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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.3

based on 996 reviews
88%
Recommend This Property

Ratings Breakdown

996reviews

  • 5 Stars
    532
  • 4 Stars
    306
  • 3 Stars
    80
  • 2 Stars
    47
  • 1 Stars
    31

Noisy a/c unit

By

July 19, 2017

It was like having a tractor in the room. Hotel tried to sort and failed. Suspect this issue was known about before we visited which is disappointing

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One of my favourites

By

July 18, 2017

platinumelite

I stay here a lot and have always found the staff pleasant and helpful. The rooms are a decent size and the beds are comfy The lighting in the bedroom and the wifi are not so good although the wifi is free and adequate for emails, more when not busy. I like the club lounge especially when it is not busy. The drinks are nice but the snacks are poor and there is no real variety. The hotel suits me very well for staying in the city centre as it is really convenient. Car parking is £13 pn business and lwhich is probably average but the trains are also near and good. I have recommended the hotel to my friends.

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very enjoyable experience

By

July 18, 2017

Had a great time at the hotel central location within easy walk to the main centre a very happy and relaxing day.

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Comfortable bed noisy ac

By

July 16, 2017

platinumelite

Comfortable hotel but quite bland ie no quirky features simply functional for business travel.

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Wonderful stay

By

July 16, 2017

Helpful polite staff, wonderful room and location there was nothing we could actually fault with our stay here. Would highly recommend to families or couples

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Really helpful staff makes for s very pleasant stay

By

July 15, 2017

I have stayed quite a few times at the Crowne Plaza hotel in Birmingham and always had a good stay. However, during my last stay the staff went that extra mile to make sure I enjoyed my stay. From a really enthusiastic welcoming, to being well looked after in the bar and restaurant, to providing me with my usual newspaper without me having requested one. The staff are always good, but when then go the extra mile, as they did this time, it really makes staying away from home on business more tolerable. The room and facilities were up to their usual good standards, which is why I am focusing on the staff as they go make the difference. The manager and the team rightfully deserve praise in this instance.

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Amazing service

By

July 12, 2017

club

All the staff were polite from the start, had a problem with the internet at one oint but staff was more than happy to help!!
nice and easy check out!!

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Good stay

By

July 11, 2017

club

Good stay at a good hotel - all happy with my visit

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Acceptable but with problems

By

July 10, 2017

club

Poor parking. Poor disabled access and staff require additional training. Rooms clean and comfortable but is impacted by building site next door.

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Great Location

By

July 10, 2017

Stayed in the Crowne Plaza a few times good hotel with building works continuing around the hotel but didn't bother me
Nice staff especially breakfast team really helpful.
Room was okay noisy air conditioning.

TV had a fault on it and there was a issue with the shower controls.

Overall a good hotel

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Great stay

By

July 10, 2017

club

Perfect for business travel. Centrally located and rooms are very quiet.

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Great. Only the aircon let it down.

By

July 09, 2017

club

Aircon in room broken, not fixed despite report and no alternative room offered.

Other than that this stay was great and would highly recommend

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