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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
81%
Recommend This Property

Overall Experience

4.3

based on 821 reviews
81%
Recommend This Property

Ratings Breakdown

821reviews

  • 5 Stars
    432
  • 4 Stars
    264
  • 3 Stars
    78
  • 2 Stars
    20
  • 1 Stars
    27

服务热情

By

February 25, 2017

platinumelite

从前台接待到入住客房都能体会到一流的服务,欢迎水果,早餐,晚上的糕点都能感觉到热情的氛围。客户经理的问候,体现了酒店对客户的关怀和重视。

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酒店太老,需要翻新

By

February 24, 2017

到店给我升级套房,感觉不错。但进门发现酒店装修以及客房设施太旧了,体验一般。优悦会服务不错,能安排我偏好的房间,睡眠质量不错。

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服务,设施

By

February 24, 2017

club

前台Ruby服务很好,房间不错,早餐还可以,但是家具比较陈旧,建议更新。下次还会来入住。希望可以得到更多更好的服务。

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性价比很高的酒店位置绝佳

By

February 24, 2017

性价比很高的酒店位置绝佳,值得推荐。虽然酒店的装修已有年头,但保养得很好,玻璃窗隔音效果非常好,听不到外面的声音

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床铺和服务不错

By

February 24, 2017

整个楼层指示牌应该更清晰,方便快速找到房间。部分房间的采光有很大局限性,建议灯光的安排更加合理。一楼迎宾区的服务可否更加贴心,能够做到主动询问,并帮忙引导至大堂办理入住。其余客房服务非常好。洗衣的服务可否通过无声的方式进行,这样可以睡个懒觉,不会被吵醒。

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服务一流

By

February 24, 2017

长沙皇冠假日酒店是我到长沙出差入住的酒店,服务很好,健身中心设施良好,泳池温度合适。早餐食品较为丰富。

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good service

By

February 23, 2017

This is not the first and it is not going to be the last time to chose the hotel. I always feel like home in this place and I will chose it every time I go to changsha.. The location is great, the staff are friendly , the service is excellent ,but the facilities are little bit old hope you can update soon.

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床铺舒适

By

February 21, 2017

首先感谢将我的预订房间升级,入住房间面积够大,但是窗外对面的楼太近,所住房型的格局不是太喜欢,下次是否能让我参观下更好的房型,将会非常感谢。

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床铺舒适

By

February 21, 2017

酒店销售部经理服务态度极好,酒店预定方便,床铺极为舒适,整晚睡眠质量好。酒店早餐非常丰富可口。下次来长沙还会入住长沙皇冠假日。

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床铺,淋浴很好

By

February 20, 2017

床铺,淋浴很好, 网络不佳

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没什么好感

By

February 19, 2017

club

不想说成是地域黑 但是这次的入住真的很让我失望 这一次的行程的那个入住了几个城市的假期 智选 皇冠 觉得这次皇冠最差 甚至不及智选 让我很失望。

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床舒服,服务中规中矩

By

February 18, 2017

club

皇冠的床是比较舒服的。之前入住感觉服务也较为热情。但是此次,只能感觉到服务人员的中规中矩和过于职业化的流程,没有太多亲切感。另:酒店门口环境略显凌乱。

Posted byHotelStaff
February 20, 2017
尊敬的客人,非常感谢您的点评和入住长沙皇冠假日酒店。您的入住感受对于我们提高对客服务质量非常重要。酒店地处长沙市中心最繁华的地段,周边人气非常高。给您带来的不便敬请谅解。期待您的再次光临。
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