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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
82%
Recommend This Property

Overall Experience

4

based on 630 reviews
82%
Recommend This Property

Ratings Breakdown

630reviews

  • 5 Stars
    312
  • 4 Stars
    159
  • 3 Stars
    62
  • 2 Stars
    56
  • 1 Stars
    41

Reasons we will not be returning to your Resort

By

January 19, 2017

club

Unfortunately I have to say this was not one of our better choices for resorts to stay with. We had to ask for enough coffee for all guests in our room (3) more than once. We had to ask for enough coffee cups so we could each enjoy at least one cup of coffee. Our room was not supplied with enough "condiments" (cream and sugar) and we had to ask for additional supply. After our first night we wrote a note to the girls that clean and refill supplies for some additional "regular" coffee and also left extra cash for our request. Upon returning we had 4 packages or decaf coffee and our money was gone. We don't drink de-café coffee. Our note was explicit that we would like "regular" coffee and we would like extra packets. (we found it necessary to use two packets per cup to satisfy our taste). Thus the reason for leaving extra cash. Twice we were not given a bathroom mat, the floors in your bathrooms are very cold and a bath mat is a necessity ~ the second time we were not left one we called and ask to have one delivered. We also experienced every time we used the shower (which was daily) that we were standing in water that nearly covered our feet. This is obviously due to very poor drainage. The same held true for the bath room sink as well. Drainage left a lot to be desired. The last two night we stayed with you we had no working telephone. Thankfully we all had our cell phones with us, however, we could not just pick up the phone and call the desk, instead when we needed something we had to walk to the office for service and needs that had NOT BEEN MET. Needless to say we were very disappointed with the quality of service your hotel provided and we will NOT BE RETURNING ~ NOR WILL WE RECOMMEND YOUR RESORT TO ANYONE. If you want people to enjoy their stay at your hotel, you have a lot of issues that need to be addressed.

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Excellent Service

By

January 19, 2017

club

Pretty well described it all.
We enjoy staying at this location and will continue to do so.
The survey is kinda long going over some points more than once.

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Great Location in Chandler

By

January 19, 2017

club

I selected this resort to play golf at the San Marcos golf course which was in fantastic condition.

The property is near some very good restaurants. You are missing a great opportunity in the food service area from what we saw going all around the resort..

All of the restaurants near the resort were packed full and there was no one eating dinner at the hotel on both nights we were there.

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Mediocre

By

January 18, 2017

club

Clean but outdated. Areas need attention - fitness center. A lot of noise in the rooms at night.

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Easy Access to the Highway

By

January 18, 2017

club

The positive of this hotel is that it is an easy walk to restaurants and nightlife in downtown Chandler. The aromatherapy amenities are very nice. It is also close to the highway to get where you need to go. We needed to go to Queen Creek, which did not seem far away from this hotel on the map, but ended up being a 40 minute drive!

We reserved a king bed room for three nights online.. On our arrival night, we were placed in a double queen room. We were too tired to deal with it that night, but the staff let us switch rooms to a king the following day with ease. Staff were very friendly, but did not acknowledge IHG membership or preferences which we completed online with our reservation. However, preferences were honored once mentioned. The overall room cleanliness was good, but the grout in the bathroom could use a good steam cleaning. Another thing worth mentioning is that the hotel parking lot is long and not very well-lit. Do not bother unloading your bags to check in; you may need to drive to the far end of their grounds to get to your room!

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Great!

By

January 17, 2017

Very happy with overall stay and service. The room was very clean and staff where very friendly and helpful.

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Vacation !

By

January 17, 2017

Good stay for us on our vacation. Would be even better if we were golfers!

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Exceeded expectations!

By

January 17, 2017

platinumelite

Staff was excellent, upgraded us to a junior suite at no additional charge. Property was a little confusing for the first visit but not bad. Room was clean and much better than expected. For sure will stay again

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Cozy warm vibe

By

January 17, 2017

club

Relaxed clean atmosphere with very nice staff. Big open spacious rooms that are very clean

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Quaint

By

January 16, 2017

club

Was here for business and enjoyed my stay. Was centrally located to many restaurants, shops within walking distance.

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Birthday celebration

By

January 11, 2017

club

Tommie was my contact person who from the get go was awesome

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Family outing

By

January 10, 2017

club

The location is very convenient for dining and shopping. The guest rooms could use some updating.

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