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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.2

based on 527 reviews
85%
Recommend This Property

Ratings Breakdown

527reviews

  • 5 Stars
    319
  • 4 Stars
    105
  • 3 Stars
    39
  • 2 Stars
    34
  • 1 Stars
    30

Room dirty and damaged

By

July 23, 2015

I knew that this was an older hotel but expected that the rooms would at least be clean for the price that I was charged. My first issue was getting into the room, the door didn't seem to want to open. After several tries a very nice housekeeping lady showed me the trick to getting into the room as the door handle didn't operate properly (much appreciation to her) Upon entering the room everything seemed fine. Later in the afternoon, I then grabbed the ice bucket to head to the ice machine and noticed that the bucket was full of trash. I called the front desk and the phone just rang no one ever picked up. So I decided just to fill up a couple of clean cups with ice not a huge deal. Then i noticed that behind the coffee maker there was several pieces of trash on the floor. I started to look at things a little closer and realized that all the white bedspreads and runners were filthy. I removed all of them and promptly put them aside. The sheets appeared to be clean at least but still not the best feeling. Then that night when i started to plug in my cell phone i noticed that there were several more pieces of trash between the beds, disgusting!!! The next morning when it was time to dry my hair i realized that the hair dryer was in pieces and i had to hold it together so I could dry my hair. I attempted to explain my issues with the front desk but after waiting in line for 20 minutes and being ignored while they answered the phone and talked on the radio, I decided that my time was more valuable. On a positive note I ate at the TGI Fridays that is attached and had great service and food!!!

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Another good stay at the Crowne Plaza, St. Louis Airport

By

July 21, 2015

We have stayed at this facility several time for conventions. The rooms are clean and neat with adequate space. The breakfast buffet is a bit costly but the food is very good and worth the price. There is adequate parking. My only complaint is the length of the halls. Thank goodness the halls are carpeted.
We had a banquet dinner at the hotel and the food was quite good and efficiently served. There was only one time that airplane noise was heard. It is a very nice place to stay.

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Great hotel, poor service

By

July 20, 2015

club

The hotel is a great place to stay, but the service was awful. I had to ask 6 times for a coffee pot to be delivered. I was told several times it was on its way - and it never showed up - until the night before I left. Too late.

Everything else was wonderful, but this ruined the experience.

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Great hotel for price

By

July 15, 2015

platinumelite

Other than the pillows being too thick, everything was great. Ate at TGI Fridays and the food was as expected. Good beer selection too. Clean room and friendly staff.

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Very quiet hotel, front desk staff always accomodating

By

July 13, 2015

platinumelite

Outstanding hotel, conveniently located, easy access.
Rooms always clean and quiet

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床铺舒适,服务一流

By

July 12, 2015

club

床铺舒适,服务一流,房间整洁。
床铺舒适,服务一流,房间整洁。
床铺舒适,服务一流,房间整洁。
床铺舒适,服务一流,房间整洁。
床铺舒适,服务一流,房间整洁。
床铺舒适,服务一流,房间整洁。
床铺舒适,服务一流,房间整洁。
床铺舒适,服务一流,房间整洁。

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Exceeded my expectations

By

July 10, 2015

club

I expected this hotel to be nice. The hotel managed to exceed my expectations in the area of quality and value. The staff couldn't have been friendlier or more willing to help in any way. From the minute I got on the shuttle bus at the airport to the shuttle bus trip back to the airport everyone in between couldn't do enough to look after our comfort. That service is not found a lot in most other hotels unfortunately. Thanks to the staff for a wonderful stay.

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family reunion

By

July 09, 2015

club

Overall, the hotel is very nice. It provides a lot of amenities at a reasonable price. over crowded due to all the events but still they accommodated for the most

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Great Place to Stay

By

July 08, 2015

We found the hotel to be very luxurious for the price. The atrium is beautiful. The pool is larger than most hotel's indoor pools. The front desk workers were both friendly and helpful. The hotel is conveniently located midway between downtown St. Louis and St. Charles. We will definitely stay at this hotel again.

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great services

By

July 07, 2015

club

everthing was outstanding, just need more mirrows in the rooms only one in the bathroom

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Excellent Hotel

By

July 05, 2015

I would definitely stay here and other IHG hotels in the future!!! I love the points they help me to improve my life at home by improving my home through gift cards to upgrade what ever I want!!! Thank You very much!!!

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great place to be when stranded at STL airport

By

July 02, 2015

club

bad storm, flight cancelled no flight for 2 days. no voucher from airline, Stayed at a mean hotel, realized there was no decent restaurant nearby, what to do? Needed a hotel with a restaurant. Nice place, the crown plaza. was a preferred member got an inside balcony upgrade. Food was good at the restaurant. Had a nice time. plenty of time to work. got a lot done. thanks

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