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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
74%
Recommend This Property

Overall Experience

3.8

based on 931 reviews
74%
Recommend This Property

Ratings Breakdown

931reviews

  • 5 Stars
    376
  • 4 Stars
    262
  • 3 Stars
    129
  • 2 Stars
    92
  • 1 Stars
    72

The most horrible hotel experience in my life…

By

June 27, 2017

First the location is close to a major high way, the level of noise is solid, and the hotel was quite old. The front desk was nice, I was recognized as a gold member, and gave me an upgraded, made me felt little comfort. But when I enter the room, it was really noisy, so I called the front desk to change, they kindly notice me that as a gold member, they've already selected a best location one for me regarding the noise.

Then I turned on the heating, suddenly strong choking smell spread out to all the room, I noticed the thick layers of dark grey dust covered on the air outlet, I couldn't even breath! After turned off the aircon, I kept the main door open for more than 1 hr to let go the dusty smell. I didn't asked for change room, I was too tired to pack again and also I was worry about the new room would be more noisy.

After shower, we realized the hair dryer was not working, we called to change one, but waited for almost 1 hr, no one showed up, it was late at night, my colleague can’t risk more, so she went to the front desk to make sure she get it. The staff was surprised that we still didn’t get the hair dryer, but showed no apology…

Stay in hotel near airport is for convenience, so I didn’t expect the same level as regular hotel stay, but with the brand Crown Plaza, this one night stay was really horrible. This is my first bad review, normally I'm a easy going person.

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Nice stay at SFO

By

June 27, 2017

Great stay at SFO. Great price and value. Impeccable service. Great room service. Highly recommend.

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Ok stay

By

June 27, 2017

platinumelite

Room and staff were good. Wait for Shuttle from airport to hotel was very long.

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Close to airport but quite noisy

By

June 27, 2017

platinumelite

The hotel is conveniently located, but there's a highway nearby and the sound insulation of this hotel is quite poor to be honest, which may affect your sleep quality if you are a light sleeper like me...

The printer in the business center ran out of ink, and next morning the maintenance staff brought a new toner that didn't even fit...Oh, well...

Anyway, average airport hotels, didn't expect too much in the first place.

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良いロケーション、きれいな内装

By

June 24, 2017

ロケーションが良く、内装も綺麗で、値段もそこまで高くはない。SFO付近にビジネス目的で滞在するならば最適。

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Stay in SF

By

June 23, 2017

Dated hotel slow staff and sub par from other Crowne Plaza properties I have stayed at. There is a parking charge you need to be aware of. Shuttle service on time an efficent looked like it ran on time and busy. Room not up to IHG property standards. BO Smelly pillows.
Just BLAH!
Will work in a pinch there is a Holiday Inn express just up the street that would be better pick.

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Nothing further to add

By

June 22, 2017

Nothing further to add but you insist that I have at least 50 characters!

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Impeccable service

By

June 22, 2017

club

We stayed at this hotel just before flying out from san francisco. Check in was a breeze, room was clean and beds were comfortable. Good breakfast selection too. The highlight however was the staff. They were all amazing. Would stay at this hotel again without hesitation

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Extremely Poor Front Counter Service

By

June 20, 2017

I was looking forward to giving this property a try, having stayed at other IHG hotels. At 15 nights to Spire Ambassador Elite status, I was hoping for a better welcome. The staff Sunita made no standard welcome greetings. She forgot to hand me the breakfast voucher, which West Bay almost wanted to charge me. Another staff charged to my Visa card without authorisation, notwithstanding clear instructions given 4 times at checkin, night before checkout and on the morning of checkout, that I would pay with another card. On each occasion, the staff responded it was okay to use a different card to pay. At checkout, my first card was already debited, but the staff took another swipe of my second card, resulting in double posting. Realising her mistake, she quickly sought to reverse out the first and assured me it would not be posted to Visa. She refused to give me her name, and I was not asked to sign any authorisation. Four days later, my first card was charged and reversed out. But I incurred foreign exchange losses through no fault of mine. I feedback via their website, submitted feedback through IHQ quality care website and sent the hotel a mail. Todate no one cared to respond, after 2 weeks. The front counter service is really poor and the most disappointing of any Crowne Plaza property that I had ever stayed in 20 years.

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Nice room

By

June 19, 2017

Nope ce rom and amenities. Road Construction made it a bit hard to get into hotel

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Sfo

By

June 18, 2017

Very very comfortable bed. Personnel was professionals during helpful. I enjoyed dinners at the bar. Took long time for water to warm up. Loved the location and being able to run on the trail

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一般般吧

By

June 18, 2017

没啥特别好 除了旁边的跑步道和海
服务比较慢 早饭很一般 周边没啥完好的
就是距离机场进########

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