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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
82%
Recommend This Property

Overall Experience

4.2

based on 937 reviews
82%
Recommend This Property

Ratings Breakdown

937reviews

  • 5 Stars
    481
  • 4 Stars
    303
  • 3 Stars
    85
  • 2 Stars
    38
  • 1 Stars
    30

酒店位置不错,距清华北大都很近

By

June 23, 2017

酒店位置不错,距清华北大都很近,交通也方便,附近小吃店很多,吃饭无忧。室内设施很高档,服务很好,所遇到的酒店人员都能做到笑脸相迎,感觉很亲切。酒店配有泳池和健身房,泳池池水清澈,人不多很舒服。健身房客人用完后酒店人员及时对器械清洁保护,很有责任感。早餐种类也多,中西结合,口感也不错。建议:中午12点前退房客人较多,应及时增加前台服务人员数量避免客人排队等候较长时间。总的来说,酒店软硬件和服务质量不错,这是一次很好的住宿感受。

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酒店环境不错,服务态度很好

By

June 22, 2017

club

入驻很方便,房间比较干净,床铺也比较舒适,早餐很丰盛,退房及时,前台服务人员态度非常棒,还有帮叫车服务

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Clean room and comfortable bed.

By

June 20, 2017

platinumelite

Overall room service is exellent. The room is clean. I like the welcome fruit. The only thing to need improvement is the breakfast. More variaty was expected. I will try different service sunch as pool, gym etc. next time.

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Nice place and Comfortable bed

By

June 20, 2017

club

I have been staying here when i always travel to Beijing. But the service and manner wasn't good as before. This is what I most disappointed.

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Bed is comfortable.

By

June 20, 2017

club

Bed is comfortable.Service is good. Breakfast is too expensive. Internet speed is good.

Bed is comfortable.Service is good. Breakfast is too expensive. Internet speed is good.

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広い客室、ただしサービスは要確認

By

June 19, 2017

club

空港のタクシー送迎を予約時に依頼していたものの、空港への迎えタクシーがいなかった。国際線出口で待ち合わせとのことだったが見当たらなかったため、ホテルへ電話連絡したところ、ホテル側の配送忘れであることが判明。その後「すぐに到着する」「10分程度待ってほしい」等何度か連絡して回答あったものの、結局北京空港へタクシー担当者が到着したのは、当初の電話から1時間後であった。
その後タクシー担当者と落ち合ったものの、ドライバーとの待ち合わせに15分を要し、どのくらい待つのかという質問に対しても「あと少し」とだけの回答であり、結局本来待たなくても良い1時間超の時間を無駄にすることとなり、非常に残念で会った。
チェックイン時に通常のタクシー送迎料金の精算を依頼され、さすがにあきれ果てた。コンシェルジュを呼んでもらい、15%OFFの提案をいただいたものの、結局チェックアウト時には15%OFFされておらず、サービスレベルには改善の余地が非常に大きいと思われる。

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居住舒适,服务好。

By

June 18, 2017

club

酒店位居出行便利之处,周边服务设施齐全。酒店设施完善,卫生整洁,服务态度好。值得推荐的好酒店。下次来北京还会光临。

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服务一流

By

June 15, 2017

club

酒店入住时间很晚,办理入住速度很快,房间设施建设方面取得了明显变化,比较满意,而且餐厅早餐也比较丰盛,创意很好能体现首都文化餐饮的特色,入住期间比较愉快,建议加强房间饮用水、水果餐盘及一次性用品的增加和补充。

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香氛完美

By

June 14, 2017

club

酒店氛围优秀,位置不错,但唯一的缺点是,服务人员不够热情!客房配置齐全,一次去中关村附近还会选择这家酒店。

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中规中矩的皇冠假日酒店

By

June 13, 2017

platinumelite

整体符合皇冠假日的品质,但没有什么印象特别深刻的地方。酒店位置比较好,所以房间很热销,性价比不算特别高。

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服务周到,细致

By

June 13, 2017

北京中关村皇冠假日酒店是我在北京入住的首选。


整体服务水平一流。


前台接待人员热情周到。


装修略显陈旧。

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Nice Facility, conveniently located

By

June 12, 2017

Good, comfortable and clean Hotel.
Ok Restaurants.

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