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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
81%
Recommend This Property

Overall Experience

4.2

based on 770 reviews
81%
Recommend This Property

Ratings Breakdown

770reviews

  • 5 Stars
    371
  • 4 Stars
    262
  • 3 Stars
    73
  • 2 Stars
    34
  • 1 Stars
    30

服务很棒,房间舒适

By

January 23, 2017

总体感觉很棒,但是隔音稍差,走廊说话能听很清楚。空间较大。浴室舒服,床铺也很舒服。枕头舒服。但是床单被罩偏硬。

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有待改善

By

January 23, 2017

club

觉得北京的这个酒店 服务还是比较热情的 延续了北方人的好客热情 就是针对是在北方特殊气候下 没有提供或者说 没有细致的为客人提供完善的服务 客房干燥 闷热 没有友情提示 也没有做相应的入住前的提醒 房间的排风也不是很给力 房间闷热异常 加湿器的虽然最后还是提供了 但总体状态还是没有改善 酒店泳池的水温很低 中午去 竟然还是热水开了没多久 这个有点说不过去 水温还是有点低的 虽然 一般酒店泳池去的人不多 但是 既然你有这个设施 就应该正常维护好 也就这几条吧 希望改善

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Great Place to Stay in Beijing

By

January 23, 2017

platinumelite

Overall great service and comfort. Breakfast should not be missed.

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很好

By

January 22, 2017

club

入住体验很好,根据同事的推荐预订的房间,房间质量比预想的好,服务人员也很热情,以后来还会选择,非常不错。

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早餐座位

By

January 21, 2017

club

人多的時候, 會有早餐座位不足, 或是混亂的情況, 建議桌上放個桌號碼牌子, 有人坐的時候, 將牌子立起, 請顧客離開時, 將牌子繳回, 這樣可以確認桌子再次被利用.

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staff issue

By

January 20, 2017

You need to keep your staff and new staff have no idea regarding how deliver a great service to long time client

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前台服务很好

By

January 18, 2017

club

前台服务人员很热情主动的提示我出示优悦会员的身份,并让我享受到了会员赠礼,全程微笑,服务耐心,让顾客在入住前就有了好心情。

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服务很棒

By

January 17, 2017

club

服务好棒噢,早餐引导员笑容甜美,开启一天的好心情!
会员礼遇很好噢,安排了靠近电梯的房间,安排了大床,还升了房,总之入住很满意噢,棒棒哒,祝酒店生意兴隆,么么哒,字数够了吗

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态度蛮横,性价比差

By

January 14, 2017

platinumelite

办理入住后,第二天工作人员告知非协议公司的员工,不能按协议价格入住,必须按门市价补差价,态度蛮横恶劣,像在审犯人!
酒店设施陈旧,性价比很差。

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位置优越,服务热情

By

January 11, 2017

platinumelite

酒店位于知春路上,中关村的核心地带,距离地铁口很近。走路去人大北大也很方便。入住时工作人员识别出了白金会员并升级了房型,遗憾的是水果拼盘催了两次才在第二天送达,饮品券也是后来专门要的才给。

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床铺舒适,服务一流。

By

January 11, 2017

club

硬件还是不错的,中关村的好酒店不多,还是商务出行的不错选择之一。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。

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乱收费。会员体验不好!

By

January 10, 2017

酒店三天周末六折价和400电话预订的三天周末六折价不一致,导致酒店多收费用。还有和其它皇冠假日酒店的体验完全不一样,还不如假日酒店的服务!

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