客房装修已旧,服务较好

By

January 20, 2017

club

客房装修风格一般,整体服务还不错。但是洗漱用品等产品质量太差了。客房清洁、服务等方面可以改进。整体性价比还可以,但是对于皇冠品牌而言,还是有点低预期。

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場所が大変便利

By

January 20, 2017

私は長年北京へ来ると、ここに泊まることが多いです。
とにかく場所が便利で、北京を動くには何処へ行くにも大変
行きやすいです。

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不错

By

January 19, 2017

club

不错,服务态度好,酒店很干净,入住和退房的办事效率较高,
位置也比较方便,建议早餐增加多种选择。

Posted byHotelStaff
January 20, 2017
尊敬的客人: 您好!感谢您与我们分享您的入住体验,并对我们酒店员工服务、整洁的环境和便利的地理位置的赞誉!同时也感谢您对早餐意见。一流的住宿环境与高品质服务是我们一直以来追求的目标,再次感谢您的点评与支持,期待着您的再次光临我们将为您奉上更为舒适的入住体验。
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整洁明亮

By

January 18, 2017

房间整洁明亮,整体环境不错。服务人员速度比较快,入住退房的程序娴熟迅速。

但是健身房太小且环境昏暗,健身房亮堂堂比较让人有动力,希望能够改进。

Posted byHotelStaff
January 20, 2017
尊敬的客人, 感谢您选择北京国际艺苑皇冠假日酒店,我们很高兴您对酒店客房和整体环境作出的好评和对我们员工高效服务的赞誉!同时,感谢您对健身房的建议,您的好评和建议都是我们改进与不断提高服务质量的动力,酒店将不断提高服务质量,带给您更多惊喜体验。再次感谢您对北京国际艺苑皇冠假日酒店的厚爱,我们期待着你的再次光临!
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非常好的酒店选择

By

January 18, 2017

platinumelite

整体非常好,已经入住多次,此次不巧遇上北京霧霾,所以待在房间居多,唯一美中不足就是感觉房间太干燥,睡眠稍差,建议以后在冬季提供加湿器或类似服务

Posted byHotelStaff
January 19, 2017
尊敬的客人: 您好!感谢您多年来对北京国际艺苑皇冠假日酒店的支持与厚爱!我们酒店客房部已经准备了加湿器方便客人借用,如果您下次入住时需要加湿器,可以拨打宾客服务中心电话,我们将很快送到您的房间。一流的住宿环境与高品质服务是我们一直以来追求的目标。再次感谢您的点评与支持,同时我们也期待着您的再次光临,将为您奉上更为舒适的入住体验。
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