Your session will expire in 5 minutes, 0 seconds, due to inactivity. Stay Logged In
Create PIN
All fields are required
If you joined IHG® Rewards Club at a hotel, then you will need to create a 4-digit PIN in order to access your IHG® Rewards Club account.
Unexpected Server Error
Your session has expired. Please sign in to your profile
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Center for assistance.
The 4-digit numbers entered must match.
Forgot PIN?
All fields are required
Unexpected Server Error
Your session has expired. Please sign in to your profile
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Center for assistance.
Don't have an email address in your profile?

Contact your local IHG® Rewards Club Customer Care to source your PIN and to update your profile with your email address. When you receive your PIN you can also update your email address via www.ihg.com/updateemail.

Book Now
More Fewer Options

* Required Field

Best Available Rate Search does not include affiliation rates.

MANAGE A RESERVATION
Need to make changes to your reservation? You've come to the right place!
Already an IHG® Rewards Club Member? to view reservations.
View This Reservation

* Required Field

MANAGE A RESERVATION
Need to make changes to your reservation? You've come to the right place!
Already an IHG® Rewards Club Member? to view reservations.
View This Reservation

* Required Field

Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.3

based on 859 reviews
92%
Recommend This Property

Ratings Breakdown

859reviews

  • 5 Stars
    461
  • 4 Stars
    263
  • 3 Stars
    90
  • 2 Stars
    29
  • 1 Stars
    16

Outstanding service

By

March 23, 2017

Outstanding services and accommodations.. The amenities were excellent. The food and the bar services were great. The location is perfect since it is close to the mall and eating establishments.

Read More
Read Less

Average Customer Service

By

March 21, 2017

The check out process at around (9:00 am) was very smooth. My credit card was on the file, which I was told would be charged. I requested the invoices to be emailed to me, rather than having hard copies. For this stay, I did receive a welcome email from Crowne Plaza, which makes one believe that the email address was available.

At 5:00 pm, I had not received the invoices in my email. When I called the hotel, I was told that the system does not have my email address. I provided my email address.

After a couple of hours, still no email. Called again, same agent. I was told that the front desk is very busy. When asked about approximately what time I would receive the email, I was told end of the day.

Well, the agent on the phone did not seem to be helpful at all. I did get the invoices that night, but I should not have been required to call twice.

Definitely not the Crown experience, staff bordering on being rude because of a follow up phone call.


Room Service:
Once a glass of water was forgotten to be brought along with the dinner. Another dinner room service, I had an order of two items: Entree and Mains. The entree was forgotten. Subsequently, it was brought in with no cost. But who would have entree after the main? I was not charged for the entree though, but too late.

Is this the service one can expect, especially when the hotel charges $5 for each room service?

Read More
Read Less

Good location

By

March 18, 2017

Great spot, nice staff and easy to get around. Good rooms and a great desk area in the room

Read More
Read Less

Meeting in Camberra

By

March 13, 2017

Overall good hotel. A bit dated in some aspects. Pool in a closed area (no much sun) and not really clean (water).

Read More
Read Less

Great Hotel

By

March 09, 2017

club

Wonderful stay. Reception very professional, especially Paula and Sarah. Booking made very pleasant by Emily. Room was comfortable and spacious having been upgraded to Deluxe Suite. Decor and bathrooms starting to look a bit dated, could do with upgrade. Used swimming pool with grandson. Having to acces Pool through Fitness Centre was a bit of a drag. Breakfast was wonderful, with a great choice and good food.. Proximity to city centre and beautiful Glebe Park at doorstep made our stay enjoyable.

Read More
Read Less

Great experience

By

March 08, 2017

Must mention how impeccable the staff were - welcoming, polite, accommodating and the best hotel staff I've encountered

Read More
Read Less

Clean and quick service but breakfast was not as good as expected

By

March 08, 2017

club

as the above subject.

However the pillow was high and firm.

wish the hotel can provide different pillows in the room so we can choose.

Read More
Read Less

Great Service

By

March 05, 2017

club

Great Service from staff. Very friendly.
Bathroom a little old but very clean. Rest of room was very nice.
Toiletries were very nice. As I forgot my tooghbrush and shaving gear having that in the room was great.
Stayed on a higher level so room was nice and quiet.
Gym was good.
Location was excellent.
Enjoyable stay.

Read More
Read Less

Crowne old plaza

By

March 04, 2017

club

Building very old, service was great but the room service menu was no good...cleaning room could've replace stuff like tissues and towel etc
Pool wasn't heated..freezing !!
Drove from Melbourne,should have parking with the hotel if from interstate for free...

Read More
Read Less

Excellent costumer service

By

March 04, 2017

club

I have stayed at Crown Plaza before, and I have always find the hotel, staff and location suitable and accommodating to my needs/requirements.

Read More
Read Less

The usual Crowne Plaza

By

March 03, 2017

club

Not much to say, the hotel is the usual standard you'd expect from a Crowne Plaza. The only disappointment was painting work going on which left a strong odour. This wasn't mentioned and made walking through the halls unpleasant

Read More
Read Less

GOOD POSITION

By

March 03, 2017

Good Position, Hotel room looking tired, Comfortable bed. Housekeeping could be improved, Bed looked like it had not been made as we had to look twice and the coffee bench was not wiped down while we were there and the bathroom mirror needed cleaning. We have stayed in this Hotel before but this time it was disappointing.

Read More
Read Less