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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.5

based on 737 reviews
93%
Recommend This Property

Ratings Breakdown

737reviews

  • 5 Stars
    490
  • 4 Stars
    177
  • 3 Stars
    35
  • 2 Stars
    22
  • 1 Stars
    13

Good Hotel with Great Staff!

By

June 19, 2017

club

I always enjoy staying at this location when traveling to our headquarters in the area. The staff are fantastic and the rooms are comfortable. The shuttle drivers are always on time and extremely friendly (Doug is AWESOME)! The front desk group are always welcoming and friendly. Great place to stay when I can't be in my own bed.

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Comfortable bed but contradictory service

By

June 19, 2017

The accommodations were satisfactory, but we had a couple experiences during our two night stay that make us unlikely to book with Crowne Plaza in the future.

1. We called down to the front desk to ask about dry cleaning services on a Friday night and we were told to take our clothing item down to the desk and that it would be taken care of and returned the next day. When we called to ask after it the next morning, we were told that they do not provide a dry-cleaning service on weekends...

2. As part of a group of wedding guests staying at the hotel, we were given cards from the hotel stating when the shuttle pick-up times would be to and from the reception location up the road. While our trip to the reception was fine, the return was not. When the reception location had been locked up and the lights shut off at 11:00 pm, we were still waiting for our 11:00 pm shuttle. A member of our party called the hotel to ask when we could expect the shuttle only to be told that shuttle service had been cancelled and was no longer running for the night....there were 20 of us waiting there having been told a shuttle would pick us up at 11:00 to take us back to the hotel. After pressing that we needed to be picked up, a driver was sent to get us and returned us safely to the hotel.

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Comfortable bed and great service

By

June 15, 2017

Will stay here again when we come and visit with the rest of our family members who live in Bloomington.

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Great experience!

By

June 14, 2017

Stayed at the Crowne for my daughter's LaCrosse tournament. Hotel was great, rooms were clean and comfortable, pool was great and the breakfast buffet was amazing. My only downfall was the hotel resturant. We got dinner from there one nighy, very slow, food wasn't the greatest and our waitress wasn't very kind. Other than that I would definitely stay again!

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Great room

By

June 14, 2017

platinumelite

The king bed was exceptionally comfortable and made for a great night of sleep. The bathroom appeared to have been recently remodeled and was very functional. The walk-in shower was spacious and had a great shower head. Overall, really liked the room set-up, the quietness and the overall comfort. Would stay here again!!

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Clean pool area and warm pool

By

June 12, 2017

platinumelite

Very clean, courteous staff. I've stayed numerous times and have never had any problems.

The thing I like most is that this hotel is always nice and quiet for resting.

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Great hotel

By

June 12, 2017

platinumelite

The staff was excellent. They texted me upon arriving and asked if there was anything I needed. I asked for a refrigerator and they delivered one to my room in 15 minutes. Very impressed!!!

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Great Service

By

June 11, 2017

club

Great Customer Service. Staff went above and beyond.

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Comfortable bed and great service.

By

June 08, 2017

platinumelite

Comfortable bed and great service, Comfortable bed and great service, Comfortable bed and great service.

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Great place to stay.

By

June 06, 2017

Great Staff, very friendly and willing to accommodate your needs. Would stay at this location again.

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Excellent staff

By

June 05, 2017

club

Stayed at the Crowne Plaza many times, staff is always attentive to detail and responsive to any requests.

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There were about 8 staff throughout the hotel asking how are stay was

By

June 05, 2017

club

The beds were to hard but the rest of our stay was great , from the first step into the hotel.
The people who work at the front desk seem to not know what to answers to question, example: I went to my room to wait for my family to bring my luggage, the front desk did not tell them for me to give my room number to bring my luggage up I had to come down to get them.

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