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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
82%
Recommend This Property

Overall Experience

4

based on 627 reviews
82%
Recommend This Property

Ratings Breakdown

627reviews

  • 5 Stars
    311
  • 4 Stars
    158
  • 3 Stars
    61
  • 2 Stars
    56
  • 1 Stars
    41

Mediocre

By

January 18, 2017

club

Clean but outdated. Areas need attention - fitness center. A lot of noise in the rooms at night.

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Easy Access to the Highway

By

January 18, 2017

club

The positive of this hotel is that it is an easy walk to restaurants and nightlife in downtown Chandler. The aromatherapy amenities are very nice. It is also close to the highway to get where you need to go. We needed to go to Queen Creek, which did not seem far away from this hotel on the map, but ended up being a 40 minute drive!

We reserved a king bed room for three nights online.. On our arrival night, we were placed in a double queen room. We were too tired to deal with it that night, but the staff let us switch rooms to a king the following day with ease. Staff were very friendly, but did not acknowledge IHG membership or preferences which we completed online with our reservation. However, preferences were honored once mentioned. The overall room cleanliness was good, but the grout in the bathroom could use a good steam cleaning. Another thing worth mentioning is that the hotel parking lot is long and not very well-lit. Do not bother unloading your bags to check in; you may need to drive to the far end of their grounds to get to your room!

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Great!

By

January 17, 2017

Very happy with overall stay and service. The room was very clean and staff where very friendly and helpful.

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Vacation !

By

January 17, 2017

Good stay for us on our vacation. Would be even better if we were golfers!

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Exceeded expectations!

By

January 17, 2017

platinumelite

Staff was excellent, upgraded us to a junior suite at no additional charge. Property was a little confusing for the first visit but not bad. Room was clean and much better than expected. For sure will stay again

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Cozy warm vibe

By

January 17, 2017

club

Relaxed clean atmosphere with very nice staff. Big open spacious rooms that are very clean

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Quaint

By

January 16, 2017

club

Was here for business and enjoyed my stay. Was centrally located to many restaurants, shops within walking distance.

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Birthday celebration

By

January 11, 2017

club

Tommie was my contact person who from the get go was awesome

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Family outing

By

January 10, 2017

club

The location is very convenient for dining and shopping. The guest rooms could use some updating.

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Comfortable bed and great service

By

January 09, 2017

nice hotel in downtown.. Good golf course next to hotel

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Wake up call issue.

By

January 05, 2017

We like this hotel for its location and the amenities. We have stay here before and had a great experience. This last time we requested two wake up calls and never recived them. This caused us to miss our flights. I still have not recived any clarity on what happens.

Posted byCustomerCare
January 15, 2017
Dear Californiavisitors, Thank you for being a repeat guest at our hotel, and for taking the time to share your experience online. While I am pleased to read that our location and amenities were very well to your liking, I am sorry that your most recent stay was not as impressive as your past experience. Please accept our apologies for the shortcomings, particularly with the wake up call issues. It is clearly not our intention to cause any inconvenience as we always strive to provide the best guest experience possible. Please be assured that we take all the reviews we received seriously, as this allows us to monitor our hotel's performance and focus on achieving guest satisfaction. We value you as an IHG Rewards Club member and would love the opportunity to welcome you back and serve you better next time. Warm Regards, Tracy V. Case Manager IHGService
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High price but nice place to visit

By

January 05, 2017

Had the opportunity to stay at the hotel for a night of relaxation. Nearby restaurants and bars featured a variety of cuisine and several had live music, all of which were within walking distance of the hotel. Due to the time of year, we did not use the pool. The grounds are wonderfully laid out and the staff was excellent. Price was high for what was essentially just a room with no continental or other breakfast which was most disappointing for the price paid. Was a nice place to visit, but expensive for what is received.

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