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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.3

based on 930 reviews
88%
Recommend This Property

Ratings Breakdown

930reviews

  • 5 Stars
    506
  • 4 Stars
    274
  • 3 Stars
    77
  • 2 Stars
    45
  • 1 Stars
    28

Team training

By

May 23, 2017

Nice rooms, comfortable bed
Nice bar area, friendly bar staff
Welcoming reception and quality reception area
However waiting staff very slow in restaurant, we were one of the first people in the restaurant and took close to one hour to get our food

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Great room and good service

By

May 19, 2017

club

The hotel is being up dated and it really shows. The room I stayed in this time was of a very much better standard and comfortable. the staff are customer focused and nothing was too much trouble.
The amenities are good and the variety at breakfast and lunch was better than expected.
The reception team were keen to make sure I could manage with my luggage.
This was such a pleasant visit compared to my last.

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A much improved experience

By

May 18, 2017

A much improved experience this time. Strong front staff support.

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Great night's sleep

By

May 17, 2017

club

Very comfortable bed, good quality sheets, lovely thick fluffy towels.
Especially liked the aromatherapy sleep kit provided although on this occasion I had no need to use it!

Disappointed in all the building work and access problems around the hotel as there was no warning of these given in the information provided.

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Good family room

By

May 16, 2017

club

Good family room. Clean. No probs.
Outside Parking on road.
Paid by meter.

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One day stay

By

May 16, 2017

Understaffed Bar , Poor quality of television and the channels appear to be as it was in 90's cannot believe it as an LCD TV . No batteries in Remote or the remote did not work. no power sockets near your bed. These were the Cons - Pros- Staff was responsive and security of the hotel is good

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Centre of the city

By

May 15, 2017

platinumelite

Good quiet rooms in central location of Birmingham

Good bed, pillows, bathroom etc

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Business Stopover

By

May 15, 2017

Very enjoyable stay once inside the hotel. The building site right outside the front door is a little disconcerting on arrival.

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Friendly hotel, well located

By

May 13, 2017

This hotel is well placed for the centre of Birmingham.
The staff are all friendly and efficient.
Facilities are very good
I always ask to be booked in the Crowne Plaza when I come to the city.

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A very pleasant stay

By

May 12, 2017

Definitely one of the better hotels in Birmingham.

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CROWNE PLAZA

By

May 10, 2017

club

THEE ROOM WAS VERY HIGH QUALITY AND COMFORTABLE.


I was staying in the four star suite which was listed within the hotels guide as their best room for business meeting.

Great to have these dates confirmed.
We were plan, publicise and make a great show.

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Cracking stay

By

May 09, 2017

club

Friendly staff and lovely to deal with. Very reasonable price too

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