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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
82%
Recommend This Property

Overall Experience

4.3

based on 1014 reviews
82%
Recommend This Property

Ratings Breakdown

1014reviews

  • 5 Stars
    555
  • 4 Stars
    306
  • 3 Stars
    97
  • 2 Stars
    25
  • 1 Stars
    31

服務一流

By

July 24, 2017

漆琴服務好,態度良好。有機會一定介紹給朋友。泳池大又乾淨。客房也很舒適,夠安靜能讓人放鬆消除疲勞。整體都服務得很周到。

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入住延迟

By

July 23, 2017

platinumelite

IHG网站与酒店网站有时会出现偏差,导致入住延误,希望两个系统能够互相兼容,保持内容一致,以免耽误客人入住

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设施略陈旧

By

July 23, 2017

club

设施略陈旧,整体感觉太老旧,可以翻新一下。地理位置不错。房间的下水太慢。服务态度还是不错的,尤其是电梯那边的服务生,态度非常好。

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床铺舒适,服务一流

By

July 22, 2017

第一次去 大厅在二楼 有工作人员指引 非常好 床上用品特别舒服 干净舒适 个人原因吧 床太软 睡起来腰疼

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床铺舒适,早餐可口

By

July 22, 2017

club

床铺非常柔软,失眠质量非常好,早餐走错了楼层,到了行政楼层吃了早餐,食物非常可口,要是样式再多点就更好了!带游泳池是我选择该酒店的主要原因,夏天游泳即凉快又减肥,非常不错!但是游泳池的配置设施可以改进的更好,比如更衣柜和淋浴室等。

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关于入住积分问题

By

July 22, 2017

入住没有积分,很遗憾。很遗憾。很遗憾。很遗憾。很遗憾。很遗憾很遗憾。很遗憾。很遗憾。很遗憾很遗憾。很遗憾很遗憾。很遗憾很遗憾。很遗憾

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都不错,就是积分没入账

By

July 22, 2017

住宿的积分没入账,只入账了早餐的积分,其他都很好,升了套房,早餐也很不错。位置方便。哈哈哈哈哈哈哈哈哈哈

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酒店硬件和软件

By

July 20, 2017

club

酒店无论从硬件和软件的设施都是一流的,服务也是非常热情主动的,酒店各部门人员能积极主动的帮助客人解决所遇到的问题!

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中规中矩 提升空间较大

By

July 19, 2017

club

具体评价已经发表评论在app上。除了位置优越,无论硬件还是软件都有待提高。 希望加强对员工的培训,服务态度也许受限于社会发展程度,但业务能力却不受此局限。

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房间舒适,服务一流

By

July 19, 2017

club

酒店地理位置非常优越。位于长沙五一商圈,购物休闲和附近交通都非常便捷。
前台登记和退房速度很快,每个工作人员的服务态度都非常好,房间和床铺都很舒适,容易入睡。

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地理位置较好

By

July 19, 2017

club

位置不错,前台服务不错,能主动介绍酒店产品,但是酒店布局不合理,房间格局以及设备有些陈旧,总体感觉性价比不高

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中规中矩的五星

By

July 19, 2017

酒店位置挺好的,五一广场那个路口的西北角。但酒店那栋楼底商正脸是些杂七杂八的店铺,酒店的门在背面。大堂不在1楼,在2楼,刚开始我是没找着。
CI时前台说没早餐,我表示疑问。她说我订的时候就没包含早餐。我说我预订的时候app上的package确实没显示早餐,可是行政房不是能行政楼层用早吗?她问了下旁边的同事然后跟我说可以。我要是不多问几句,正常人的理解是不是这间房不带早餐?
然后前台跟我口述了早餐时间和hh时间,没有给纸质的benefits list,CI就这样结束了。
于是我自己去行政酒廊要了一张,后来我出去逛的时候,工作人员把据说上门送纸质,可是当时我家人正睡觉呢。不懂前台可以做的事为什么要等到客人入住休息后再敲门送来。
说下这张benefits list,上面没有提到行政酒廊用早,因为前台CI的小插曲,所以我也不用再跟酒店核实了,所以忽略。有条福利是mini bar软饮每天免费喝6瓶。我打开冰箱一看,里面是雪碧、可乐、红牛、旺仔牛奶等。价目表我也看了下,发现只有雪碧和可乐两样是注明已包含在房价内。我心生疑问,打电话跟大副核实,每天的免费软饮是只限于雪碧和可乐?对方说是的。我觉得,这种情况最好表述清楚,就是6瓶免费雪碧和可乐呗。免费软饮的表述是好听但问题是这样会误导客人诶。
行政酒廊的早餐和hh都是中规中矩的,毕竟不是专门吃东西的地方,已经可以接受。hh的酒也比较齐全,能满足各类需求。酒廊靠窗几桌的视野很好,能看到城景。
房间的话设施略显老旧,08年的老酒店了,这个没法子。卫生状况不错。
总体来说,因为这个位置没有竞争对手,客人也没有更好的选择,所以给个推荐。但客观地讲,需要改进的地方还是有很多。

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